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Cannot configure backup

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I am getting this msg when trying to confige my backup:

To change your backup location, Onecare neds to connect to the Internet. To view your current configuration without making changes click OK othwise click cancel, check your network connection and then try configuring back up again.

This started after a reload of Onecare. When I go to configue my backup, everything is greyed out and I cannot make changes. I have internet. Any help would be great!

Thursday, January 8, 2009 1:41 AM

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Hello Mark, before re-installing One Care did you run the cleanup tool? If not, uninstall One Care, run the cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then re-install One Care. This should resolve the issue.
Jim
- Marked as answer by Stephen BootsMVP, Moderator Thursday, January 8, 2009 2:03 PM
Thursday, January 8, 2009 3:59 AM

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Hello Mark, before re-installing One Care did you run the cleanup tool? If not, uninstall One Care, run the cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then re-install One Care. This should resolve the issue.
Jim
- Marked as answer by Stephen BootsMVP, Moderator Thursday, January 8, 2009 2:03 PM
Thursday, January 8, 2009 3:59 AM

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If another reinstall after using the cleanup tool does not resolve the problem for you, please contact support for help:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

Thursday, January 8, 2009 2:04 PM

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