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    I'm running into an issue with eLearning Offline Viewer on Vista...

    It appears to me that the eLearning Offline Viewer is not compatible with Vista. I have downloaded the viewer to four different machines - all of which are XP machines - and everything works just fine.

    On a Vista machine, I download the install package. I run the install package and it completes. The files install to the proper directory just fine. I restart the machine. I log into the eLearning site. I attempt to download the courses in My Learning. I then get an error message telling me I have to install the Offline Viewer first before I can download any course content.

    This error ONLY occurs when I download it to my Vista machine.

    Has anyone else seen this...?

    A. M. Robinson
    Thursday, August 7, 2008 11:29 PM

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      Hi There-

    My team does not support the E-learning Offline Player.

    Some help information on it can be found here:  https://www.microsoftelearning.com/help/help.aspx

    If you can't get what you need from the help file, please contact me at learnmgr@microsoft.com and I will put you in touch with the team that supports this technology.

    Thanks-
    Alicia
    Program Manager, Server and Tools Online Engineering Live Services Team
    Monday, September 1, 2008 7:13 PM
    Moderator
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    Hi A.M.

    The offline player does install and work from vista - i have been using it on vista for about a year or so. The problem you are having could be occuring if your Program Files folder on the Vista PC is located on a drive other than "C:".

    Assuming you are installing the offline player to the C drive, you might want to try downloading the OLP when logged into the Vista machine as an administrator. That would tell us if it is a permissions issue to the Program Files directory, which is more secure in Vista than it is in XP.

    HTH,

    Mike Mulcare
    Microsoft Learning
    Mike Mulcare E-learning Product Manager Microsoft Learning This posting is provided "AS IS" with no warranties, and confers no rights.
    Friday, September 12, 2008 11:26 PM
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    Mike:

    Thanks for the reply. But I was loggedd in as an Administrator, and there's only one drive on my machine and that's the C: drive...

    I did, however, get it to work. I needed the updated Flash player.

    I'd like to suggest an enhancement to the player install: if somone's machine doesn't have the most recent, the install package should tell the user that. As it works today, all it does is run and give someone the impression the install worked correctly. It installs all the files, etc.

    It's pretty misleading...

    Thanks again though for the input!
    A. M. Robinson
    Wednesday, September 17, 2008 11:37 AM