You think that's bad. I paid for a new Windows Live OneCare disk because my subscription was going to end this month (maybe the 8th). I didn't know what to do- because when I put in the new disk, I didn't need to. I called support, and was walked through the process of using the Product Key from the new CD. When in my account, one can see the new Product Key. I told the support person that I didn't want Windows Live OneCare to renew automatically with my credit card. Next time it was going to expire- I wanted to be able to purchase a CD again. OneCare was renewed, and then maybe 4 days later my status went to red and with the message to renew! In the bottom left of the same Windows Live OneCare window- it says, "Subscription Status: Your subscription ends 2/09/09.
You wouln't want to know how many support people (and most if not all were from outside the US, sometimes with accents hard- if not impossible to understand) I talked to- and yet not one person has fixed the simple solution. I would guess I've spent over 2 hrs. on the phone, with a number of emails. I emailed back the person who may be responsible for this (the person I asked to have it not renew with my CREDIT CARD), and got no response.
Why is it that I paid for a US product, and am talking to people in other countries for support? Common sense would tell me it would be better to have a US person who I could better understand.
I have been very angry and very disappointed with this customer service. I talke to billing or technical support, and all they can tell me is that they can't fix the problem, and it has be escalated to headquarters of something.
I was told 5 to 7 business days for the headquarters to contact me. I've still not heard from them.
