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Not Genuine (all of the sudden) RRS feed

  • Question

  • I've never had any "genuine" issues until the other day - here's the output of the diagnostic tool.  any advice?  Thanks in advance, Steve

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-R868J-PR648-B3968
    Windows Product Key Hash: dj6JmixJeQvMePpDnHBg5bmvSZU=
    Windows Product ID: 00371-863-9610561-85770
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BBE4CD52-07A4-403A-8DAE-1F3E39EF84B0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBE4CD52-07A4-403A-8DAE-1F3E39EF84B0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B3968</PKey><PID>00371-863-9610561-85770</PID><PIDType>5</PIDType><SID>S-1-5-21-3331363777-3719768496-1264102990</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI Premium ACPI BIOS Revision 1303</Version><SMBIOSVersion major="2" minor="3"/><Date>20060810000000.000000+000</Date></BIOS><HWID>04230400018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium,Embedded
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 4a8149bb-7d61-49f4-8822-82c7bf88d64b
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00170-972-900102-00-1033-7600.0000-1212010
    Installation ID: 018430087196677663992782936066317972576293782821020555
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: J64XX
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/2/2010 12:40:02 PM


    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-863-961056-01-1033-7600.0000-1142010
    Installation ID: 017932762332555951157431973866264694226272762493553464
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: B3968
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 5/2/2010 12:40:08 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:1:2011 00:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAAABgABAAEAAQADAAAAAwABAAEAeqiK9gCHPo5+COrUdOrek6DWNPewdZKKQn22DlAhFmzcVtoi

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        AWRDACPI
      FACP            Nvidia        AWRDACPI
      MCFG            Nvidia        AWRDACPI



    Sunday, May 8, 2011 1:00 PM

Answers

  • First off,  CableCard Tuner (such as ones similar to the Ceton card in this customer's computer) used to only be allowed in Pre-built computers from Large Manufacturers that had been certified by CableLabs (a research and development consortium of the Cable TV industry).

    They used a Bios Flag system (similar to the OEM Windows Bios Flag used to allow self-activation PC built by Large Manufacturers) so that Cable Card Tuners would only work in PCs that had the Bios Flag. Microsoft (I think) also required that the tuner be activated using a Product Key.


    Recently CableLabs relaxed their restrictions and allowed CableCard Tuners to be installed on non-certified PC (such a home built PCs and such). In addition, Microsoft also released the CableCard firmware update for Windows 7 from CableLabs. 

    Now I'm not completely certain, but I believe this update for Windows 7 is the reason we see the line in the Diagnostic Report "Name: Windows(R) 7, OCUR add-on for... "  that should NOT be the cause of the Non-Genuine issue the customer is seeing. And Ceton is correct that they are not the cause of the issue either.

     

     

    As to the Non-Genuine issue, I have check the Product Key and it is showing as having been purchased through the Microsoft Store (either Online or through one of the Retail Stores) and that the key has been Blocked due to it being "Returned".


    If it was purchased through the Online Microsoft Store, it was a digital purchase and there isn't any real way to Return that type of software, so a reason of "Return" could mean something along the lines of either a) the customer requested their money back or b) there was some sort of problem with the payment method (Credit Card was denied or there was a Charge Back...so on) or some other situation that I haven't thought of.

    If it was through one of the Retail stores, the only situation I can see a "Return" is if the customer actually physically returned the software.

    Whatever the specific situation, the best way to find out the exact reason for the Block and to resolve the issue would be to work with the specific Microsoft Store or contact the Microsoft Store online support at http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Site_Contact_Us

     

    Hope that helps,



    Darin MS
    Tuesday, May 10, 2011 12:34 AM

All replies

  • "steve909" wrote in message news:2a3ea6cc-d6c8-4991-9cd4-0d5ade3cc89e...

    I've never had any "genuine" issues until the other day - here's the output of the diagnostic tool.  any advice?  Thanks in advance, Steve

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-R868J-PR648-B3968
    Windows Product Key Hash: dj6JmixJeQvMePpDnHBg5bmvSZU=
    Windows Product ID: 00371-863-9610561-85770
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Your Product Key has been Blocked for some reason  - I'm trying to think of possible scenarios.....
     
    1) Your machine is one that was built before the release of Win 7 - you purchased a (potentially counterfeit) upgrade to Win 7
     
    2) I have *never* yet seen the following lines in a MGADiag report.....
    Name: Windows(R) 7, OCUR add-on for Ultimate,HomePremium,Enterprise,Professional,ServerHomePremium,Embedded
    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    .... which makes me think that this is the source of the problem.
     
    Can you give some kind of history to the system, and the Key, as you know it?

