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Sales Stage?

Question
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I am running a trial of dynamics and have searched everywhere but I can't find where to do this and it is going to be a pretty critical piece of our desicion on which crm package to use. Anyway, how do you change / define the different sales stages and then add those as a dropdown option in the opportunity screen?Monday, January 23, 2012 10:35 PM
Answers
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Hi,
you should write your rules in a workflow.
Define your sales stages (or just go ahead and use one of the many methodologies you are fond of. Let's say Qualify, Solution, Proposal, Negotiation, Close.
Use a field to hold this information. Either let the user change it accordingly to his/her feeling, or define a specific number of things that need to happen before the workflow carries you in the next stage (for instance, have a certain number of requisites for each phase, and the workflow only moves forward when all of them are checked).
Either you let a workflow drive the process, or the user change it manually. In either case, every advance in the process should represent a change also in probability, in order to get your pipeline correct. sometimes we combine the sales process phase, with some customer rating, in order to obtain probability: let's say, if you present a proposal to a customer you already have, maybe your probability is high, but the same proposal to a brand new customer without any relation to you, may represent a lower probability.
Let your workflows drive your logic. There is a very good accelerator if you just need to evaluate, that you can download I think from codeplex.
Sérgio
RomeoMonday, January 23, 2012 11:04 PM
All replies
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Hi,
you should write your rules in a workflow.
Define your sales stages (or just go ahead and use one of the many methodologies you are fond of. Let's say Qualify, Solution, Proposal, Negotiation, Close.
Use a field to hold this information. Either let the user change it accordingly to his/her feeling, or define a specific number of things that need to happen before the workflow carries you in the next stage (for instance, have a certain number of requisites for each phase, and the workflow only moves forward when all of them are checked).
Either you let a workflow drive the process, or the user change it manually. In either case, every advance in the process should represent a change also in probability, in order to get your pipeline correct. sometimes we combine the sales process phase, with some customer rating, in order to obtain probability: let's say, if you present a proposal to a customer you already have, maybe your probability is high, but the same proposal to a brand new customer without any relation to you, may represent a lower probability.
Let your workflows drive your logic. There is a very good accelerator if you just need to evaluate, that you can download I think from codeplex.
Sérgio
RomeoMonday, January 23, 2012 11:04 PM -
Sergio's answer is thorough. The oob sales stage is a simple txt field. So the stage is what ever u type into that field on the opportunity form. That field is then bound to the pipeline funnel diagram as an axis. To do what u want (and sergio hinted at this) simply create a new property as an option set and insert items that correspond with your sales process. Or just use existing sales stage property, change the items as notes above, then use that property as the axis for the pipeline funnel. Use the workflows to ensure compliqnce and to add automation.
The postings on this site are solely my own and do not represent or constitute CDW,LLC's positions, views, strategies or opinionsTuesday, January 24, 2012 1:23 AM -
Here's an excellent three piece article by Pedro Innecco on how to implement a sales process in Dynamics CRM in practice. If you want to get familiar the configuration options that Dynamics CRM provides in terms of mapping and managing your sales process, following this tutorial would be my recommendation:
http://www.pedroinnecco.com/2011/09/dynamics-crm-sales-pipeline-1/
Jukka Niiranen - http://niiranen.eu/crm - @jukkanTuesday, January 24, 2012 7:48 AM