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Bonus Pack Eligibility Failure RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-Q4Q3M-8MYPX-DK987
    Windows Product Key Hash: bggFN9M+pVLSEWeT5H1gfwNtKpQ=
    Windows Product ID: 89580-433-0358766-71118
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 4e707af2-8ca9-4b45-9519-662ab1dfd745
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>4e707af2-8ca9-4b45-9519-662ab1dfd745</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-DK987</PKey><PID>89580-433-0358766-71118</PID><PIDType>5</PIDType><SID>S-1-5-21-2375954071-1504424099-3391774466</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>7C333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2724689EE81F586</Val><Hash>UKU6I8j9l2ahEw78dZ20zsY5tHQ=</Hash><Pid>89388-707-0000034-65846</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>A8DAE416820BD80</Val><Hash>Vsgdkjo/owrIjX8wY1mtMZe2uMo=</Hash><Pid>89403-704-0000025-63220</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, May 30, 2007 4:20 AM

Answers

  • Dear SamKabue,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Wednesday, May 30, 2007 5:35 PM
  • Hi,

     

    I bought my computer from Dell with Windows Vista Home Basic, but I later on bought and clean installed Windows Vista Ultimate, that's wh it's showing the license type as retail. Let me know how I can resolve this - maybe by sending you the product key for the Home Basic that came with the machine?

     

    Thanks,

     

    Sam

    Thursday, June 7, 2007 3:58 AM
  • Hi Sam,

    Dell, as a major OEM, is not a participant in the Buy Local promotion. This particular promotion, the Buy Local promotion, was designed to give local PC builders an incentive they can provide to their customers. Large OEMs such as Dell, HP and Toshiba often have these incentive programs for their own PCs to reward purchase. Unfortunately, local PC builders often don't have the marketing clout to go and negotiate their own incentives. Many are small shops with a handful of employees who serve local markets. Our objective was to provide marketing support and assistance to this very important channel. To do this we have worked very closely with the local PC builders and with the offer providers to put together an incentive program that rewards their customers for purchases and makes them more comparable with the big OEMs.

     

    Unfortunately your purchase does not qualify for the Buy Local promotion. We've done our best to convey the nature of this promotion and its applicability. If you feel there's a place we can be more explicit please let us know and we will try and address it.

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Thursday, June 7, 2007 3:53 PM

All replies

  • Dear SamKabue,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Wednesday, May 30, 2007 5:35 PM
  • Hi,

     

    I bought my computer from Dell with Windows Vista Home Basic, but I later on bought and clean installed Windows Vista Ultimate, that's wh it's showing the license type as retail. Let me know how I can resolve this - maybe by sending you the product key for the Home Basic that came with the machine?

     

    Thanks,

     

    Sam

    Thursday, June 7, 2007 3:58 AM
  • Hi Sam,

    Dell, as a major OEM, is not a participant in the Buy Local promotion. This particular promotion, the Buy Local promotion, was designed to give local PC builders an incentive they can provide to their customers. Large OEMs such as Dell, HP and Toshiba often have these incentive programs for their own PCs to reward purchase. Unfortunately, local PC builders often don't have the marketing clout to go and negotiate their own incentives. Many are small shops with a handful of employees who serve local markets. Our objective was to provide marketing support and assistance to this very important channel. To do this we have worked very closely with the local PC builders and with the offer providers to put together an incentive program that rewards their customers for purchases and makes them more comparable with the big OEMs.

     

    Unfortunately your purchase does not qualify for the Buy Local promotion. We've done our best to convey the nature of this promotion and its applicability. If you feel there's a place we can be more explicit please let us know and we will try and address it.

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Thursday, June 7, 2007 3:53 PM