locked
Unauthorized Change was made to windows RRS feed

  • Question

  • Hi, my laptop has suddenly started displaying a popup with the 'Unauthorized change was made to windows' message. In this mode i only have access to the browser.

    I downloaded and ran Microsoft Genuine Advantage Diagnostic Tool, the output is below. It looks like the tts error timestamp changes to the time when i have last logged in.

    After running the diagnostic tool, i was unable to copy/paste the output using the affected laptop so the info below was typed by hand for this post. Any help would be appreciated.

    Validation Status    : Invalid License.
    Validateion Code    : 50
    Product Key            : *****_*****-F4GK-KG77H-B9HD2
    Product Key Hash    : iJAth4TbScMi8HdcPurlASXdEkw=
    Product ID              : 89578-OEM-7332157-00204
    Product ID Type       : 2   - OEM SLP
    Windows OS Version : 6.0.6001.2.00010300.1.0.003
    ID                          : {691D292E-8CD7-4CD9-B942-E65ABC9DCD7A}{3}
    Administrator           : Yes
    TextCab                  :0x0
    LegitcheckControl     : N/A,hr=0x80070002
    Signed By                : N/A,hr=0x80070002
    Product Name          : Windows Vista (TM) Home Premium
    Architecture & Build   : 0x00000000 6001.vistasp1_ldr.101014-0432
    tts error                   : m:20110319205605064-
    Validation Diagnostic :
    Resolution Status      : N/A

    Saturday, March 19, 2011 12:11 PM

Answers

  • Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.

     

    Becuase you have a file mismatch, it's possible that you could have either type of tamper (the  In-memory tamper doesnt produce any mismatch, but other file corruption may do).

    see if the System File Checker can help....

    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    Visit the Validation site  http://www.microsoft.com/genuine/validate  and attempt to Validate Windows - again, make a note of error messages.

    Run MGADiag again, and see if it's managed to clear the error

     NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).

       In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.

     

       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20110321083334858- This is the Tamper Time Stamp and it breaks down like this:

        (year)  (month) (day) (time in 24format) (millisecond)
    M:2011        03         21           0833              34858- -

     

    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1)    Login to Vista and select the option that launches an Internet Browser

    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3)    When asked if you want to Open or Save this file, select Open

    4)     In the left hand panel, click Reliability Monitor

    5)    Click on the “System Stability Chart” above the date 21st Mar 

    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 21st Mar "

    7)    Look for any program that shows "Application Install" in the 'Activity' column.

    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 17-20 Mar  (or around the date the issue first occurred)

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.

     

    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029

    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

    PC Safety:

    http://www.microsoft.com/protect/support/default.mspx

    http://onecare.live.com/site/en-us/center/whatsnew.htm

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 21, 2011 5:32 AM
    Moderator

All replies

  • Unfortunately there is a lot of other important information in the report that will assist us to help you.  You may receive an error message when you click on Copy on the MGA Diagnositc report but if you go to the forum and hold Ctrl key while pressing the V key the full report will paste.  If this still won't work in producing a full report you may try a system restore to a point prior to the error happening and see if that fixes your problem.

    If you can get it to paste a full report also tell us the information on the sticker on the computer such as OEM Manufacturer and the version of Windows that is listed on the COA sticker attached to this computer (it should be located on the top, side or back of a desktop or on the bottom or in the battery compartment for a laptop.)  DO NOT post the 25 character product key that is listed there.

    Others more knowledgeable than I may come on with other suggestions but please try mine first.

    Sunday, March 20, 2011 2:39 AM
  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) Once saved, run the tool. Click on the Continue button, which will produce the report. To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, March 20, 2011 9:15 AM
    Moderator
  • okay, thanks for the advice to ignore the error message. Below is the full dump.

    I see i have a file mismatch on gdi32.dll ? I have already done a system restore back one week and the issue remains. 

