Answered by:
Suddenly my copy of Window 7 is "not genuine"

Question
-
Here is the output from the mgadiag.exe
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7KPXF-6WMX9-7DKG2
Windows Product Key Hash: y4RACo7Q2Wzc0Tf5COl69wF5cNk=
Windows Product ID: 00371-839-7537463-85219
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {13FE3E90-7099-44E9-AC72-DB55EBE8C42F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{13FE3E90-7099-44E9-AC72-DB55EBE8C42F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7DKG2</PKey><PID>00371-839-7537463-85219</PID><PIDType>5</PIDType><SID>S-1-5-21-36728687-2697930306-4094410132</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2103 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100618000000.000000+000</Date></BIOS><HWID>C9770200010000FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:27:2012 15:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000d
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 061810 APIC1424
FACP 061810 FACP1424
SRAT AMD FAM_F_10
HPET 061810 OEMHPET
MCFG 061810 OEMMCFG
OEMB 061810 OEMB1424
SSDT A M I POWERNOW
Friday, January 27, 2012 9:49 PM
Answers
-
"Victor Norman" wrote in message news:cc2b0e4a-93b0-4cbe-afef-03ce74871b2d...
I use Microsoft Security Essentials and disabled it before trying the repair install. I also unplugged all devices except the internet connection. But, I didn't look at the device manager.
Now, when I look at it, there are no devices shown, even after turning on viewing of hidden devices.
I beginning to think that I need to reinstall Windoze 7 from scratch...
Vic
The only known cure in Win 7 appears to be a System Restore -although this XP fix *may* apply, use it at your own risk ( a quick look tells me that it should work, if this is your problem)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Friday, February 3, 2012 9:31 PM
- Marked as answer by Darin Smith MS Monday, February 6, 2012 10:39 PM
Tuesday, January 31, 2012 12:52 AMModerator
All replies
-
Hello Victor Norman,
Your Diagnostic Report suggests that there may be a problem with Window 7's Licensing Store file, try the below steps to recreate the Store.
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection servive may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.Thank you,
Darin MSFriday, January 27, 2012 11:04 PM -
I'm afraid this did not work for me. I tried it several times (the 2nd and 3rd times, renaming tokens.dat to tokens.bar2, then tokens.bar3 (hope that was OK)), but each time it still said there was a problem with the activation key. At the last step, I tried just choosing Activate Now (I think that's what it said) and I tried Reentering my Product Key, but neither choice worked...
I'm including the output from MGAdiag again, just in case there is something here that has changed that may give you a clue.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7KPXF-6WMX9-7DKG2
Windows Product Key Hash: y4RACo7Q2Wzc0Tf5COl69wF5cNk=
Windows Product ID: 00371-839-7537463-85871
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {13FE3E90-7099-44E9-AC72-DB55EBE8C42F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{13FE3E90-7099-44E9-AC72-DB55EBE8C42F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7DKG2</PKey><PID>00371-839-7537463-85871</PID><PIDType>5</PIDType><SID>S-1-5-21-36728687-2697930306-4094410132</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2103 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100618000000.000000+000</Date></BIOS><HWID>C9770200010000FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:27:2012 15:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000d
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 061810 APIC1424
FACP 061810 FACP1424
SRAT AMD FAM_F_10
HPET 061810 OEMHPET
MCFG 061810 OEMMCFG
OEMB 061810 OEMB1424
SSDT A M I POWERNOWSaturday, January 28, 2012 1:26 PM -
"Victor Norman" wrote in message news:cbe70c4a-0bda-4e94-b2c3-abdfdd7f3dea...
I'm afraid this did not work for me. I tried it several times (the 2nd and 3rd times, renaming tokens.dat to tokens.bar2, then tokens.bar3 (hope that was OK)), but each time it still said there was a problem with the activation key. At the last step, I tried just choosing Activate Now (I think that's what it said) and I tried Reentering my Product Key, but neither choice worked...
