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Windows 7 suddenly saying not genuine after 2 years of use RRS feed

  • Question

  • Hi there,

    In january 2009, I purchased a Hp6G1 laptop that came with Windows 7 as standard. After turning it on for the first time I successfully set up windows and 

    registered it. No after 2 problem free years I suddenly have a message in the bottom right hand corner telling me it is not a genuine copy. I have ran the

    Genuine Advanced Diagnostic tool and here are the pasted results. Any advice or help would be greatly appreciated :)

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->


    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {E48D31EC-E095-435E-95C7-CB37EBAC4347}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110622-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\MacLOUD\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E48D31EC-E095-435E-95C7-CB37EBAC4347}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3053910737-3593893386-2388810867</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20090821000000.000000+000</Date></BIOS><HWID>30BA3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1AD4C11E1B0173C</Val><Hash>4STIJV8soDCJBEVrL4S22GV2f9Y=</Hash><Pid>81602-926-6050296-68172</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.1.7600.16385


    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2372009

    Installation ID: 000401693065683533112924878885585716410663430313688761

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 3Q6C9

    License Status: Notification

    Notification Reason: 0xC004F059.

    Remaining Windows rearm count: 1

    Trusted time: 10/01/2012 23:01:40


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:10:2012 18:38

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:



    HWID Data-->

    HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEA6GHuyV4RvOx6fxL21hX2Zfh+sPbWvCIJRso=


    OEM Activation 1.0 Data-->

    N/A


    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: no, invalid SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM SLIC-MPC

      FACP HPQOEM SLIC-MPC

      HPET HPQOEM SLIC-MPC

      BOOT HPQOEM SLIC-MPC

      MCFG HPQOEM SLIC-MPC

      ASF! HPQOEM SLIC-MPC

      SLIC HPQOEM SLIC-MPC

      SSDT PmRef CpuPm


     

    Tuesday, January 10, 2012 11:18 PM

Answers

  • "qmacleod" wrote in message news:1b0eec50-94b1-4f6e-b680-23ae53475c44...

    Hi again,

    Sorry I wrote this quite late last night after work, I meant 2010. Thanks for the help, but I'm afraid the COA sticker has faded, but I do have a windows 7 sticker next to

    an intel sticker, although this probably has little authenticity value. If the COA cant help, is there an alternative to buying a new copy of windows.

    Thanks again

    The only alternatives to entering the Key from the COA sticker are
    1) using the manufacturer’s Recovery system to return the system to ex-factory state, and hope that works (it usually does – but remember that you will lose all data and installed programs in the process, so back up to external media first!)
     
    2) Purchase a new license for Windows.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, January 11, 2012 11:38 PM
    Wednesday, January 11, 2012 10:11 AM
    Moderator

All replies

  • "qmacleod" wrote in message news:298b8331-6d2a-41dc-909f-98c62a9aef95...

    Hi there,

    In january 2009, I purchased a Hp6G1 laptop that came with Windows 7 as standard. After turning it on for the first time I successfully set up windows and 

    registered it. No after 2 problem free years I suddenly have a message in the bottom right hand corner telling me it is not a genuine copy. I have ran the

    Genuine Advanced Diagnostic tool and here are the pasted results. Any advice or help would be greatly appreciated :)

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->


    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Other data-->

    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20090821000000.000000+000</Date></BIOS

     


    Licensing Data-->

    Software licensing service version: 6.1.7600.16385


    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: 3Q6C9

    License Status: Notification

    Notification Reason: 0xC004F059.

    Remaining Windows rearm count: 1

    Trusted time: 10/01/2012 23:01:40


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533


    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: no, invalid SLIC table


     

     
     
    For what version of Windows is your computer licensed according to the COA sticker?
    In Jan 2009, Windows 7 had not been released to Beta, let alone to RTM, so you cannot have purchased it then, with Win7 installed.
     
    Please check the COA sticker – does it say Windows Vista, or Windows 7?
     
    If it says Vista, then you are using a non-genuine installation of Windows 7.
     