    Any help is appreciated.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {691D292E-8CD7-4CD9-B942-E65ABC9DCD7A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.101014-0432
    TTS Error: M:20110321083334858-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{691D292E-8CD7-4CD9-B942-E65ABC9DCD7A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2332882149-3242602571-2926088904</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>FB303507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3B61FF302CEBDD6</Val><Hash>vo3WsMiCu3sp7/pRkkGmqICzLgM=</Hash><Pid>70145-747-0704935-57795</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAC8TAAAAAAAAYWECAAQwi4qQf+RwgcfLAdArSr9MLECc5R83cvYPeMyIBTfKBEe36WCOfJBIUm/Th8AkAVERM043VdoerbdvDaCoTUWXhhgs1m231mF4QnBlEXIQcT3SEzckQ3TM/YiX27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3q1CzF0U07jqdyoAL0aULPNP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMhrwLFQF6H08HZ9Ki2f7aiZI6IIdMkYvseTvyb7hyQ2qgqE1Fl4YYLNZtt9ZheEJwOJdEFxcn9jXQUu6obfGuMNuzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6tQsxdFNO46ncqAC9GlCzzT/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zLKf1cH04WW+DcWz6dGbRNlz5zHn0B16sOwgGK+SvRRnoKhNRZeGGCzWbbfWYXhCcPg1LzrcjdNwP9OAO5NMRCXbs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjerULMXRTTuOp3KgAvRpQs80/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMzQM1rOye29rwcLbONZz8lo+iVBQTHWAIKbmCrDXFjWZ6CoTUWXhhgs1m231mF4QnD5L1nFBkTGy7fQ3DTwyqy927OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3q1CzF0U07jqdyoAL0aULPNP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMz5/2vZwyU6fDxEk4o2EfVsmEzp3CWjmRqtuRZ5jYl8igqE1Fl4YYLNZtt9ZheEJwcZaSVaaTt2L09dveHHHPCduzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6tQsxdFNO46ncqAC9GlCzzT/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zCVagPEnGrgUYSrddON4wa/roF+ACIlQEdPioR5helmcoKhNRZeGGCzWbbfWYXhCcO9zypW+o9jiIyiZyTbkLQPbs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjerULMXRTTuOp3KgAvRpQs80/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMx3t8pDe4SJ63wGm1WIOnEtam9xVJmb8pLNkFW/S72caaCoTUWXhhgs1m231mF4QnCqLoqFkg5cEa1fFmkC7scN27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3q1CzF0U07jqdyoAL0aULPNP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMEPsh8IFaBK8f8LJsY9lkkGugcPly5Y1dCbz288TBwGKgqE1Fl4YYLNZtt9ZheEJw6xxanwDNq2/nBUvmjbbTqduzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6tQsxdFNO46ncqAC9GlCzzT/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zDsnWSXAe0Aamouk1LspFCcZbUYbFyDkSHaC3YEr1dHjoKhNRZeGGCzWbbfWYXhCcBKP+fWfj3or5pPtWV01g+nbs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjerULMXRTTuOp3KgAvRpQs80/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyua4B4UBwEw7/DzcdU2L7wP+NDqcM08l5E4AR5o5h/UqCoTUWXhhgs1m231mF4QnDpPn1GhLd+k0UT+dRgPHnd27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3q1CzF0U07jqdyoAL0aULPNP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMikK13J1GFeQJLs2slTIYAP0xxx7b2MsfKnIYt+t4q7igqE1Fl4YYLNZtt9ZheEJwzZNVLgbQiyAkB4JHkCI44duzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6tQsxdFNO46ncqAC9GlCzzT/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zCInvIk4kNDCbwUmQfj5sUbX5ArT15G06HH2Mi92zxEioKhNRZeGGCzWbbfWYXhCcMnxQGu/u7YCc91UXc2Ca5/bs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjerULMXRTTuOp3KgAvRpQs80/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyqxljFJ6EnnM9h9Y7enxEwcqsGsyDlhoS7jsxvgaMP9KCoTUWXhhgs1m231mF4QnDRa/sxEPAMv1LCRnNcASTJ27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3q1CzF0U07jqdyoAL0aULPNP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMrmuAeFAcBMO/w83HVNi+8MgvMrcqFCpZ0pC0bwJ0gbqgqE1Fl4YYLNZtt9ZheEJwhyR2uAocqsa+6OpE5No7SNuzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6tQsxdFNO46ncqAC9GlCzzT/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zO2ScZA5MFiN57e1wQOE5uvUAtrD3/QGgkFwYHboeST+oKhNRZeGGCzWbbfWYXhCcHP6VLGv4t4T68sfxbREhy/bs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjerULMXRTTuOp3KgAvRpQs80/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMwzDDl624aSjqwl8eI8PMul0DfkqKo1f6ZRU0Qo3BioS6CoTUWXhhgs1m231mF4QnD6wKXTgN+Du7LGmRZQ+QJj27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3q1CzF0U07jqdyoAL0aULPNP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMka9Z6D9enMK/OATru3z2m74e7Tc8tiC/JZd/jU2u3xGgqE1Fl4YYLNZtt9ZheEJw9s/XYS/25goKmCFRDZpHvtuzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6tQsxdFNO46ncqAC9GlCzzT/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zGJa6T0y3AQiu73YsrXBZwaXHU82IdpJJGcOY+cy3netoKhNRZeGGCzWbbfWYXhCcAv7ltHCMrwLc/ik+MS5CUnbs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjerULMXRTTuOp3KgAvRpQs80/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMxiM4z2YAT/E+7ZjuyNYY0VLyBBnWPF1rCC6IIaJKe/cqCoTUWXhhgs1m231mF4QnA2SL7Kaxkk8W8qB0ehUJCZ27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3q1CzF0U07jqdyoAL0aULPNP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMfZMIQUSRAWTY7nNBr7K47WZ/p1zFvpbcn3SwjY46oLOgqE1Fl4YYLNZtt9ZheEJwx30ngqbF7rO5LAo4w2m+qduzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6tQsxdFNO46ncqAC9GlCzzT/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zM3u2uvog46VRygRndrnkCz7yT35jacu/vzEsQ+TWPSQoKhNRZeGGCzWbbfWYXhCcGQPzCO16WYxaIFik9+JaSrbs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjerULMXRTTuOp3KgAvRpQs80/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMz6cfQYwl29Wd5x3Km3WTBokD3K0eQ2kvc/8LSBi30teKCoTUWXhhgs1m231mF4QnDrHFqfAM2rb+cFS+aNttOp27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3q1CzF0U07jqdyoAL0aULPNP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMvwy3NAdNwb+8DWa6nThFw38D4PBH7uo63IDYmslZ2jKgqE1Fl4YYLNZtt9ZheEJw1UbZoI3HN1stUXOAd+Xd/9uzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6tQsxdFNO46ncqAC9GlCzzT/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zNt2fzvFlyQJZakogYI14k1bgJBhPuHsqAWl2mn06yYkoKhNRZeGGCzWbbfWYXhCcKdGZpRkoyQPQm6gzD/qZCbbs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjerULMXRTTuOp3KgAvRpQs80/0pKO7+32+70tdSCd5k7

