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Verify a Windows 7 key RRS feed

  • Question

  • My gf bought a Windows 7 upgrade disk from school, 64bit, and needs to exchange it for a 32bit.  The school won't take it back since the key is on the outside of the package, even though she didn't use the key.  Is there a way to call MS and verify that a key hasn't been used so they'll exchange the disk?  Thanks.
    Wednesday, November 10, 2010 12:40 AM

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    My gf bought a Windows 7 upgrade disk from school, 64bit, and needs to exchange it for a 32bit.  The school won't take it back since the key is on the outside of the package, even though she didn't use the key.  Is there a way to call MS and verify that a key hasn't been used so they'll exchange the disk?  Thanks.

    No.  MS does have a product return policy that differs in various countries.  Read this very carefully to see if you qualify: http:/ /www.microsoft.com/mscorp/productrefund/refund.mspx
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    Wednesday, November 10, 2010 4:14 AM
  • The key will work with 32 bit or 64 bit media. If you have access to a 32 bit disk the key will install and activate on the 32 bit install.

    To order media view the following link

    http://support.microsoft.com/kb/326246

    • Marked as answer by Darin Smith MS Wednesday, November 10, 2010 7:27 PM
    Wednesday, November 10, 2010 4:16 AM