    If it says Windows 7, use the Change Product Key link at the bottom of the System properties page, and change the Key to the one on your COA sticker – you may need to activate by phone.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 10, 2012 11:55 PM
    Moderator
  • Hi  again,

    Sorry I wrote this quite late last night after work, I meant 2010. Thanks for the help, but I'm afraid the COA sticker has faded, but I do have a windows 7 sticker next to

    an intel sticker, although this probably has little authenticity value. If the COA cant help, is there an alternative to buying a new copy of windows.

    Thanks again

    Wednesday, January 11, 2012 9:34 AM
  • "qmacleod" wrote in message news:1b0eec50-94b1-4f6e-b680-23ae53475c44...

    Hi again,

    Sorry I wrote this quite late last night after work, I meant 2010. Thanks for the help, but I'm afraid the COA sticker has faded, but I do have a windows 7 sticker next to

    an intel sticker, although this probably has little authenticity value. If the COA cant help, is there an alternative to buying a new copy of windows.

    Thanks again

    The only alternatives to entering the Key from the COA sticker are
    1) using the manufacturer’s Recovery system to return the system to ex-factory state, and hope that works (it usually does – but remember that you will lose all data and installed programs in the process, so back up to external media first!)
     
    2) Purchase a new license for Windows.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, January 11, 2012 11:38 PM
    Wednesday, January 11, 2012 10:11 AM
    Moderator
  • I'll  look  into  recovery, thanks very much for your insight.  Out  of  curiosity , do you have any idea why this would suddenly happen?
    Wednesday, January 11, 2012 10:25 AM
  • "qmacleod" wrote in message news:ee29ce98-a060-4b8d-9985-50ccc3315dd2...
    I'll look into recovery, thanks very much for your insight. Out of  curiosity , do you have any idea why this would suddenly happen?
     
    I wish I did – I could make a fortune :)
    I suspect that it’s partly the result of malware – which for me includes over-protective ‘AV Suites’ such as NIS etc.
     
    There’s a lot of data I’d like to see in the MGADiag report – but there’s no way that MS would consider including it for various reasons. Such data could make data-gathering and solution-finding for this type of fault a much simpler matter.
    One day I’ll actually get my sweaty hands on an affected machine and pull it to bits to find out what’s causing it :)
     
    Luckily, such problems are rare (when you consider the number of installations of OEM Windows), but I do appreciate how it feels when it happens to you!
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 11, 2012 10:44 AM
    Moderator
  • I  did  run  Norton  but  it  ran  out  a  year  ago  I  believe.  McAfee  is  running  at  the  moment,  and  from  what  Ive  read  Malware  may  well  have  done  it.

    After reading around I can see its a bit of a problem, just let me know if there is anything you want me to send for analysis etc, bar sending you the whole 

    laptop itself; I can see how this issue would begin to infuriate you guys!

    oh and cheers for the prompt responses, I've never used Microsoft forums before but im impressed with their haste!

    Wednesday, January 11, 2012 10:58 AM
  • "qmacleod" wrote in message news:43752188-e965-4c8f-9105-018d58e28203...

    I did run Norton but it ran out a year ago I believe. McAfee is running at the moment, and from what Ive read Malware may well have done it.

    After reading around I can see its a bit of a problem, just let me know if there is anything you want me to send for analysis etc, bar sending you the whole 

    laptop itself; I can see how this issue would begin to infuriate you guys!

    oh and cheers for the prompt responses, I've never used Microsoft forums before but im impressed with their haste!

    Ah -  the perfect storm! Norton AND McAfee in the same PC.
     
    One thing that may be worth trying....
    1) Uninstall McAfee
    2) run the Norton Removal Tool
    3) Run McAfee’s MCPR Tool
    4) check a MGADiag report – your one contained the line
    BIOS valid for OA 2.0: no, invalid SLIC table
    whereas it should read

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    If it’s OK at that point, try reinstalling McAfee and running the MGADiag again

    If it’s not OK – then you may as well continue with McAfee until your Recovery.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 11, 2012 11:08 AM
    Moderator
  • Thanks,  but  alas  this  hasnt  worked,  I'll  go  ahead  with  the  recovery  and  see  what  happens
    Wednesday, January 11, 2012 11:40 AM
  • "qmacleod" wrote in message news:f580c302-acae-4d25-8593-120eb13a8543...
    Thanks, but alas this hasnt worked, I'll go ahead with the recovery and see what happens
     
     
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 11, 2012 11:52 AM
    Moderator