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: QAAAAAEABgABAAIAAQACAAAABAABAAEA6GHW4KCvtsBszMCyCiVsPEaDdDEGpJT78vQt4qLxd+Xky8bKrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08    
      FACP            DELL          M08    
      HPET            DELL          M08    
      BOOT            DELL          M08    
      MCFG            DELL          M08    
      SLIC            DELL          M08    
      OSFR            DELL          M08    
      SSDT            PmRef        CpuPm


    Sunday, March 20, 2011 10:15 PM
  • Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.

     

    Becuase you have a file mismatch, it's possible that you could have either type of tamper (the  In-memory tamper doesnt produce any mismatch, but other file corruption may do).

    see if the System File Checker can help....

    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    Visit the Validation site  http://www.microsoft.com/genuine/validate  and attempt to Validate Windows - again, make a note of error messages.

    Run MGADiag again, and see if it's managed to clear the error

     NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).

       In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.

     

       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20110321083334858- This is the Tamper Time Stamp and it breaks down like this:

        (year)  (month) (day) (time in 24format) (millisecond)
    M:2011        03         21           0833              34858- -

     

    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1)    Login to Vista and select the option that launches an Internet Browser

    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3)    When asked if you want to Open or Save this file, select Open

    4)     In the left hand panel, click Reliability Monitor

    5)    Click on the “System Stability Chart” above the date 21st Mar 

    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 21st Mar "

    7)    Look for any program that shows "Application Install" in the 'Activity' column.

    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 17-20 Mar  (or around the date the issue first occurred)

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.

     

    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029

    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

    PC Safety:

    http://www.microsoft.com/protect/support/default.mspx

    http://onecare.live.com/site/en-us/center/whatsnew.htm

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 21, 2011 5:32 AM
    Moderator