Non genuine software message

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  Please remove Your COA product key. This is a public forum. The partial product key in your report is sufficient.

  Saturday, September 3, 2011 1:54 AM

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  Moderator:  Please remove the COA product key.

  Roverbilly:  As George says in his reply, NEVER print a full product key online.  NEVER.

  The COA (sticker) product key is different from the one in your report because the report shows that your current key is the one embedded by HP at the time of manufacture.  The COA key is only used in emergencies (when the embedded key cannot sync with a table in the BIOS).

  First try using System Restore to a point before this error appeared.  If that does not work, try the system file checker:

  Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window. 

  Run the MGADiag tool again and paste the report in a reply here.

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
  

  • Edited by CbarnhorstEditor Saturday, September 3, 2011 12:41 PM

  Saturday, September 3, 2011 12:40 PM

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  Thanks Colin, I edited my question to remove the numbers, with hindsight, I realize my folly.    I will follow your instructions as soon as I have the opportunity and report back. I do appreciate the feedback.

   

  Regards

   Bill

  Saturday, September 3, 2011 12:49 PM
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  George, thanks for the feedback, i now realize my error and have amended my post.

   

  Regards

   Bill

  Saturday, September 3, 2011 12:50 PM
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  Colin, I ran rge sfc scan now and repated the diagnostic tool, here is the result and I still get the non genuine message at start up,

   

   Bill

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7600.2.00010300.3.0.000
  ID: {C18ED81C-DFEE-4C5B-B0F8-E0BB091E1B9F}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Microsoft Windows XP
  Architecture: 0x00000009
  Build lab: 7600.win7_gdr.110408-1633
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Users\bill\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C18ED81C-DFEE-4C5B-B0F8-E0BB091E1B9F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.3.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-739481780-1891350104-3476782543</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AV010AA-ABA p6212f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.43   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>ABBA3607018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2582009
  Installation ID: 003554889100855976646860574393916591984803547043720176
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 9/4/2011 5:54:30 PM

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 9:2:2011 21:13
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys

  
  HWID Data-->
  HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAonYMY77UJls26OJsCMqEfUbK

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HPQOEM  SLIC-CPC
    FACP   HPQOEM  SLIC-CPC
    HPET   HPQOEM  SLIC-CPC
    MCFG   HPQOEM  SLIC-CPC
    OEMB   HPQOEM  SLIC-CPC
    GSCI   HPQOEM  SLIC-CPC
    SLIC   HPQOEM  SLIC-CPC
    SSDT   HPQOEM  SLIC-CPC

   

  Sunday, September 4, 2011 10:00 PM
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  Did you restart the computer after running sfc?  If so, there may be a registry issue.  SFC does not address those.  Do you know if the software protection service is started (click Start, type 'services.msc' and hit Enter)?

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  Sunday, September 4, 2011 10:11 PM

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  Colin. I have not restarted the compter since rinning the sfc, but it has been in sleep mode

   The software protection service is set to  start automticcally

   

  Thanks, Bill

  Sunday, September 4, 2011 10:53 PM
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  The question is the service running or not?  Something may have stopped it regardless how it is set to start.  Also, do a restart and then run the MGADiag report again.

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  Sunday, September 4, 2011 11:33 PM

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  Colin, it was not running, I did not see the stautus line when I first checked, I changed the setting from automatic - delayed to automatic and started it. So far I have not had the non genuine message on the reboot. The MS updates that started automatically when I re booted still do not install, according to the history, the last sucesful update install was on 12 th July, everything since thenm has failed Updated diagnostic report. Thanks, Bill Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9 Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw= Windows Product ID: 00359-OEM-8992687-00010 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7600.2.00010300.3.0.000 ID: {C18ED81C-DFEE-4C5B-B0F8-E0BB091E1B9F}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Microsoft Windows XP Architecture: 0x00000009 Build lab: 7600.win7_gdr.110408-1633 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Users\bill\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{C18ED81C-DFEE-4C5B-B0F8-E0BB091E1B9F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.3.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-739481780-1891350104-3476782543</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AV010AA-ABA p6212f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.43 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>ABBA3607018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2582009 Installation ID: 003554889100855976646860574393916591984803547043720176 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 3Q6C9 License Status: Licensed Remaining Windows rearm count: 2 Trusted time: 9/4/2011 7:52:02 PM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x000000000001EFF0 Event Time Stamp: 9:2:2011 21:13 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppobjs.dll Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui Tampered File: %systemroot%\system32\sppwinob.dll Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui Tampered File: %systemroot%\system32\drivers\spsys.sys HWID Data--> HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAonYMY77UJls26OJsCMqEfUbK OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-CPC FACP HPQOEM SLIC-CPC HPET HPQOEM SLIC-CPC MCFG HPQOEM SLIC-CPC OEMB HPQOEM SLIC-CPC GSCI HPQOEM SLIC-CPC SLIC HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC

