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Software Licensing Service could not start RRS feed

  • Question

  • I have tried to fix this problem in many ways. Windows isn't activating, and comes up with the following error message. 0x8007024. The software licensing service cannot start. I have tried the following solutions:

    Force start it with CMD. Results: A system error has occurred. System error 53514 has occurred.

    Microsoft Genuine Diagnostics tool. results: Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.1.0.003
    ID: {7A9D0260-07D8-4E71-864A-2260FA4F991C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error: P:20090712182935785
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A9D0260-07D8-4E71-864A-2260FA4F991C}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1724688079-2461650342-2771743349</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2500 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.2B</Version><SMBIOSVersion major="2" minor="4"/><Date>20080507000000.000000+000</Date></BIOS><HWID>B5313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68410</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: QAAAAAEABgABAAIAAQACAAAABAABAAEAeqhWxxTB/nD+bjqw1iBGSUaDeie8/iAu8vQt4vJNcx/AspoorFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                 
      SLIC            HPQOEM        SLIC-MPC
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci


    I have also got an error when manually starting the service. Results. Windows could not start the Software Licensing Service  on Local Computer. Error code: 0xc004d20a:0xc004d20a.

    Please can anyone help me, with this...
    Sunday, July 12, 2009 6:30 PM

Answers

  • Hello solosdk,

      I do not think the pimary issue is the 'Software Licensing Service Has Stopped' issue.  One of the jobs of the Software Licensing Service is to detect tamper events and once it starts detecting a tamper, it will usually show (in the Diagnostic Report) as not started (Only when the Service shows as stopped and no Tamper is shown to be occuring, do we know it's a classic Software Licensing Service Has Stopped" issue).   Generally, a Tamper is when something trys to Modify protected system files, Access protected areas of system memory or trys to access OS's Kernel when  in an unauthorized way.

       In your Diagnostic Report there is a Line that shows "TTS Error: P:20090712182935785".  TTS stands for 'Tamper Time Stamp' and is generated whenever a Tamper event is detected.  The long number is the time stamp (translates into July 12th 2009 at 12:18 PM and 2935785 milisec) The letter before the time stamp tell want kind of Tamper has occured (K= Kernal mode, M=Mod-Auth) but strangly enough, in the 3 years of doing this, I have never seen a "P" type of tamper. 

      At this point I do not know how to resolve your issue. I recommend creating a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029.    

      If support is able to find a solution for you, I encourage you to post back here as the fix my help others in your same situation.


    Sorry I couldn't be more help,
    Darin MS 
    Monday, July 13, 2009 6:22 PM

All replies

  • Hello solosdk,

      I do not think the pimary issue is the 'Software Licensing Service Has Stopped' issue.  One of the jobs of the Software Licensing Service is to detect tamper events and once it starts detecting a tamper, it will usually show (in the Diagnostic Report) as not started (Only when the Service shows as stopped and no Tamper is shown to be occuring, do we know it's a classic Software Licensing Service Has Stopped" issue).   Generally, a Tamper is when something trys to Modify protected system files, Access protected areas of system memory or trys to access OS's Kernel when  in an unauthorized way.

       In your Diagnostic Report there is a Line that shows "TTS Error: P:20090712182935785".  TTS stands for 'Tamper Time Stamp' and is generated whenever a Tamper event is detected.  The long number is the time stamp (translates into July 12th 2009 at 12:18 PM and 2935785 milisec) The letter before the time stamp tell want kind of Tamper has occured (K= Kernal mode, M=Mod-Auth) but strangly enough, in the 3 years of doing this, I have never seen a "P" type of tamper. 

      At this point I do not know how to resolve your issue. I recommend creating a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029.    

      If support is able to find a solution for you, I encourage you to post back here as the fix my help others in your same situation.


    Sorry I couldn't be more help,
    Darin MS 
    Monday, July 13, 2009 6:22 PM
  • Hi,

    MS support have gave me a solution that works.
    Here are the steps:
    • Click start, and type in "cmd" and right click it and Run as administrator.

    • On the same Command Prompt Window, enter the following Command and press Enter to delete the Software Licensing Service.

     

    SC DELETE SLSVC

     

    • Click Start and type REGEDIT in Start Search or Run and press Enter to launch Registry Editor.

     

    • Highlight HKEY_LOCAL_MACHINE and then click FILE and then click Load Hive.

     

    • Under File Name, browse to C:\Windows\System32\Config\Regback and double-click "System.old" which will open a Load Hive Window.

     

    • When asks for Key-name, type "test" (without quotes) and press Enter.

     

    • Close Registry Editor.

     

    • On Command Prompt Window, type the following command and press Enter.

     

    reg copy hklm\test\controlset001\services\slsvc hklm\system\currentcontrolset\services\slsvc /s /f

     

    • Restart the computer.

     

    • Click Start and type services.msc in Start Search or Run and press Enter.

     

    • In Services Local Window, look for Software Licensing Service and try to start the service.
    Sunday, August 9, 2009 4:13 PM