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SLA Failed to trigger without "Set As Default" RRS feed

  • Question

  • Hi, 

    I just wan to know how can I trigger the SLA without set as default?

    I Created SLA call incident3, and it just a very simple condition to trigger the SLA. But it still not working after I activated the SLA. it only work when I set it as default (Cannot be only 1 defaults, because I have more than 1 SLA I need create into CRM).

    please refer the image below:

    Thank you

    Kenny Chan

    Thursday, June 1, 2017 9:48 AM