  Monday, September 5, 2011 12:01 AM
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  Try installing the updates while in clean boot mode.  The following link will help you set up a clean boot.  Essentially it starts the computer with only Microsoft services and programs running.  If you have a piece of software causing the problem this will not only help install the updates but also diagnose what third party software is glitching.

  http://support.microsoft.com/kb/331796

  I see a lot of file mismatches involving the software protection service so I am going to defer to Noel Paton (our resident guru on these issues).  Hopefully he will be on the forum again at the beginning of the week.

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  Monday, September 5, 2011 1:20 AM

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  Please RESET the SPPSVC back to Automatic -Delated Start - that is the correct setting.

  Try UNinstalling the WAT Update (KB971033) from Programs&Features/Installed Updates  - then reinstalling it by downloading it from

  http://support.microsoft.com/kb/971033 and running the download (make sure that you get teh proper version for your machine - the 64-bit one)

  The reboot twice, and run another report

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  

  • Edited by Noel D PatonModerator Wednesday, September 7, 2011 10:20 PM
  • Proposed as answer by Darin Smith MS Thursday, September 8, 2011 8:43 PM
  • Marked as answer by Darin Smith MS Monday, September 12, 2011 10:44 PM

  Wednesday, September 7, 2011 10:12 PM

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  Noel, thanks for the feedback, I've been on vacation for a few days.

    Due to the non legal software message, I am no longer able to install updates, I lost the facility in July, after 2 years of no issues. I keep getting messages that there are 15 updates to install, butI can't install them, IO get error messages

  KB971033 was installed in February, if I uninstall it, will it cause any issues if I am not able to reinstall it.

   The illegetimate grinding is getting to me !!!!

   

   Thanks Bill

  Sunday, September 11, 2011 7:54 PM
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  "Roverbilly" wrote in message news:7abb91c7-0f46-404c-98b1-ed9efb3e024f...

  Noel, thanks for the feedback, I've been on vacation for a few days.

    Due to the non legal software message, I am no longer able to install updates, I lost the facility in July, after 2 years of no issues. I keep getting messages that there are 15 updates to install, butI can't install them, IO get error messages

  KB971033 was installed in February, if I uninstall it, will it cause any issues if I am not able to reinstall it.

  The illegetimate grinding is getting to me !!!!

   

  Thanks Bill

  The WAT Update does not affect any other update – but you should re-install it as soon as possible (after rebooting at least once)

   

  Being non-genuine should only affect the installation of non-security updates – unless there are other problems as well.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, September 11, 2011 8:11 PM

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  Noel, I deleted the WAT upgrade and tried to re install, it failed, I rebooted twice and updates still fail.

   Looking at my update history, I have over a year of succesful updates until the 27th April, there were 6 updates that day, only tyhe first two were succesful, then 4 failed, every update since then has failed, I am told that there are 15 updates awaiting instrallation, but each has failed multiple times. The last successful upgrade was KB 2506928

   

  Thanks and regards

   Bill

  Tuesday, September 13, 2011 1:10 AM
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  If you haven't run the Windows Update Troubleshooter, please try it.

  http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

  ---

  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  Tuesday, September 13, 2011 1:15 AM

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  Colin, thank you, I ran the troubleshooter, it told me that it fixed some issues, but, after rebooting, I still can't downlod the updates. Amongst others I get error code 8000FFF

   I found a file for a windows genuine check, it did the check and gave me a code number to nter, got a mesage thank you for confirming genuine windows, I have not seen the non genuine messsage for a while, but I still get failed updates.

   

   Bill

  Wednesday, September 14, 2011 12:23 AM
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  Glad to hear progress.  This is not a good forum for update issues.  There is a Windows 7/Vista/XP Windows Update forum at

  http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update?tab=all

  Also, Microsoft gives free support for update issues.

  http://support.microsoft.com/ph/6527

  http://bit.ly/nrthq3 (shortened)

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  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  • Marked as answer by Roverbilly Friday, September 16, 2011 7:55 PM

  Wednesday, September 14, 2011 12:30 AM

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  Thank you Noel and Colin for your advice and guidance. I have not had the non genuine windows message for a couple of reboots, so I will now follow the update failure trail for a while and see where it leads. I really appreciate your guidance. Thank you Bill

  Thursday, September 15, 2011 12:48 AM
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  Good Luck!

   

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, September 15, 2011 4:19 PM

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