locked
Blocked Product ID & Windows not a genuine copy RRS feed

  • Question

  • I purchased a retail version of Windows 7 ultimate in June 2010 as I was building myself a new PC. The pack was sealed and came with 32 & 64 bit versions. I installed the software entered the product ID and activated the software and all was well. When updates became available it updated fine until the lastest updates which included SP1. The updates concerned were KB2387530, KB2484033 plus a windows defender update KB915597 and the SP1.

    Prior to installing the updates there was no message in the bottom right corner say that my windows copy was not genuine. All of the updates installed apart from SP1 which failed to download and kept producing an error code 800F081F. At this point there was still no mention of my windows not being genuine. I decided to restore my system prior to the latest installed updates to see if I could install SP1. My restore worked fine and there was still no mention of my windows not being genuine. I attempted to download SP1 again and still got the same problem and error code. So I decided to reinstall the other updates and thentry to get SP1 at a later date as I assumed that it was perhaps server problems causing the download problem. I was prompted to restart my PC and when I did I got the black screen plus the 'Windows 7 build 7600 This copy of windows is not genuine' message in the right hand bottom corner.

    In my system properties page I have a message saying that I must activate my product whereas before it was saying it was activated. The product id on the page includes a three figure digit (067) which according to other posts on this site say that it is blocked. I have tried entering the product ID from the sticker inside by pack and it is saying it is blocked.

    I had no reason to disbelieve the seller I purchased the software from that it was not genuine and as it has been running fine until I installed the most recent updates I have no recourse via ebay/paypal.

    I've seen somewhere on here that I can run a diagnostic tool to create a report that you can examine. Can you explain where to find this tool and where to send the report. I'd also like to know how I could activate the product and not have any problems with until now and suddenly it can become a non-genuine product.

    Best wishes,

    Dave

    Sunday, February 27, 2011 5:42 PM

Answers

All replies

  • Darin Smith MS<abbr class="affil">Microsoft</abbr>Thursday, October 22, 2009 6:52 PM

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 27, 2011 5:44 PM
    Answerer
  • Colin,

    Many thanks for your prompt response diagnostic report copied below:

    Dave

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-MFRWP-DJFTB-Y29Q7
    Windows Product Key Hash: 3F3y/MpfI9IP6MWPQZdV7KYQ+dc=
    Windows Product ID: 00426-067-8324515-86759
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {E0F18679-C07E-44AD-875E-D8BCF77DDA2D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E0F18679-C07E-44AD-875E-D8BCF77DDA2D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y29Q7</PKey><PID>00426-067-8324515-86759</PID><PIDType>5</PIDType><SID>S-1-5-21-2391423675-3949346782-4042675768</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2202   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100923000000.000000+000</Date></BIOS><HWID>E1B93607018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-832451-00-2057-7600.0000-0582011
    Installation ID: 016931056382260445576256944850713800523603618276601941
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Y29Q7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 27/02/2011 17:47:57

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:27:2011 12:59
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAMABwABAAIAAAACAAAAAQABAAEA6GGOdnLNcFzLApCmDky4kQae5KmAwMgiOlFsDEIHYj2mxVzGJuk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            092310        OEMAPIC
      FACP            092310        OEMFACP
      SRAT            AMD           FAM_F_10
      HPET            092310        OEMHPET
      MCFG            092310        OEMMCFG
      OEMB            092310        AMI_OEM

    Sunday, February 27, 2011 5:50 PM
  • Colin,

    Many thanks for your prompt response diagnostic report copied below:

    Dave

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-MFRWP-DJFTB-Y29Q7
    Windows Product Key Hash: 3F3y/MpfI9IP6MWPQZdV7KYQ+dc=
    Windows Product ID: 00426-067-8324515-86759
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001


    Your Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)
     
    Please read the following stickies.... a lot of it isn't directly relevant to you, since you bought it pre-installed, but it will help in advising what to do next.
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
     
    and
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b
     
    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
     
    see also this post....
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 5:59 PM
    Moderator
  • Unfortunately your purchase was a counterfeit.

    Your Product ID line shows that you are using an MSDN product key.  Since you are not the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00426-067-8324515-86759

    The 067 is the MSDN indicator.  Your retail box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so it activated and passed as genuine until it was blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller planned to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

    The problem with installing SP1 is may be unrelated.

    The reason for the long delay is that the people pirating MSDN keys know that those keys can be activated on at least ten different computers.  Many more than that will raise a flag at Microsoft at some point.  So the pirates are careful not to oversell a key too soon.  By the time MS identifies an abused key, contacts the MSDN subscriber and works out a transition to new keys and such, many months can go by and the pirate has moved on.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 27, 2011 6:03 PM
    Answerer
  • Hi,

    Many thanks for your reply. Can you explain to me how I could have activated the software in the first place if its 'not for resale' software and why it has run perfectly well until now?

    Best wishes,

    Dave

    Sunday, February 27, 2011 6:05 PM
  • Because it a genuine key.  It is not a genuine retail key, however.  It is a genuine Microsoft Developer Network key issued to an MSDN subscriber.  The Pirates use stolen credit cards to buy MSDN and TechNet subscriptions to get the product keys.

