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  • Question

  • ... But still experiencing "Unknown Validation Error"
    ... Ran on-line diagnostic corrected corrected problem and now passed diagnostic
    ... Still fails to validate

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-VCTGD-VTPMG-6J2K6
    Windows Product Key Hash: LUsSTggHFzntd9WksQ577wIMCI8=
    Windows Product ID: 76487-OEM-2251846-11646
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E028AA0B-D3C5-46ED-A435-76CF1110F39B}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-416-800401f3_E2AD56EA-221-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:


    Monday, September 3, 2007 4:20 PM

Answers

  • Myles,

     

    This is an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.
    I will provide you the steps to resolve this XML issue.

     

     Fix (Part 1):

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
       If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     Fix (Part 2):

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

     Please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Please let us know if the above steps resolved your issues. Have a great weekend.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

     

     

     

     

     

     

     

    Tuesday, September 4, 2007 8:03 PM