Office 2003 validation issue on Vaio

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  Hello Per.E,
  
  Thank you for visiting our forum today Per.E. Would  you please rerun the MGA Diagnostic Tool and paste the results just as they appear. If you need help please reference our guidance posted in the Announcements section @ the main page here.
  
  
  Thank you,
  
  
  Stephen

  ---

  Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm

  Friday, May 15, 2009 7:16 PM
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  Hello,
  
  Thanks for trying to help out. here is the MGA Diagnostic Tool rerun:
  
  Diagnostic Report (1.9.0006.1):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
  Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
  Windows Product ID: 89578-OEM-7332157-00203
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {95368F31-6F76-4C4A-B299-4D2288864E3B}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6001.vistasp1_gdr.090302-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80004005
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: 114
  Version: 1.7.105.35
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Standard Edition 2003 - 100 Genuine
  OGA Version: Registered, 1.7.111.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{95368F31-6F76-4C4A-B299-4D2288864E3B}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-3914033816-626714361-1781081281</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR21S_S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1140J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20071030000000.000000+000</Date></BIOS><HWID>30303507018400FA</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{9112041D-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>91D32901F1E862</Val><Hash>Lom0dO+SzTdr3WMyRio5dvDe23A=</Hash><Pid>73088-049-4287511-56086</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Programlicenstjänstens version: 6.0.6001.18000
  Namn: Windows(TM) Vista, HomePremium edition
  Beskrivning: Windows Operating System - Vista, OEM_SLP channel
  Aktiverings-ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Utökat produkt-ID: 89578-00146-321-500203-02-2057-6000.0000-0412008
  Installations-ID: 293243131034789063774683612496525616018335153183334251
  URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43473
  URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43474
  URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=43476
  URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=43475
  Ofullständig produktnyckel: G6MF9
  Licenstillstånd: Licensierad
  
  HWID Data-->
  HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAJJQikCzXBOOA4UaDeL/Wq/L0hAuuqYDRrFYqhQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            Sony        VAIO
    FACP            Sony        VAIO
    HPET            Sony        VAIO
    BOOT            Sony        VAIO
    MCFG            Sony        VAIO
    SLIC            Sony        VAIO
    TMOR            Sony        VAIO
    APIC            Sony        VAIO
    SSDT            Sony        VAIO
    SSDT            Sony        VAIO
    SSDT            Sony        VAIO
    SSDT            Sony        VAIO
  
  
  

  Saturday, May 16, 2009 7:33 AM
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  Per.e
  
  A portion of the MGA Diagnostic results have indicated your Office is a blocked Volume Licensing key from both results. Please see here
  
  
  OGA Notifications Data-->
  Cached Result: 114
  Version: 1.7.105.35
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: Microsoft
  
  
  Curious where did you purchase the copy of Office? Have you ever had any problems in the past indicating the copy may not be genuine? When you purchased Office did you receive a Certificate of Authenticity "COA" sticker, original Sealed packaging and the media?  Was this purchased from a website where you were told to simply download the software and then received a product key.  Next I want you to please visit http://www.howtotell.com and check your media disc and COA if you received any against the examples you see here. Then please post back and let us know.
  
  
  
  Thank you
  
  
  Stephen

  ---

  Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm

  Tuesday, May 19, 2009 12:48 AM
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  Hello,
  
  Thanks for trying to help.
  
  I am sitting here with the Office 2003 package in my hand. I myself bought it from one of the largest Swedish electronics retailers. No doubt it is genuine. I have no problems to validate it on the Internet.
  
  Same goes for the Vista copy. The pc has the "large manufacturer" sticker on it. Both Ofiice and Vista are validated, but the "non genuine" mark persists.
  
  Having had the "non genuine" marking for a month or so, not before.
  
  An evalutaion copy of Office was preinstalled on this pc on delivery. I do not know it it was ever used or uninstalled. Tried Windows Clean Install (with reinstallation and and validatation) of Office 2003 during the weekend, but it did not do any good.
  
  As this pc is not mine, I can not vote in detail for how it has been used. But this is strange, as the Office 2003 box is ok with product key sticker, disc with hologram etc.
  

  Tuesday, May 19, 2009 5:50 AM
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  Per.e,
  
  Since the PC isn't yours and you don't know the actual details as how it has been used can you contact the person who owns the computer and pose the questions I asked previously? Also ask this question with the others has the computer ever been turned in for servicing which required the system to be reformatted.
  
  Right now it appears Office has been installed with a now blocked Volume Licensing Key. The Get Genuine option should have been presented at the time Office failed validation. In turn Office would be available for roughly half of the retail cost. Another option is to visit the store where Office was purchased and explain the situation and request them to provide a genuine version of Office. 
  
  
  Thank you,
  
  
  Stephen

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  Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm

  • Marked as answer by Stephen Holm Thursday, May 21, 2009 8:03 PM

  Tuesday, May 19, 2009 4:30 PM