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Error while opening Microsoft outlook - please help RRS feed

  • Question

  • X-ClientId: 188642505A0D467188440253261842EF
    request-id b665ef42-2261-4386-9a39-3ae7550cb926
    X-OWA-Error Microsoft.Exchange.Data.Directory.CannotResolveTenantNameException
    X-OWA-Version 15.20.653.5
    X-FEServer BN6PR04CA0058
    X-BEServer BN6PR13MB1859
    Date:4/2/2018 2:03:24 AM
    • Moved by Edward van BiljonMVP Friday, April 13, 2018 1:59 PM Moved to correct Forum
    • Moved by Allen_WangJF Thursday, April 19, 2018 2:08 AM Not related to Exchange
    Monday, April 2, 2018 2:07 AM

All replies

  • Same problem here
    Monday, April 2, 2018 2:10 AM
  • Same problem Here.
    Monday, April 2, 2018 2:31 AM
  • Checking your strings...

    X-OWA Error is the exact same for me.  

    Something tells me it's on Microsoft's end.  

    Monday, April 2, 2018 2:36 AM
  • Same issue here. Likely Microsoft....thought my account might have been hacked...

    Monday, April 2, 2018 2:37 AM
  • same problem here
    Monday, April 2, 2018 2:41 AM
  • Same thing happened to me just now in Florida
    Monday, April 2, 2018 2:43 AM
  • same here happened to me
    Monday, April 2, 2018 2:51 AM
  • I have a new message now, it says the licence may be expired...anyone else get this?

    Monday, April 2, 2018 2:54 AM
  • This was the first message I got, before the one posted above... I think it's all one in the same problem
    Monday, April 2, 2018 2:55 AM
  • This really sucks you know.  

    Today's my birthday, yet the first message I received was a rejection letter from the Canadian Government saying I failed to win a $20,000 scholarship.  Now, when I tried to send some messages to family, we got this error.  

    Something went wrong :-(


    Monday, April 2, 2018 3:02 AM
  • I have the same problem.
    Monday, April 2, 2018 3:27 AM
  • same issue. Reported. but no reply yet! how to solve this?

    Monday, April 2, 2018 3:54 AM
  • Same problem here in Saskatoon
    Monday, April 2, 2018 5:11 AM
  • X-ClientId: 1793B510D85C4EB4B1E072B3AB3CFF72
    request-id 5cf12212-e3e9-4a0a-90f0-5c10ae289f2b
    X-Auth-Error OrgIdMailboxNotFoundException
    X-OWA-Version 15.20.653.5
    X-FEServer BN6PR10CA0009
    X-BEServer BN6PR13MB1169
    Date:2018/4/2 07:05:15
    Same problem for a long time...
    Monday, April 2, 2018 7:08 AM
  • It says now my account has been deleted...anyone here just downloaded Office365? I did, yesterday, and it all started after I used it...coincidence?

    Monday, April 2, 2018 7:15 AM
  • I just logged in...a glitch in the matrix, lol!


    Monday, April 2, 2018 7:16 AM
  • It's working for me too.  Thanks to whoever righted this.  I was starting to get anxious. 
    Monday, April 2, 2018 7:43 AM
  • Hi all,

    Welcome to Exchange Server 2016 forum.


    Does it working now?
    Is it a Hotmail account which cannot login now?
    I login my Outlook.com account from web, and it works fine.

    Moreover, This forum is for general questions and feedback related to Microsoft Exchange Online. If you have any other question about Outlook.com account, I recommend to contact Outlook.com support team in Answers Forum:
    https://answers.microsoft.com/en-us/outlook_com

    Best Regards,
    Allen Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.
    Tuesday, April 3, 2018 9:14 AM
  • Based on my research, I notice that Microsoft is in the process of migrating all Outlook users to the new outlook mail, just to let you know that the migration will take about 2-3 days. After that, everything will be back to normal.

    Sorry for any inconvenience.

    Best Regards,
    Allen Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Allen_WangJF Monday, April 9, 2018 9:58 AM
    Tuesday, April 3, 2018 9:33 AM
  • Hi all,

    How is going on now?

    Best Regards,
    Allen Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, April 13, 2018 9:00 AM