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Problems activating Vista after upgrade followed by clean install RRS feed

  • Question

  • needed to use the upgrade disk to create a clean install after having problems with my Toshiba laptop following the upgrade from XP to Vista Business. Many of the original drivers loaded with my OEM Toshiba XP conflicted so I saw no other way of getting around this other than cleaning the system and reinstalling everything (not something you want to do too often!).

    Before I did this, I had already activated my upgrade and assumed that I would be able to re-activate Vista following the clean install on this basis, as I had already registered the upgrade. But now it won't activate as it says the upgrade is not available for clean installs - why it would let me do a clean install in the first place then, from an upgrade if I can't then activate it seems rather stupid.

    When installing, I bypassed the activation as it wouldn't continue with the product key but said I could activate the software later. I posted a similar post on the Microsoft forum and had a reply saying that this bypass should have allowed me to activate but it hasn't and my post was then removed, presumably because someone thinks I'm pulling a fast one. Not true! The other option is to do another clean install with my old OEM XP and then upgrade again, but won't I then have the same problems I had last time? Seem to be stuck in a vicious circle.

    Please can someone help? This is for a Microsoft action pack subscription. Can send copy of the produce keys (scanned) if this helps?Here is a copy of the diagnostics report.

    Hope this post will NOT be removed and I can find some help from Microsoft here.

    Thanks...


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-8Q22B-K8BM3-MRW4W
    Windows Product Key Hash: N1+BJIdShRdqRg3OhCo6d8hCl70=
    Windows Product ID: 89576-009-0000025-71808
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: 0a0e3c7f-8e17-4403-a0e7-91ea7318ffa2
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>0a0e3c7f-8e17-4403-a0e7-91ea7318ffa2</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><PKey>*****-*****-*****-*****-MRW4W</PKey><PID>89576-009-0000025-71808</PID><PIDType>5</PIDType><SID>S-1-5-21-4189457266-2551250972-889042357</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE M60</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.60</Version><SMBIOSVersion major="2" minor="34"/><Date>20060316000000.000000+000</Date></BIOS><HWID>B1313507018400E2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57376</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55704</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55975</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  

    Friday, February 23, 2007 2:12 AM

Answers

  • If you choose the custom install option you should be able to clean install without the offending drivers.  Let me know if that doesn't work.  Thanks!
    Friday, February 23, 2007 11:57 PM

All replies

  • If you choose the custom install option you should be able to clean install without the offending drivers.  Let me know if that doesn't work.  Thanks!
    Friday, February 23, 2007 11:57 PM
  • i never to an upgrade when upgrading to a new OS when i up my vista dvd in it asked me if i wanted to do a clean install and it put all the old windows and program files in a folder called windows old and then i used windows clean up wizard to delete the file if you don't it will not delete the folder it will the files but it will give you the error that it can't find the folder to delete it lol but yes you can do a clean install with windows vista upgrade it's an option during setup
    Wednesday, February 28, 2007 6:09 AM
  • Can you delete the windows old folder from the system, because it takes up my entire drive? What impact will it cause if i delete this folder?

     

    Thanks

    Monday, October 22, 2007 5:02 PM