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My Genuine Windows - Vista Home Premium is telling me it's not genuine (build 6002). RRS feed

  • Question

  • Just wanted to check that my problem is the same as one I read earlier - I was going to attempt what had been recommended but then I found a few people who had different responses. Please advise.  This came after I had been under attack from various trojans and other viruses.  My laptop (Dell) has not been able to take the more recent Windows updates, so I thought I would try again after scanning my hard drive. It took the update but now says in the bottom right corner that my copy of windows isn't genuine ;-/  and since we have just moved house I am not entirely sure where my product key is?!

    Also if I have to activate by phone is there a UK number?

    Katy

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {CBC054E7-3D99-45A7-9A59-E5348AA338C7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CBC054E7-3D99-45A7-9A59-E5348AA338C7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3304024623-54280208-3682710686</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20090225000000.000000+000</Date></BIOS><HWID>DB333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>C2180F1BA23F77C</Val><Hash>Ot42bmJkvzhm2CgVe3VFOmT6MrE=</Hash><Pid>81608-958-8269377-65728</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-2057-6001.0000-1052009
    Installation ID: 018095646375453153524834159546749795127673312456589484
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEA6GGSLthV2jN0T3YOKB/y9FRtsgcMUaxWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M09   
      FACP   DELL    M09   
      HPET   DELL    M09   
      MCFG   DELL    M09   
      SLIC   DELL    M09   
      SSDT   PmRef  CpuPm

     


    Tuesday, April 12, 2011 8:22 PM

Answers

  • "mrs brinners" wrote in message news:29f86c4d-fe62-4271-a4d8-0b045c3d56d2...

    Just wanted to check that my problem is the same as one I read earlier - I was going to attempt what had been recommended but then I found a few people who had different responses. Please advise.  This came after I had been under attack from various trojans and other viruses.  My laptop (Dell) has not been able to take the more recent Windows updates, so I thought I would try again after scanning my hard drive. It took the update but now says in the bottom right corner that my copy of windows isn't genuine ;-/  and since we have just moved house I am not entirely sure where my product key is?!

    Also if I have to activate by phone is there a UK number?

    Katy

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel

    Partial Product Key: B9HD2
    License Status: Licensed

     



    Your system appears to have activated Okay - but does have some problem with validation.
    I suggest that you attempt manual validation at www.microsoft.com/genuine/validate  and see if it passes. If so, great - if not you should be offered a reason, and a link to the Diagnostics. Take that, and follow the advice there. When you get 'all green' tray validation again.
    Post back with your results, and a new MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, April 14, 2011 12:07 AM
    • Marked as answer by Darin Smith MS Tuesday, April 19, 2011 11:08 PM
    Wednesday, April 13, 2011 7:57 AM
    Moderator

All replies

  • "mrs brinners" wrote in message news:29f86c4d-fe62-4271-a4d8-0b045c3d56d2...

    Just wanted to check that my problem is the same as one I read earlier - I was going to attempt what had been recommended but then I found a few people who had different responses. Please advise.  This came after I had been under attack from various trojans and other viruses.  My laptop (Dell) has not been able to take the more recent Windows updates, so I thought I would try again after scanning my hard drive. It took the update but now says in the bottom right corner that my copy of windows isn't genuine ;-/  and since we have just moved house I am not entirely sure where my product key is?!

    Also if I have to activate by phone is there a UK number?

    Katy

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel

    Partial Product Key: B9HD2
    License Status: Licensed

     



    Your system appears to have activated Okay - but does have some problem with validation.
    I suggest that you attempt manual validation at www.microsoft.com/genuine/validate  and see if it passes. If so, great - if not you should be offered a reason, and a link to the Diagnostics. Take that, and follow the advice there. When you get 'all green' tray validation again.
    Post back with your results, and a new MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, April 14, 2011 12:07 AM
    • Marked as answer by Darin Smith MS Tuesday, April 19, 2011 11:08 PM
    Wednesday, April 13, 2011 7:57 AM
    Moderator
  • No reply from the original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, April 19, 2011 11:08 PM