trojan found this morning - JS/aseljo.k RRS feed

  • Question

  • can't find anything about this trojan that OneCare found and cleaned this morning. 

    Threat Name:Trojan:JS/Aseljo.K

    anybody got any news on this?

    Friday, July 11, 2008 11:04 PM


All replies

  • No news. I've been scanning with everything possible and looking for a solution since the same thing happened to me this morning. This must be very new because apparently there isn't a solution yet and I've been unable to find it to delete it.

    Saturday, July 12, 2008 3:15 AM
  • If you are using One Care and your computer is infected with malware please contact support for help with removal. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Saturday, July 12, 2008 1:21 PM
  • I found a solution - or at least OneCare no longer is reporting the trojan on my system. I downloaded and used the Trojan Remover at simplysup.com and everything seems to be in working order now.

    Sunday, July 13, 2008 5:25 PM

    One care just found it on my laptop.  I was trying to find information on it as well, and the only thing that came up was your post.



    I'm going to go to Kapersky and see if they have anything on it.

    Tuesday, July 15, 2008 9:41 PM
  • If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.



    Wednesday, July 16, 2008 2:43 PM
  • I also have this virus and tried to call the number given, but this is what happens:

    1.  You get to talk to listen to a recorded message for about 1 minute which has nothing to do with your problem.

    2.  You get to give someone in the US all you personal information.

    3.  You get forwarded to someone in India who verifies the same information then asks you repeatedly the same questions about your One Care Subscription.

    4.  The person in India finally tells you that you have to talk to someone from the One Care department (really??)

    5.  They forward you to that department which is an unserviceable number and then you get hung up on. 


    Tuesday, July 29, 2008 4:15 PM
  • I've never had the need to call that number for help with virus and spyware infections, so I'm sorry to hear about the runaround you encountered. I suspect that you were transferred to OneCare support since you are a OneCare user - so, the support for infections missed by OneCare is provided by that team. However, being transferred and dropped is very unfortunate. I recommend following first link for how to reach OneCare support and try again.



    Tuesday, July 29, 2008 4:45 PM