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CRM IFD configuration Error. RRS feed

  • Question

  • Hi Guys,

    We have recently deployed On Premise CRM on Winserver 2008 64 bit server (SQL version SQL server 2008). It is working fine. Ours is an enterprise version of CRM. But For now we have only one organization in CRM. While setting up CRM we created an Internal domain and installed CRM using it.

    The On Premise deployment is working fine and we want it upgraded to IFD deployment to access the CRM from outside the network.

    For doing this we followed the steps exactly as given in the 'Microsoft Dynamics CRM 4 IFD Scenarios' document. For setting up IFD we used CRMIFDTool. We created a host with name same as organization name in the existing internal domain. Also the domain resolved successfully in IFD Tool. 

    I checked all the changes done by IFD tool and everything is fine.

    We are able to access CRM with in the network but when we access it from Outside the network we are getting some error. Please see the error using this link.

    http://www.osmosys.asia/temp/IFDConfigurationError.png

    Please help me in resolving the issue.

    Thanks in Advance.

    Thanks and Regards 

    Janu

     

     

     

    Wednesday, July 7, 2010 10:39 AM

Answers

  • Hi Janu,

    Run a fiddler trace and see where the traffic is getting to your CRM server.   If it is not, that means your DNS record you CRM server is not routing properly.   Here is another test for IFD to see if it working internally.  For the IFD IP address range, change it to the IP address of your CRM server and subnet of 255.255.2555.2555.   Does IFD work?  If yes, then we can safely say the issue is with the DNS record or firewall is blocking the requests.   Validate with Fiddler tool that you are hitting the correct server and not geting redirected.  and Also check if IFD is working internally.

     


    Best regards,

    Don Chang
    Partner Online Technical Community
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    • Marked as answer by Jim Glass Jr Tuesday, July 20, 2010 7:58 PM
    Friday, July 16, 2010 4:16 PM
    Moderator

All replies

  • Have you tried just removing that line.
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Wednesday, July 7, 2010 11:18 AM
    Moderator
  • Janu,

    Have you created a Public DNS A record to point the URL to your gateway and then it will redirect to the CRM server?

    When you type in the external FQDN IFD url behind the firewall does it work?


    Jerry http://www.crminnovation.com
    Wednesday, July 7, 2010 3:33 PM
  • Also make sure you have your external address added to your trusted sites in IE.
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Wednesday, July 7, 2010 3:41 PM
    Moderator
  • Thank you very much RhettClinton,

    We tried very hard to find that line in the web.config file in CRMWeb folder of Micorsoft Dynamics CRM installation folder. But we didn't find that line. Could you please tell us where to find that?

    Thanks and Regards

    Janu

    Thursday, July 8, 2010 8:07 AM
  • Thank you very much JerryWeinstock.

    What we did regarding DNS is this. First we setup the CRM on internal domain (its not a public domain). We created A host in that domain with the organizationname. So our url is organization.domain and is successfully resolved by IFDTool.

    Scenario 1 to access CRM from outside:

    We have a static IP to redirect that server. When we use that static IP to access CRM from outside its redirecting to CRM URL (organization.domain) signin page and then giving that crash.

    Scenario 2 to access CRM from Outside:

    We have a public domain, in that we gave the static IP of the server. when we use that domain from outside the network its redirecting to server and giving the same error.

    Is our process correct? Could you please help me in resolving the issue?

    Thanks in Advance.

    Thanks and Regards
    Janu

    Thursday, July 8, 2010 8:17 AM
  • Thank you very much RhettClinton,

    As our URL is http we are unable to add the URL to trusted sites in IE. Is there any other way to resolve this problem? Shall I need to do anything more on the server?

    Thanks in Advance.

    Thanks and Regards
    Janu

    Thursday, July 8, 2010 8:19 AM
  • When you add the site to Trusted Sites just make sure you uncheck Require Server Verification from the Add Site dialog, although I would recommend you get a certificate for an external facing deployment.
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Thursday, July 8, 2010 8:59 AM
    Moderator
  • Janu,

    What i see is a custom page on inetpub\wwwroot and i think need framework 4.0 have u been working with framework 4.0? on .net project recently.

    what its says targetframework=4.0

    Greetings,

    Juan Solares

    Friday, July 9, 2010 5:48 AM
  • Thank you very much RhettClinton,

    First of all sorry for the late reply. I am able to add the URL to trusted sites but my problem is not resolved.

    Thanks and Regards

    Janu

    Tuesday, July 13, 2010 6:13 AM
  • Thank you very much Juan,

    First of all sorry for the late reply. We didnt worked on any projects related to .net framework 4.0. We didnt even installed that on the server. CRM is working fine with in the network. When we try it from outside the network we are getting that error. Unable to pointout the issue. Is there anything to do with the domains?

    Thanks and Regards

    Janu

    Tuesday, July 13, 2010 6:16 AM
  • Hi Janu,

    Run a fiddler trace and see where the traffic is getting to your CRM server.   If it is not, that means your DNS record you CRM server is not routing properly.   Here is another test for IFD to see if it working internally.  For the IFD IP address range, change it to the IP address of your CRM server and subnet of 255.255.2555.2555.   Does IFD work?  If yes, then we can safely say the issue is with the DNS record or firewall is blocking the requests.   Validate with Fiddler tool that you are hitting the correct server and not geting redirected.  and Also check if IFD is working internally.

     


    Best regards,

    Don Chang
    Partner Online Technical Community
    -----------------------------------------------------------------------------------------
    We hope you get value from our new forums platform! Tell us what you think:
    http://social.microsoft.com/Forums/en-US/partnerfdbk/threads
    ------------------------------------------------------------------------------------------
    This posting is provided "AS IS" with no warranties, and confers no rights.
    • Marked as answer by Jim Glass Jr Tuesday, July 20, 2010 7:58 PM
    Friday, July 16, 2010 4:16 PM
    Moderator