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Fix It - Troubleshooter cannot proceed RRS feed

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    I've tried several of the Fix It trouble shooters and they all fail with the message - The troubleshooter has experienced an unexpected error and cannot continue.

    I'm running Vista 32 Home Premium with all the latest updates. I had installed IE 9 which is taking a long time to load and open Tabs. 

    Here are some of the warnings and errors I received -

    Warning 6/23/2011 8:27:19 AM MatSvc 12 None "The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94

    .Keyword:GetUrlProxyInfo

    Error 6/23/2011 6:00:32 AM MatSvc 15 None "The scheduled MATS task encountered a failure when collecting configuration data. hr=0x80004005

    ."

    Error 6/23/2011 6:00:29 AM MatSvc 9 None "The MATS service encountered a failure when diagnosing problems. hr=0x80004005

    SAP folder: C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.19

    "

    Warning 6/23/2011 5:57:57 AM MatSvc 12 None "The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94

    .Keyword:GetUrlProxyInfo

    "

    Warning 6/23/2011 5:57:54 AM MatSvc 12 None "The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94

    .Keyword:GetUrlProxyInfo

    "

    Warning 6/23/2011 5:57:50 AM MatSvc 12 None "The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94

    .Keyword:GetUrlProxyInfo

     

    The main Fit It screen shows a Green Check next to the fixes I selected and seems to have found nothing. Also The Fit It product seems to be taking longer to load than I thought it would. Any help would be appreciated. Thanks

    Thursday, June 23, 2011 12:46 PM

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    Dear Hankl78,

          Thank you for your interest in Microsoft Fix it tool. Based on your above described, it seems a net work proxy issue or a permissions issue you encountered, could you please try below setting steps:

     

    1. On the Tools menu in Internet Explorer, click Internet Options, click the Connections tab, and then click LAN Settings.

    2. Under Proxy server groups, click to select the Use a proxy server for your LAN check box.

    3. In the Address box, type the IP address of the proxy server. (Note:please try type the same content with your "local proxy address")

    4. Run Fix it Center tool as Administrator

    Hope it helps.  Looking forward to your feedback. Thanks!

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex

    Tuesday, June 28, 2011 2:51 AM
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    Thanks Alex. Unfortuatly I haven't been able to find my proxy server. I tried my router  ip address but that didn't work. 

    If you have any other ideas I'd appreciate your help. Thanks

    - Hank

    - Hank
    Wednesday, June 29, 2011 12:37 PM
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    Hi Hankl78,

       Thanks for your posted.  There is a thread have a same issue with you that has solved but maybe it is a work around, please refer to http://social.microsoft.com/Forums/en-US/fixitcenter/thread/0c13aab2-3790-4bb2-962f-6ad523e12276/#1570b0d0-d51e-4e1e-b9cc-31d404a34cc9, hope it will helps.

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex

    Monday, July 11, 2011 5:16 AM
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    I have asked for help on All programs, systems , performance, folders & files, possible duplicate systems etc. I need Microsoft to look into my computer, and just fix it automatically. As I have asked numerous times, to update & upgrade all of my drivers, connect my printer connection (Dell V313 ink jet printer), that worked perfectly about 2 months ago.

    I do not know enough about how these different systems work, and I probably did something wrong.

     

    Please fix everything, and let me know what you had to do, and then I what I need to ke.

     

    Thank you,

    Suzanne and Steve Cramsey

    Wednesday, July 13, 2011 12:41 PM
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    Alex

     

    Thanks. I'm sunning vista so things are a little different. I had my MATS services set as Auto-delayed but I changed it to Auto as suggested. My Account is setup for Network Services and the password is already there.

    It still does not work.

     

    - Hank

    - Hank
    Wednesday, July 13, 2011 7:42 PM
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    I am somewhat familiar with a proxy server but after several looks using various "What's my Proxy Server" searches none is showing up for me.

    I'm on a Verizon FIOS system so the must be good at hiding it.

    - Hank
    Wednesday, July 13, 2011 7:44 PM
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    Hi Hankl78,

       Thanks for your posted. 

       Please refer to as following steps setting your Proxy Server on your computer. 

    1> Click on "Start," then choose "Control Panel."

    2> Click on "Classic View" in the left column.

    3> Open "Internet Options."

    4> Click on the "Connections" tab.

    5> Click on "LAN Settings."

    6> Uncheck the options currently checked. These options are "Automatically detect settings," "Use automatic configuration script" or "Use a proxy server for your LAN."

    7> When you finlished the setting please reboot your PC.

    8> Run Fix it center again.

       Hope this will helps. :)

     

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex


    Tuesday, August 2, 2011 2:52 AM