Computer Crash RRS feed

  • Question

  • Hello Everyone and thank you in advance.

    My laptop crashed.  My desk top still has Live Onecare (LO) I want to reinstall on laptop but cannot remember pass word and id.  I can access LO on my desk top but it will not find router to ID my laptop.  Hope this makes sense.
    Monday, January 14, 2008 10:30 PM


  • Do you mean that you are unable to install because you can't setup your wireless connection for the laptop to the router? If so, check you router documentation on how to reset it to the factory defaults. Or, connect the laptop to the router with an ethernet cable to install OneCare.

    Of, do you mean that you don't remember the LiveID and password for your subscription to OneCare? If so, open OneCare on the desktop and click Help/About to see the subscription ID - that's the LiveID. If you need to reset the LiveID password, you can do this at http://account.live.com

    If you need help, you can reach out to support - 

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.


    Tuesday, January 15, 2008 2:04 AM