locked
invasive websites RRS feed

  • Question

  • After installing onecare I started recieving several invaive and annoying websites popping up on my screen( malware, moneypalace, etc) I had very little problem with this prir to installation. How do I solve this problem? My firewall is turned on.

    Friday, January 25, 2008 3:36 PM

Answers

All replies

  • Since you are apparently infected by spyware/adware at this point and OneCare is running, please contact support for help with removal and to report what infection was allowed in - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, January 25, 2008 5:12 PM
    Moderator
  • Sir,

    I am not a rat in a maze. I go to your reccommended web addresss and it send me to another which sends me another which sends me to another. Eventually I somehow end up at onecare live. I have yet to find a live person there. Meanwhile these pop ups are getting worse. How do I get a refund, so I can find a product that works and provides true support.

    Thursday, February 7, 2008 2:37 PM
  • Jerry, as I noted in my FAQ post, I dislike the support fow immensely. It does work, however, most of the time.

    If you have a subscription that can be validated, you will be presented with the support options for your country.

    If it does not do this for you, email me at sboots@mvps.org, include "OneCare" in the email subject line, tell what country you are in, and copy this link to the message body - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2807963&SiteID=2

    I will get you directed to support.

    -steve

    Thursday, February 7, 2008 3:04 PM
    Moderator