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Office 2003 validation issue on Vaio RRS feed

  • Question

  • Hello,

    I have validated Vista as well as Office 2003 Standard on my sons Sony Vaio, but when I start Outlook 2003 it flags for a non genuine copy.

    Think I need some advice, here is the diagnostic information:

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    Diagnostic Report (1.9.0006.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9

    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=

    Windows Product ID: 89578-OEM-7332157-00203

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {95368F31-6F76-4C4A-B299-4D2288864E3B}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.090302-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80004005

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: 114

    Version: 1.7.105.35

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard Edition 2003 - 100 Genuine

    OGA Version: Registered, 1.7.111.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{95368F31-6F76-4C4A-B299-4D2288864E3B}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-3914033816-626714361-1781081281</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR21S_S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1140J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20071030000000.000000+000</Date></BIOS><HWID>30303507018400FA</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{9112041D-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>91D32901F1E862</Val><Hash>Lom0dO+SzTdr3WMyRio5dvDe23A=</Hash><Pid>73088-049-4287511-56086</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Programlicenstjänstens version: 6.0.6001.18000

    Namn: Windows(TM) Vista, HomePremium edition

    Beskrivning: Windows Operating System - Vista, OEM_SLP channel

    Aktiverings-ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Utökat produkt-ID: 89578-00146-321-500203-02-2057-6000.0000-0412008

    Installations-ID: 293243131034789063774683612496525616018335153183334251

    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43473

    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43474

    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=43476

    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=43475

    Ofullständig produktnyckel: G6MF9

    Licenstillstånd: Licensierad

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAJJQikCzXBOOA4UaDeL/Wq/L0hAuuqYDRrFYqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name            OEMID Value                    OEMTableID Value

      APIC                                                      Sony                                   VAIO

      FACP                                                     Sony                                   VAIO

      HPET                                                     Sony                                   VAIO

      BOOT                                                    Sony                                   VAIO

      MCFG                                                    Sony                                   VAIO

      SLIC                                                      Sony                                   VAIO

      TMOR                                                    Sony                                   VAIO

      APIC                                                      Sony                                   VAIO

      SSDT                                                      Sony                                   VAIO

      SSDT                                                      Sony                                   VAIO

      SSDT                                                      Sony                                   VAIO

      SSDT                                                      Sony                                   VAIO

     

     

    Friday, May 15, 2009 7:06 PM

Answers

  • Per.e,

    Since the PC isn't yours and you don't know the actual details as how it has been used can you contact the person who owns the computer and pose the questions I asked previously? Also ask this question with the others has the computer ever been turned in for servicing which required the system to be reformatted.

    Right now it appears Office has been installed with a now blocked Volume Licensing Key. The Get Genuine option should have been presented at the time Office failed validation. In turn Office would be available for roughly half of the retail cost. Another option is to visit the store where Office was purchased and explain the situation and request them to provide a genuine version of Office. 


    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 8:03 PM
    Tuesday, May 19, 2009 4:30 PM

All replies

  • Hello Per.E,

    Thank you for visiting our forum today Per.E. Would  you please rerun the MGA Diagnostic Tool and paste the results just as they appear. If you need help please reference our guidance posted in the Announcements section @ the main page here.


    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, May 15, 2009 7:16 PM
  • Hello,

    Thanks for trying to help out. here is the MGA Diagnostic Tool rerun:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {95368F31-6F76-4C4A-B299-4D2288864E3B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{95368F31-6F76-4C4A-B299-4D2288864E3B}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-3914033816-626714361-1781081281</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR21S_S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1140J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20071030000000.000000+000</Date></BIOS><HWID>30303507018400FA</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{9112041D-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>91D32901F1E862</Val><Hash>Lom0dO+SzTdr3WMyRio5dvDe23A=</Hash><Pid>73088-049-4287511-56086</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Programlicenstjänstens version: 6.0.6001.18000
    Namn: Windows(TM) Vista, HomePremium edition
    Beskrivning: Windows Operating System - Vista, OEM_SLP channel
    Aktiverings-ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Utökat produkt-ID: 89578-00146-321-500203-02-2057-6000.0000-0412008
    Installations-ID: 293243131034789063774683612496525616018335153183334251
    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43473
    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=43474
    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=43476
    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=43475
    Ofullständig produktnyckel: G6MF9
    Licenstillstånd: Licensierad

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAJJQikCzXBOOA4UaDeL/Wq/L0hAuuqYDRrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      SLIC            Sony        VAIO
      TMOR            Sony        VAIO
      APIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO


    Saturday, May 16, 2009 7:33 AM
  • Per.e

    A portion of the MGA Diagnostic results have indicated your Office is a blocked Volume Licensing key from both results. Please see here


    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft


    Curious where did you purchase the copy of Office? Have you ever had any problems in the past indicating the copy may not be genuine? When you purchased Office did you receive a Certificate of Authenticity "COA" sticker, original Sealed packaging and the media?  Was this purchased from a website where you were told to simply download the software and then received a product key.  Next I want you to please visit http://www.howtotell.com and check your media disc and COA if you received any against the examples you see here. Then please post back and let us know.



    Thank you


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, May 19, 2009 12:48 AM
  • Hello,

    Thanks for trying to help.

    I am sitting here with the Office 2003 package in my hand. I myself bought it from one of the largest Swedish electronics retailers. No doubt it is genuine. I have no problems to validate it on the Internet.

    Same goes for the Vista copy. The pc has the "large manufacturer" sticker on it. Both Ofiice and Vista are validated, but the "non genuine" mark persists.

    Having had the "non genuine" marking for a month or so, not before.

    An evalutaion copy of Office was preinstalled on this pc on delivery. I do not know it it was ever used or uninstalled. Tried Windows Clean Install (with reinstallation and and validatation) of Office 2003 during the weekend, but it did not do any good.

    As this pc is not mine, I can not vote in detail for how it has been used. But this is strange, as the Office 2003 box is ok with product key sticker, disc with hologram etc.
    Tuesday, May 19, 2009 5:50 AM
  • Per.e,

    Since the PC isn't yours and you don't know the actual details as how it has been used can you contact the person who owns the computer and pose the questions I asked previously? Also ask this question with the others has the computer ever been turned in for servicing which required the system to be reformatted.

    Right now it appears Office has been installed with a now blocked Volume Licensing Key. The Get Genuine option should have been presented at the time Office failed validation. In turn Office would be available for roughly half of the retail cost. Another option is to visit the store where Office was purchased and explain the situation and request them to provide a genuine version of Office. 


    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 8:03 PM
    Tuesday, May 19, 2009 4:30 PM