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renew subscription!!! RRS feed

  • Question

  • I already purchased and downloaded my One Care software yesterday. After completeing the software, I finally had a green level and today I am back at a yellow level. Windows Live One Care says that I have 5 days to renew my subscription.  I don't want to renew!!!! How do I get that renewal section  off my computer?

    Tuesday, December 2, 2008 1:54 AM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, December 2, 2008 12:49 PM
    Moderator