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Windows Live OneCare anti-virus issues RRS feed

  • Question

  • so far your program is a waste of money. worked fine as a 90 day trial but the moment i paid your program became hell. you can't in all good faith be offering this as a good product, how do i get my money back?

    Wednesday, December 5, 2007 9:06 PM

Answers

All replies

  • Without knowing what your problem is, I can only advise that a refund for a subscription activated online can be obtained by contacting support and canceling the subscription and a retail refund in North America can be obtained by calling 

    North American Retail Product Refund at 1-888-673-8624

     

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, December 6, 2007 2:47 AM
    Moderator
  • thanks for the advice. one care tech,s spent 6 hours but were unable to solve there software problems. thanks to you have now received full rebate and purchased elsewhere. thanks  Norbert Durant
    Saturday, December 8, 2007 8:14 PM
  • I'm sorry that they were unable to resolve the technical problem, but glad that I was able to help you get the refund. Thanks for trying OneCare and for spending the time to try and make it work for you.

    -steve

     

    Monday, December 10, 2007 6:43 PM
    Moderator