    An MSDN key can be used to activate Windows on as many as ten computers at one time.  And that is per product (ten for a Home Premium key, ten for Professional, ten for Ultimate, and so on, and a subscriber can request further keys).  At some point the large numbers of activations are flagged by Microsoft (I suspect a program profiles activation histories). 

    So you have a genuine key that is no longer valid.  Until blocked by MS though it had no problem passing validation because there was nothing wrong with it.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 27, 2011 6:17 PM
    Answerer
  • Hi Colin,

    Many thanks for the explanation. Is there a way of telling that a key is a retail key then or would I have to run the diagnotic tool and post the report here again?

     

    Best wishes,

    Dave

    Sunday, February 27, 2011 6:28 PM
  • Not ahead of time.  By the time you see a product key you will have purchased and opened a retail box.  You can test the key by entering it at the Change Product Key link at the bottom of the System Properties page and posting a new MGADiag report here.  As long as you buy from the Microsoft Store, Amazon (not Marketplace), or other 100% reliable seller you will be fine.  Any deep discounter is likely selling counterfeit.  The counterfeits are being produced in China and Mexico by the hundreds of thousands on modern production equipment.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 27, 2011 6:50 PM
    Answerer
  • Hi,

    Many thanks for your reply. Can you explain to me how I could have activated the software in the first place if its 'not for resale' software and why it has run perfectly well until now?

    Best wishes,

    Dave

    Here's my standard spiel on the time-delays involved in tagging abused keys....
     
    For MSDN Keys:-
     
    MS can only act once a key hits a threshold (and they won't tell an outsider what that threshold is, understandably). They then have to put it through internal systems to ensure that all relevant parties are informed, just in case it's an oversight - then it enters the queue for the next update to the system. I have no idea how often the WAT checking system is updated, but I would suspect that it's no more than weekly because of admin and timing issues. The internal MS processes could therefore take easily a couple of weeks.
    It therefore depends on how close to the end of a vendors sales list you are, and how quickly he's selling them.
    The cannier ones will sell just enough to stay under the threshold for each product (MSDN subs include a huge number of products), until they've maximised the profits, then try and flood the market before disappearing into the sunset, laden with your cash. This could take anything up to a year or more.
     
    For products sold using a loader:-
    The loader gets around online activation by fooling the computer into thinking that the OS is installed onto the correct machine, by modifying certain files. Because of a number of factors, it's impossible to stop this, so MS came up with the WAT update - which has the ability to scan the relevant files, and detect the use of a loader tool. If the user fully updates the machine, including recommended updates and optional updates, then the WAT update is installed and starts work, and within 3 days, a loader-installed machine will get a notification. However, the WAT update is a voluntary one, at least at the first update run, and can be uninstalled, or refused
    The other time the WAT update is installed, is when you validate Windows for some reason - it is part of the validation process, rather than the activation process. this time, it does the scan immediately, and again this will show as non-genuine if a Loader is present.
    If a user never needs/wants to validate, then they need never install the WAT update, and may never see a non-genuine notification.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 9:26 PM
    Moderator
  • Hi,

    I've purchased another copy of windows from a retail outlet but when I changed the product key it still says my copy is not genuine. Do I need to do a fresh install? I've attached the diagnostic report.

    Regards,

    Dave

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-VY8FW-99CJG-T88P2
    Windows Product Key Hash: vk60w0pqXvCJsctOzZoZgUefuKk=
    Windows Product ID: 00426-068-3200457-86548
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {E0F18679-C07E-44AD-875E-D8BCF77DDA2D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E0F18679-C07E-44AD-875E-D8BCF77DDA2D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T88P2</PKey><PID>00426-068-3200457-86548</PID><PIDType>5</PIDType><SID>S-1-5-21-2391423675-3949346782-4042675768</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2202   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100923000000.000000+000</Date></BIOS><HWID>E1B93607018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-320045-00-2057-7600.0000-0642011
    Installation ID: 021764183422424016697543029101972704837551467484129744
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: T88P2
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 05/03/2011 21:55:45

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:27:2011 12:59
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAMABwABAAIAAAACAAAAAQABAAEA6GGOdnLNywJwXJCmDky4kQae5KmAwMgiOlFsDEIHYj2mxVzGJuk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            092310        OEMAPIC
      FACP            092310        OEMFACP
      SRAT            AMD           FAM_F_10
      HPET            092310        OEMHPET
      MCFG            092310        OEMMCFG
      OEMB            092310        AMI_OEM


    Saturday, March 5, 2011 10:03 PM
  • Which retail outlet?  This key is no better than the last.

    Windows Product ID: 00426-068-3200457-86548

    Any three digit sequence from 065 to 068 is still an MSDN Ultimate subscriber PID. 

    You are not going to find deep discounters selling legitimate Windows.  And by deep I mean discounts greater than 10 to 15%.  Anything more than that is almost always going to be fraudulent.

    Return the product and get a refund.  Buy a copy from the Microsoft Store and download the key.  That will solve it once and for all.  Perhaps you haven't grasped the magnitude of the counterfeiting problem going on right now.  These things are being produced in China and Mexico (that I know of) in the hundreds of thousands.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, March 5, 2011 10:38 PM
    Answerer