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Workflow activity Send Email sending multiple Email RRS feed

  • Question

  •  Dear All, 

    I have created a workflow to send an email alert to the users when the case is not closed after a day it created . i have used the timeout condition to wait for one day and the email  is going fine. but instead one single mail its sending multiple mail to users. each time the users are receiving around 8 emails for one case.

    Anybody have any idea on this please help me to resolve the same, thanks.

     


    With Regards Athul MT http://www.athulmt.blogspot.in/

    Thursday, March 3, 2016 5:49 AM

All replies

  • Hello,

    Please provide a screenshot of your workflow.


    Dynamics CRM MVP
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    Thursday, March 3, 2016 7:52 AM
    Moderator
  • Hi Andrii, 

    Please find the screen shot below for the workflow 

    Workflow


    With Regards Athul MT http://www.athulmt.blogspot.in/

    Thursday, March 3, 2016 11:15 AM
  • Hello,

    Your workflow looks good and should do what you mentioned. I would suggest to uncheck "Autodelete" option and troubleshoot workflow. Do you have other workflows that handle case's creation/update/close?


    Dynamics CRM MVP
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    Thursday, March 3, 2016 11:20 AM
    Moderator
  • Hi Andrii, 

    Thanks for your reply.

    I have tried removing the Auto delete option and its only having on workflow activity ran against the case and its only showing one email alert send for the same. but one user is getting multiple mail still for all others it working fine.

    Best Regards, 

    Athul


    With Regards Athul MT http://www.athulmt.blogspot.in/

    Friday, March 11, 2016 8:38 AM
  • Hi Athul,

      could you also post a screenshot of the activities grid / subgrid / advanced find + case number column where we could see those 2+ emails associated with one of such cases?  I'm actually wondering if, somehow, more than one case gets created (hence, more than one email.. but you won't see them associated with a single case then)


    Alex Shlega, TreecatSoftware.Com

    Friday, March 11, 2016 12:40 PM
  • Hi Athul,

        If only one user is experiencing this issue and you've already verified that the CRM workflow is only firing once (and thereby sending the email only once), I would look to see if it's getting hung up somewhere in the sending process. It is possible that the email is being sent multiple times because Exchange thinks it didn't get sent (and is retrying until it thinks it's sent successfully).

    Also, can you provide an screenshot of your email configuration from the workflow? It might be helpful to understand how your workflow is creating the email to be sent.

    Thanks.

    John

    Sunday, March 13, 2016 1:16 AM