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WIndows 7 temporarily reported as not genuine RRS feed

  • Question

  • Hi, yesterday I switched on my laptop and to my horror as it booted, I got a message telling me that my Windows 7 is a fake.

    Then the message disappeared and it booted normally.

    I have restarted a few times since then, and not seen the message since.

    This is a genuine version of Windows 7, purchased from PCWorld and I installed it at the beginning of this year onto a new hard-drive. I also added RAM. I have had no trouble with it, and it is certainly not pirated.

    It is Win7 home premium, 64bit, on an HP G50 laptop with AMD Athlon X2 and 4gb RAM

     

    So this is a glitch, but what kind of glitch and could it recurr?

     

    I ran the WGA diagnostic and here are the results:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CTVMB-9KDVR-69T9P
    Windows Product Key Hash: pQZiBX+CGiJb50DxYB1MfgILs1A=
    Windows Product ID: 00359-112-4391416-85368
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {6C458DF2-0AC0-45A0-9D6D-8A3F28F7887D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6C458DF2-0AC0-45A0-9D6D-8A3F28F7887D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-69T9P</PKey><PID>00359-112-4391416-85368</PID><PIDType>5</PIDType><SID>S-1-5-21-806495051-945977423-358552821</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G50 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080626000000.000000+000</Date></BIOS><HWID>F0B83607018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>118D565BC4EF2C</Val><Hash>rXaKYo6GJpWbc+/5TolZYCyQwq8=</Hash><Pid>81602-918-1266051-68079</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-439141-00-2057-7600.0000-2992009
    Installation ID: 012191306885713950501706444083963062569410605442016840
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 69T9P
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 22/03/2010 19:25:50

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GEkdjboVhAgtR7ylpJorxSWgjLgtmITOpR+KA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM         SLIC-MP


    Not knowing what caused this is worrying. Could it happen again? Could it black out my desktop and start throwing annoying messages about not using a fake copy? I have got a system restore disk, so could restore if I have to, but I'd like to know what causes this and how best to avoid a repeat.

    Words of one syllable possibly advisable, please.

    Thanks

    PJ

    Monday, March 22, 2010 7:36 PM

Answers

All replies

  • Visit http://www.microsoft.com/genuine/validate/ValidateNow.aspx and click on Validate Windows, then restart your computer.
    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, March 24, 2010 8:42 PM
    Monday, March 22, 2010 7:53 PM
    Moderator
  • It looks fine now, I don't see anything wrong with the report. If it should happen again run another diagnostic right away, before rebooting or anything and post it.

     


    Download and run MGAdiag and paste the results in your thread go.microsoft.com/fwlink/?linkid=52012
    Monday, March 22, 2010 7:56 PM
  • OK thanks.

    I've done the validate bit as Carey has suggested.

    restarted,

    no nasty messages or anything like that.

    Fingers crossed.

    Monday, March 22, 2010 8:06 PM