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 8, 2011 6:02 PM
    Moderator
  • OCUR add-on is apparently a type of retail product key.  A third party article mentions it at

    http://keznews.com/2960_Vista_License_and_Product_Key_Terminology_Part_1

    The article is about Vista keys and OCUR add-on is part of group 142:

    Group ID 142:

    Ultimate (Retail)
    Business (Retail)
    Business N (Retail)
    Home Basic (Retail)
    Home Basic N (Retail)
    Home Premium (Retail)
    ALL Volume SKUs (Volume CSVLK)
    ALL Volume SKUs (Volume MAK)
    Business N (Volume GVLK)
    Business (Volume GVLK)
    Enterprise (Volume GVLK)
    Enterprise (Retail)
    OCUR add-on (Retail)
    CODEC add-on (Retail)

    OCUR is a cablecard tuner description (Open Cable Uni-directional Receiver) which requires a "DCT add-on license".  The user may have an upgraded BIOS to support being Digital Cable Ready.  If so, the BIOS upgrade might have affected the SLIC table.  That would be an issue except that the user has a Type 5 license and not OEM.  Or the BIOS may have shipped cable ready and this has nothing to do with his present problem.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, May 8, 2011 10:43 PM
    Answerer
  • thanks for the replies.  yeah the card you are referring to is this:

    http://www.cetoncorp.com/products.php

    it's a card that has a slot to insert a cable card and allows me to record 4 streams at once (in HD).  I built the PC myself and bought windows 7 directly from microsoft's website (downloaded from them). 

    i've had this card working for about 1 year and only just started receiving this problem (a week or two ago). 

    if it's being blocked - does that mean a call to microsoft could correct this?

    thanks,
    steve

    Monday, May 9, 2011 2:10 AM
  • You can certainly call Microsoft Support Services if you want.  Let's see what Noel suggests next.  I would first check the motherboard manufacturer's site for a BIOS upgrade.  Only upgrade the BIOS if your specific issue is addressed.  Willy-nilly BIOS upgrades are risky.  Also, check the cetoncorp website for upgrades.  The last one was in March and may have dealt with SP1.  http://www.cetoncorp.com/products.php
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, May 9, 2011 2:22 AM
    Answerer
  • "Cbarnhorst" wrote in message news:da4e6795-03f1-44e6-8207-7306d02d6e66...
    You can certainly call Microsoft Support Services if you want.  Let's see what Noel suggests next.  I would first check the motherboard manufacturer's site for a BIOS upgrade.  Only upgrade the BIOS if your specific issue is addressed.  Willy-nilly BIOS upgrades are risky.  Also, check the cetoncorp website for upgrades.  The last one was in March and may have dealt with SP1.  http://www.cetoncorp.com/products.php
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    I have no idea - certainly  call to MS is in order.
     
    Darin may be able to shed some light on it when he gets in to the office later.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 9, 2011 7:23 AM
    Moderator
  • thanks.  fyi i contacted ceton and pointed them to this thread.  fwiw, they don't believe it's related to their card.
    Monday, May 9, 2011 2:55 PM
  • First off,  CableCard Tuner (such as ones similar to the Ceton card in this customer's computer) used to only be allowed in Pre-built computers from Large Manufacturers that had been certified by CableLabs (a research and development consortium of the Cable TV industry).

    They used a Bios Flag system (similar to the OEM Windows Bios Flag used to allow self-activation PC built by Large Manufacturers) so that Cable Card Tuners would only work in PCs that had the Bios Flag. Microsoft (I think) also required that the tuner be activated using a Product Key.


    Recently CableLabs relaxed their restrictions and allowed CableCard Tuners to be installed on non-certified PC (such a home built PCs and such). In addition, Microsoft also released the CableCard firmware update for Windows 7 from CableLabs. 

    Now I'm not completely certain, but I believe this update for Windows 7 is the reason we see the line in the Diagnostic Report "Name: Windows(R) 7, OCUR add-on for... "  that should NOT be the cause of the Non-Genuine issue the customer is seeing. And Ceton is correct that they are not the cause of the issue either.

     

     

    As to the Non-Genuine issue, I have check the Product Key and it is showing as having been purchased through the Microsoft Store (either Online or through one of the Retail Stores) and that the key has been Blocked due to it being "Returned".


    If it was purchased through the Online Microsoft Store, it was a digital purchase and there isn't any real way to Return that type of software, so a reason of "Return" could mean something along the lines of either a) the customer requested their money back or b) there was some sort of problem with the payment method (Credit Card was denied or there was a Charge Back...so on) or some other situation that I haven't thought of.

    If it was through one of the Retail stores, the only situation I can see a "Return" is if the customer actually physically returned the software.

    Whatever the specific situation, the best way to find out the exact reason for the Block and to resolve the issue would be to work with the specific Microsoft Store or contact the Microsoft Store online support at http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Site_Contact_Us

     

    Hope that helps,



    Darin MS
    Tuesday, May 10, 2011 12:34 AM
  • thanks for your reply.  i certainly did not return the software.  that being said - i have a faint recollection that I had some issues when i first downloaded the software.  but that was over a year ago and the system has been working fine since (up until very recently).  but regardless - I hear you - I will contact the microsoft store. 

    thanks,
    steve

    Tuesday, May 10, 2011 12:19 PM