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Bonus pack auth failed. why? RRS feed

  • Question

  • Recently purchased a computer from ibuypower a computer configurator site and when I received it i went to authenticate and redeem my copy for the bonus items. Needless to say it failed and I am here. Here is the report and all if anyone could awnser would be killer.

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89580-014-0000025-71519
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 76ac41b8-b46d-4a2b-8558-fe4ae6a25fb4
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>76ac41b8-b46d-4a2b-8558-fe4ae6a25fb4</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89580-014-0000025-71519</PID><PIDType>5</PIDType><SID>S-1-5-21-3501707328-3589293657-3944570870</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-E SLI ACPI BIOS Revision 0401</Version><SMBIOSVersion major="2" minor="4"/><Date>20070112000000.000000+000</Date></BIOS><HWID>03333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, May 9, 2007 9:36 PM

Answers

  • In order to be eligible for the Bonus Pack, you must purchase a new computer from a select list of system builders that install an OEM version of Windows Vista.  Unfortunately, you do not qualify since you have a retail version of Windows Vista Ultimate edition installed according to your MGA report.  Please review the following:

     

    How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?: http://www.localpcbuilder.com/eligible/
    Thursday, May 10, 2007 2:27 AM
    Moderator

All replies

  • In order to be eligible for the Bonus Pack, you must purchase a new computer from a select list of system builders that install an OEM version of Windows Vista.  Unfortunately, you do not qualify since you have a retail version of Windows Vista Ultimate edition installed according to your MGA report.  Please review the following:

     

    How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?: http://www.localpcbuilder.com/eligible/
    Thursday, May 10, 2007 2:27 AM
    Moderator
  • well, i boughtit from a computer system builder. they offer it on thier website ibuypower.com soo why would microsoft allow a pretty reputable system builder to claim that they offer the deal on the main page of thier website
    Thursday, May 10, 2007 6:02 PM
  • Hi im2uber,

    It is very possible that ibuypower.com sells machines with OEM System Builder versions of Windows pre-installed, as well as selling retail copies. Part Numbers for eligible versions are available on this page: http://www.localpcbuilder.com/eligible/

     

    Regards,

    Jenifer

    Thursday, May 10, 2007 9:03 PM
  • I was called (ya know the phone) by a MS rep who ointed me to this, I installed my action pack vista business version, I am OEM, VAR and more, my AP key failed, I then contaced MAPS for a resolution, they provided me with a new key according to the tool it tells me I have a retail copy and am not eligible for this promo either.  Why would  MS rep contact me hav 15 min coversation about this direct me to join and then not be eligible?  He also stated they only contact OEM's I searched for my company in the "find OEM's" and We are not listed which pisses me off, I have been with the AP since it's inception, brick wall here, brick wall there...so WTF?

     

    All I need is a RAL reasolution, not a try this try that.

     

     

    MS needs to contact me, i have no time to play games.

     

     

    J. Theisen

    ReBoot Computer Sevices Inc.

    Sratford, NJ 08084

    (856)782-1212/8484

     

    code to  pass thu screening is action pack.

    MS contact's only please.

     

     

    Saturday, May 12, 2007 6:39 AM
  • Dear J. Theisen,

    I have sent a message to your e-mail account. If you do not recieve it, please let me know.

     

    Thank you,

    Jenifer

    Thursday, May 17, 2007 8:47 PM