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Office 2003 validation issue on Vaio

Question
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Hello,
I have validated Vista as well as Office 2003 Standard on my sons Sony Vaio, but when I start Outlook 2003 it flags for a non genuine copy.
Think I need some advice, here is the diagnostic information:
<!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} @page Section1 {size:595.3pt 841.9pt; margin:70.85pt 70.85pt 70.85pt 70.85pt; mso-header-margin:35.4pt; mso-footer-margin:35.4pt; mso-paper-source:0;} div.Section1 {page:Section1;} -->Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
Windows Product ID: 89578-OEM-7332157-00203
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {95368F31-6F76-4C4A-B299-4D2288864E3B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80004005
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: 114
Version: 1.7.105.35
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: Registered, 1.7.111.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{95368F31-6F76-4C4A-B299-4D2288864E3B}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-3914033816-626714361-1781081281</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR21S_S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1140J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20071030000000.000000+000</Date></BIOS><HWID>30303507018400FA</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{9112041D-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>91D32901F1E862</Val><Hash>Lom0dO+SzTdr3WMyRio5dvDe23A=</Hash><Pid>73088-049-4287511-56086</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Programlicenstjänstens version: 6.0.6001.18000
Namn: Windows(TM) Vista, HomePremium edition
Beskrivning: Windows Operating System - Vista, OEM_SLP channel
Aktiverings-ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Utökat produkt-ID: 89578-00146-321-500203-02-2057-6000.0000-0412008
Installations-ID: 293243131034789063774683612496525616018335153183334251
URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43473
URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43474
URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=43476
URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=43475
Ofullständig produktnyckel: G6MF9
Licenstillstånd: Licensierad
HWID Data-->
HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAJJQikCzXBOOA4UaDeL/Wq/L0hAuuqYDRrFYqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
SLIC Sony VAIO
TMOR Sony VAIO
APIC Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
Friday, May 15, 2009 7:06 PM
Answers
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Per.e,
Since the PC isn't yours and you don't know the actual details as how it has been used can you contact the person who owns the computer and pose the questions I asked previously? Also ask this question with the others has the computer ever been turned in for servicing which required the system to be reformatted.
Right now it appears Office has been installed with a now blocked Volume Licensing Key. The Get Genuine option should have been presented at the time Office failed validation. In turn Office would be available for roughly half of the retail cost. Another option is to visit the store where Office was purchased and explain the situation and request them to provide a genuine version of Office.
Thank you,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm- Marked as answer by Stephen Holm Thursday, May 21, 2009 8:03 PM
Tuesday, May 19, 2009 4:30 PM
All replies
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Hello Per.E,
Thank you for visiting our forum today Per.E. Would you please rerun the MGA Diagnostic Tool and paste the results just as they appear. If you need help please reference our guidance posted in the Announcements section @ the main page here.
Thank you,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen HolmFriday, May 15, 2009 7:16 PM -
Hello,
Thanks for trying to help out. here is the MGA Diagnostic Tool rerun:
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
Windows Product ID: 89578-OEM-7332157-00203
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {95368F31-6F76-4C4A-B299-4D2288864E3B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80004005
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: 114
Version: 1.7.105.35
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: Registered, 1.7.111.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{95368F31-6F76-4C4A-B299-4D2288864E3B}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-3914033816-626714361-1781081281</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR21S_S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1140J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20071030000000.000000+000</Date></BIOS><HWID>30303507018400FA</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{9112041D-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>91D32901F1E862</Val><Hash>Lom0dO+SzTdr3WMyRio5dvDe23A=</Hash><Pid>73088-049-4287511-56086</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Programlicenstjänstens version: 6.0.6001.18000
Namn: Windows(TM) Vista, HomePremium edition
Beskrivning: Windows Operating System - Vista, OEM_SLP channel
Aktiverings-ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Utökat produkt-ID: 89578-00146-321-500203-02-2057-6000.0000-0412008
Installations-ID: 293243131034789063774683612496525616018335153183334251
URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43473
URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43474
URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=43476
URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=43475
Ofullständig produktnyckel: G6MF9
Licenstillstånd: Licensierad
HWID Data-->
HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAJJQikCzXBOOA4UaDeL/Wq/L0hAuuqYDRrFYqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
SLIC Sony VAIO
TMOR Sony VAIO
APIC Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
Saturday, May 16, 2009 7:33 AM -
Per.e
A portion of the MGA Diagnostic results have indicated your Office is a blocked Volume Licensing key from both results. Please see here
OGA Notifications Data-->
Cached Result: 114
Version: 1.7.105.35
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: Microsoft
Curious where did you purchase the copy of Office? Have you ever had any problems in the past indicating the copy may not be genuine? When you purchased Office did you receive a Certificate of Authenticity "COA" sticker, original Sealed packaging and the media? Was this purchased from a website where you were told to simply download the software and then received a product key. Next I want you to please visit http://www.howtotell.com and check your media disc and COA if you received any against the examples you see here. Then please post back and let us know.
Thank you
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen HolmTuesday, May 19, 2009 12:48 AM -
Hello,
Thanks for trying to help.
I am sitting here with the Office 2003 package in my hand. I myself bought it from one of the largest Swedish electronics retailers. No doubt it is genuine. I have no problems to validate it on the Internet.
Same goes for the Vista copy. The pc has the "large manufacturer" sticker on it. Both Ofiice and Vista are validated, but the "non genuine" mark persists.
Having had the "non genuine" marking for a month or so, not before.
An evalutaion copy of Office was preinstalled on this pc on delivery. I do not know it it was ever used or uninstalled. Tried Windows Clean Install (with reinstallation and and validatation) of Office 2003 during the weekend, but it did not do any good.
As this pc is not mine, I can not vote in detail for how it has been used. But this is strange, as the Office 2003 box is ok with product key sticker, disc with hologram etc.Tuesday, May 19, 2009 5:50 AM -
Per.e,
Since the PC isn't yours and you don't know the actual details as how it has been used can you contact the person who owns the computer and pose the questions I asked previously? Also ask this question with the others has the computer ever been turned in for servicing which required the system to be reformatted.
Right now it appears Office has been installed with a now blocked Volume Licensing Key. The Get Genuine option should have been presented at the time Office failed validation. In turn Office would be available for roughly half of the retail cost. Another option is to visit the store where Office was purchased and explain the situation and request them to provide a genuine version of Office.
Thank you,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm- Marked as answer by Stephen Holm Thursday, May 21, 2009 8:03 PM
Tuesday, May 19, 2009 4:30 PM