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Another 7601 Build not genuine with twist 0xC004F063 RRS feed

  • Question

  • Had this about a month ago - did full format and reinstall from recovery disks, etc. Viola good for a month....And now I find out the CD key for validation is not valid... Purchase Gateway/Acer laptop from BB 2+ years ago, never issues until now, sigh. HELP!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {027797E9-4ED6-45C0-A7FD-F724A9E9F382}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120503-2030

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{027797E9-4ED6-45C0-A7FD-F724A9E9F382}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2603572655-3648382776-2674083329</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>NV53 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.04 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091022000000.000000+000</Date></BIOS><HWID>E1603507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-2172012

    Installation ID: 015445982091021396635244190556634276237654524123732680

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 7QJB7

    License Status: Notification

    Notification Reason: 0xC004F063.

    Remaining Windows rearm count: 3

    Trusted time: 8/4/2012 10:17:41 PM

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 8:4:2012 21:19

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: MgAAAAIAAgABAAEAAAACAAAAAgABAAEA6GEg+vvygsNU+e6UJpcmiepFMvauSl4qGHk=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC PTLTD APIC

    FACP AMD ANT

    HPET PTLTD HPETTBL

    MCFG PTLTD MCFG

    SLIC ACRSYS ACRPRDCT

    SSDT AMD POWERNOW

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Please wait for an agent to respond. You are currently '1' in the queue.

    Privacy Statement
    You are now chatting with 'Kimy'.

    Kimy: Welcome to Microsoft Customer Service Chat, Kell. Please give me a moment while I review your question. Would that be alright?

    Kell: Sure.

    Kimy: Thank you for waiting. I apologize for this inconvenience.

    Kimy: To verify, please provide me the product key.

    Kell: <provided, but not here :-)>

    Kimy: Thank you. One moment please.

    Kimy: Thank you for waiting.

    Kimy: Please be informed that the key you have provided is already blocked. So I suggest you contact your computer manufacturer or the store where you got this software.

    Kimy: For I could not further assist you if your product key is invalid.

    Kimy: I do apologize but as much as I want to help valued customer like you, I don't have the necessary tools that pertains to your concern.

    Kimy: I do hope that your issue will be resolved soon.

    Kimy: Is there anything else I can assist you with today?

    Kell: what does that mean - blocked?

    Kimy: The activation has been abused and the product is not genuine that why it is blocking the key to be reactivated.

    Kimy: Is there anything else I can assist you with today?

    Kell: no thank you.

    Kimy: Thank you for using Microsoft Customer Service Chat.  Please feel free to come back again.  We are available 7 days a week, 24 hours a day.

    Chat session has been terminated by the agent.

    Sunday, August 5, 2012 5:17 AM

Answers

  • No - but it's not one that can be used without also using the proper manufacturer's Recovery Media as well (which already contains the Key)

    The Key you have is the OEM_SLP Key
    Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.
     
    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. Once it sees the correct BIOS flag, it self activates.
     
    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. The purpose of this key is to be used in the case the OEM SLP self-activation stops working for whatever reason.
     

    You would appear to have reinstalled with either a different manufacturer's Recovery disk, or a Retail disk - and then changed the Key to one you found using a KeyFinder.

    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

    In such circumstances, the only things you can do are

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread
    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website
    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table
    4) a reformat and reinstall using the manufacturer's recovery media
    5) purchase a new license for Windows (or a new computer)   

    You've already done #1

    #2  and #3  don't apply in your case (they are only for when the SLIC table is broken, and yours looks OK)

    so you're left with #3 and #4 :(


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 5:52 PM
    Moderator

All replies


    • You can reactivate your Windows 7 installation by performing the following:

    1. Click on the Start button and in the Start Search box type in: slui.exe 3 and click on the icon that appears.

    2. Type in your Windows 7 Home Premium 25-character product key that is affixed to your Gateway computer.

    3. Follow the instructions for phone activation (no charge).


    Sunday, August 5, 2012 5:56 AM
    Moderator
  • my oversight... I thought I had included that the COA/product key is unreadable/worn out on underside of PC.

    Sunday, August 5, 2012 6:30 AM
  • Are you sure you used the proper Recovery media?

    Typically, the error you have here is where the wrong manufacturer's media have been used for the installation, and then the proper OEM_SLP Key installed afterwards.

    Try repairing the Licensing Store first...

    Please first try recreating the Licensing Store.

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sticker on the machine's case - which you say is unreadable, so just cancel out at that point.

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 8:26 AM
    Moderator
  • updated:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {027797E9-4ED6-45C0-A7FD-F724A9E9F382}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{027797E9-4ED6-45C0-A7FD-F724A9E9F382}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2603572655-3648382776-2674083329</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>NV53                           </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.04          </Version><SMBIOSVersion major="2" minor="6"/><Date>20091022000000.000000+000</Date></BIOS><HWID>E1603507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-2182012
    Installation ID: 015445982091021396635244190556634276237654524123732680
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 8/5/2012 11:42:29 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:4:2012 23:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAAACAAAAAgABAAEA6GEg+vvygsNU+e6UJpcmiepFMvauSl4qGHk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            AMD           ANT     
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG  
      SLIC            ACRSYS        ACRPRDCT
      SSDT            AMD           POWERNOW

    Sunday, August 5, 2012 4:44 PM
  • You didn't change the Key to the one on your COA sticker!

    Using one you found with a KeyFinder application will NOT work.

    now change teh Key to the one on the sticker....

    CLick on the Start button

    In the Search box, type

    SLUI   3

    hit the Enter Key, and follow the instructions.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 5:02 PM
    Moderator
  • Sadly, even camera filters and wishful thinking,  with I can't read COA sticker.

    Is it correct that the CD key is fake/pirated?  (please say no, >.<)

    Sunday, August 5, 2012 5:25 PM
  • No - but it's not one that can be used without also using the proper manufacturer's Recovery Media as well (which already contains the Key)

    The Key you have is the OEM_SLP Key
    Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.
     
    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. Once it sees the correct BIOS flag, it self activates.
     
    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. The purpose of this key is to be used in the case the OEM SLP self-activation stops working for whatever reason.
     

    You would appear to have reinstalled with either a different manufacturer's Recovery disk, or a Retail disk - and then changed the Key to one you found using a KeyFinder.

    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

    In such circumstances, the only things you can do are

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread
    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website
    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table
    4) a reformat and reinstall using the manufacturer's recovery media
    5) purchase a new license for Windows (or a new computer)   

    You've already done #1

    #2  and #3  don't apply in your case (they are only for when the SLIC table is broken, and yours looks OK)

    so you're left with #3 and #4 :(


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 5:52 PM
    Moderator
  • Since I did #4, previously, I will just save time and spend money...thanks for your help in saving my sanity.

    Curious - what causes this issue in first place? Fir go around with this,  I installed corel video software, and I suspect a Windows update occurred and wham - 7601 problems....coincidence?

    Sunday, August 5, 2012 7:23 PM
  • If you used the proper manufacturer's Recovery media, then the simple explanation is 'I don't know' - but it could be the result of malware, or over-zealous security software, or incomatible programs.

    If you used anything else, then that's the cause :) - you didn't notice that the system wasn't properly activated in the first place, and the 30-day grace period ran out.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 7:47 PM
    Moderator
  • Thanks!
    Monday, August 6, 2012 4:23 AM