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Vista suddenly required to be re-activated RRS feed

  • Question

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    I suddenly, after no hardware changes, received a message informing me that due to significant hardware changes, I needed to re-activate my Vista home premium within 3 days.

    I attempted to do this on line, but was met with, "this activation is already in use" - duh!

     

    I called to activate via telephone and a very nice man in some far off place helped me to re-activate my Vista installation.

     

    Why did this happen? - Well apparently (after searching the web) the de-activation was triggered because I updated my Intel Matrix Storage controller and my ATI catalyst graphics driver. This made Vista think I had made a significant hardware change when in reality it was only a s/w update.

     

    I never had this happen to me using XP, when I regularly updated all my device drivers, bios etc. Surely this has to be a major flaw in Vista. I paid good money for this product, this time I got re-activated, but if I have to call again, will I be so lucky? I don't want to be paying for a new licence every few months.

     

    Monday, November 5, 2007 9:54 PM

Answers

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    Hi captainswoosh,

     

      I'm probably over simplifying it, but the way it works is Windows takes that Hardware IDs from all the major hardware pieces that make up the computer. It then merges these numbers in a master hardware ID for the computer. If that master hardware ID changes too much, Windows requires re-activation. This is true for XP and Vista.

      My understanding (and I may be incorrect, the inner working of Product Activation is not my strongest area of knowledge) is that these device drivers, bios updates and so on, may change the hardware ID of some of the hardware in your system. Usually this doesn't cause a required re-activation, but sometimes it may.

     

    "Surely this has to be a major flaw in Vista."

     

      While, I'll admit, I've seen this more often with Vista, I have also seen this scenario with XP and it is expected behavior.

     

    "I paid good money for this product, this time I got re-activated, but if I have to call again, will I be so lucky? I don't want to be paying for a new licence every few months."

     

      As long as your use of Windows maintains compliance with the End User Licensing Agreement (EULA), there is no point at which you call in for re-activation and you would be denied.

     


    Thank you,
    Darin Smith
    WGA Forum Manager

     

     

    Monday, November 5, 2007 11:42 PM