I'm including the output from MGAdiag again, just in case there is something here that has changed that may give you a clue.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7KPXF-6WMX9-7DKG2
Windows Product Key Hash: y4RACo7Q2Wzc0Tf5COl69wF5cNk=
Windows Product ID: 00371-839-7537463-85871
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
Other data-->
SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2103 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100618000000.000000+000</Date></BIOS
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
Please check the file system – the error code is one that we would normally associate with an OEM_SLP Key, rather than a Retail one.Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, January 28, 2012 2:06 PMModerator -
The chkdsk and sfc didn't show any problems with the disk. I'm not surprised, as I regularly run ccleaner, defraggler, etc., to keep things clean. Here are the mgadiag results now:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7KPXF-6WMX9-7DKG2
Windows Product Key Hash: y4RACo7Q2Wzc0Tf5COl69wF5cNk=
Windows Product ID: 00371-839-7537463-85871
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {13FE3E90-7099-44E9-AC72-DB55EBE8C42F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{13FE3E90-7099-44E9-AC72-DB55EBE8C42F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7DKG2</PKey><PID>00371-839-7537463-85871</PID><PIDType>5</PIDType><SID>S-1-5-21-36728687-2697930306-4094410132</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2103 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100618000000.000000+000</Date></BIOS><HWID>C9770200010000FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:27:2012 15:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000d
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 061810 APIC1424
FACP 061810 FACP1424
SRAT AMD FAM_F_10
HPET 061810 OEMHPET
MCFG 061810 OEMMCFG
OEMB 061810 OEMB1424
SSDT A M I POWERNOWSunday, January 29, 2012 1:29 PM -
"Victor Norman" wrote in message news:5810f951-ae80-4bc7-a277-1126b8b17e47...
The chkdsk and sfc didn't show any problems with the disk. I'm not surprised, as I regularly run ccleaner, defraggler, etc., to keep things clean. Here are the mgadiag results now:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7KPXF-6WMX9-7DKG2
Windows Product Key Hash: y4RACo7Q2Wzc0Tf5COl69wF5cNk=
Windows Product ID: 00371-839-7537463-85871
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
Other data-->
SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2103 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100618000000.000000+000</Date></BIOS
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.
It appears that the script is still unable to properly run - I suspect that you may have to go through a repair install to get it to do so (certainly, from my records, that's the only thing that has worked in similar circumstances)
http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
If you're reluctant to do that, then all I can suggest is that you contact MS WGA support for assistance, but I suspect that they will tell you the same thing.
WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, January 29, 2012 1:34 PMModerator -
When I run the repair install, it gets to step 9 ("Windows will now check for any compatibility issues. If any are found like in the example below, take care of them first then restart the repair install process over again.") and hangs forever. I've let it run for a couple of hours and it does not make progress...
Does this give any more hints as to what may be wrong?
(Thank you for your prompt answers in the past! It has been a pleasure to work with you so far.)
Vic
Monday, January 30, 2012 11:19 PM -
"Victor Norman" wrote in message news:af704959-a9fd-4e53-8054-7db0fc6444cb...
When I run the repair install, it gets to step 9 ("Windows will now check for any compatibility issues. If any are found like in the example below, take care of them first then restart the repair install process over again.") and hangs forever. I've let it run for a couple of hours and it does not make progress...
Does this give any more hints as to what may be wrong?
(Thank you for your prompt answers in the past! It has been a pleasure to work with you so far.)
Vic
That sounds like either AV or driver problemsUninstall your AV temporarily, and run the manufacturer’s removal/cleanup tool.Look in Device Manager, and enable viewing of hidden devices – uninstall any that show yellow or red flags.then try again.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 30, 2012 11:37 PMModerator -
I use Microsoft Security Essentials and disabled it before trying the repair install. I also unplugged all devices except the internet connection. But, I didn't look at the device manager.
Now, when I look at it, there are no devices shown, even after turning on viewing of hidden devices.
I beginning to think that I need to reinstall Windoze 7 from scratch...
Vic
Tuesday, January 31, 2012 12:39 AM -
"Victor Norman" wrote in message news:cc2b0e4a-93b0-4cbe-afef-03ce74871b2d...
I use Microsoft Security Essentials and disabled it before trying the repair install. I also unplugged all devices except the internet connection. But, I didn't look at the device manager.
Now, when I look at it, there are no devices shown, even after turning on viewing of hidden devices.
I beginning to think that I need to reinstall Windoze 7 from scratch...
Vic
The only known cure in Win 7 appears to be a System Restore -although this XP fix *may* apply, use it at your own risk ( a quick look tells me that it should work, if this is your problem)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Friday, February 3, 2012 9:31 PM
- Marked as answer by Darin Smith MS Monday, February 6, 2012 10:39 PM
Tuesday, January 31, 2012 12:52 AMModerator -
No further reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSMonday, February 6, 2012 10:39 PM