Copy genuine, but key is expired?? RRS feed

  • Question

  • I installed Windows 7 back in January.  I've run into some problems with my backup not working and my "Folder" option no longer on Desktop menu.  I tried to contact support,but was told my key has expired???   I don't understand why.    I ran the diagnostic tool and here isthe result:

    Diagnostic Report (1.9.0019.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-TVP3Q-RFB42-VDC3G
    Windows Product Key Hash: DrsZXM8U5POTn3CgsDdGpG9v5Jg=
    Windows Product ID: 00371-154-4349305-85691
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {48B642B0-AFAE-4764-AB8C-D784F409A60B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: http=
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{48B642B0-AFAE-4764-AB8C-D784F409A60B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VDC3G</PKey><PID>00371-154-4349305-85691</PID><PIDType>5</PIDType><SID>S-1-5-21-556900182-1858389327-2151491572</SID><SYSTEM><Manufacturer>Acer                </Manufacturer><Model>Aspire E700         </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="4"/><Date>20070618000000.000000+000</Date></BIOS><HWID>795D3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text.
    Error: 0x8002801D

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 7:3:2011 07:43
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist

    Can someone help.   It would be great if anyone could answer the problem with the backup (Failed to start due to internal error, error code (0x80040154)  class not registered

    The Folder option for my desktop isn't on the menu when I right click on open space on desktop.??

    Friday, July 29, 2011 4:55 PM


All replies

  • Hello hadit,

      I have checked your Product Key and it shows as Valid and Genuine.  I don't understand what the support person meant by "key has expired".  No Retail (or OEM) product Keys ever expire.  It's possible that he meant that the 90 day free support (that comes with a Retail copy of Windows) had expired and in that case, you would need to pay to receive phone support.


      Since your Product Key is showing as Genuine and there does not appear to be any other Non-Genuine related issue with your Windows there is not much more I can do for you in this forum. I recommend that you recontact phone support and ask what they mean about the key being expired. If they meant that the Free support had expired then you can decide whether you with to pay for support or not.  As an alternative to paid support, you could posting your Backup and Folder issues in the Windows 7 Answers forum at http://social.answers.microsoft.com/Forums/en-US/category/windows7


    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Monday, August 1, 2011 8:00 PM
    • Unmarked as answer by hadit Monday, August 1, 2011 8:37 PM
    Monday, August 1, 2011 7:58 PM
  • Darin

    Are you trying to tell me I paid full price for a retail copy and all I get for support is 90 days?   

      I wasn't using phone support, I was trying to contact them through e-mail, but when I entered my product key a box came up and told me my key had expired.    I don't understand does that mean for $200 all the support I get is 90 days?

    • Edited by hadit Monday, August 1, 2011 8:43 PM edited content
    Monday, August 1, 2011 8:34 PM
  • Hello hadit,


      Yes, that is correct http://support.microsoft.com/gp/services_tab_1_nocharge/en-au this should have also been detailed in the documentation that came with your Windows.  And when I said "Phone" support, I meant "One-to-one" support (including email and chat). 

      However, as I mentioned, the Microsoft Answer Forums  http://social.answers.microsoft.com/Forums/en-US/category/windows7 are free and not only do Support Engineers work in those forums, but also very knowledgeable volunteer MVPs and Community Contributes.


    Thank you,

    Darin MS
    Tuesday, August 2, 2011 8:15 PM