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i cannot dowanload explorer7 and (KB898461) RRS feed

  • Question

  •  

    hey everybody i have this problem since I recoverd my laptop i cannot dowanload explorer7 and Update for Windows XP (KB898461)

    anyone can help me i check my windows and its oky 

     

    Validation Complete!

    Thank you for validating your copy of Microsoft Windows.

    Thank you for using the Windows Genuine Advantage program. You may now access resources for genuine Windows users.

     
     

     

    Wednesday, September 26, 2007 7:59 PM

Answers

  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-Q7CPC-3G6Q9-DBJMM
    Windows Product Key Hash: XcIbT6vZFvEWGLdpO2f3Y1EAEYM=
    Windows Product ID: 55274-640-5711725-23200
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {853FC0C6-DF02-49ED-9CE7-EF44EA0A24D3}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-438-80041014_025D1FF3-262-80041014_025D1FF3-170-80041014_025D1FF3-171-1_025D1FF3-179-2
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{853FC0C6-DF02-49ED-9CE7-EF44EA0A24D3}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DBJMM</PKey><PID>55274-640-5711725-23200</PID><PIDType>1</PIDType><SID>S-1-5-21-1409082233-1957994488-854245398</SID><SYSTEM/><BIOS/><HWID>D14B3907018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

     

     

     

     

     

    1.window xp home.

    2.Oem software.

    5. i cant not download expolore 7 or use media player because i need to validate the product key

     

    Friday, September 28, 2007 6:03 AM
  • Nicole22e33,

     

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 11), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

     

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

     

    The information you supplied about your CoA tells us that the computer originally came from its assembler/maker with a systembuilder/OEM license for XP Home Edition.  This license would have included a genuine Microsoft hologrammed CDROM for XP Home Edition.  If you still have this CDROM, you should use it to do a clean installation of XP Home onto your computer, which will result in a Genuine installation that will validate just fine and allow you to enjoy the benefis of Being Genuine!

     

    If you no longer have the XP CD, please go back to the place you purchased the computer.  They can participate in a free CD replacement program that Microsoft has to support customers who have lost their CDs.  If the seller is no longer in business, you can use the following link to order a replacement CD:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

     

    Note that a clean installation of XP Home will destroy all user data on the hard disk, so be sure to back up and offload anything you don't want to lose before you do the clean installation.  This is a good link for learning how to do a clean installation of XP:  http://www.michaelstevenstech.com/cleanxpinstall.html

     

    Good Luck!

     

    Friday, September 28, 2007 3:56 PM
  • Hello Nicole,

     

    Thank you for posting your diagnostic information.  Dan was spot on. I would like to piggy back on his information.  We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Pro and Office product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro and Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum manager

     

     

    Friday, September 28, 2007 4:19 PM

All replies

  • Ali,

     

         Thank you for posting in the Windows Genuine Forum. Are you receiving any error codes and/or statements whatsoever indicating a failed validation? The genuine site will provide you with valuable information explaining the WGA program @ http://www.microsoft.com/genuine . Another site for helping customers is: http://www.microsoft.com/resources/howtotell/  The link provides information for identifying how to tell if Windows software is genuine vs. non-genuine. First I need for you to run the MGA diagnostic test. The test results coupled with any previous error codes and/or validation statements will allow us to analyze your particular problem so we may provide a resolution or other guidance. Please follow the steps below for running the MGA Diagnostic test then please post your results back in this thread:  

     

         Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the

    Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you 

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

     

    Friday, September 28, 2007 1:13 AM
  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-Q7CPC-3G6Q9-DBJMM
    Windows Product Key Hash: XcIbT6vZFvEWGLdpO2f3Y1EAEYM=
    Windows Product ID: 55274-640-5711725-23200
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {853FC0C6-DF02-49ED-9CE7-EF44EA0A24D3}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-438-80041014_025D1FF3-262-80041014_025D1FF3-170-80041014_025D1FF3-171-1_025D1FF3-179-2
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{853FC0C6-DF02-49ED-9CE7-EF44EA0A24D3}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DBJMM</PKey><PID>55274-640-5711725-23200</PID><PIDType>1</PIDType><SID>S-1-5-21-1409082233-1957994488-854245398</SID><SYSTEM/><BIOS/><HWID>D14B3907018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

     

     

     

     

     

    1.window xp home.

    2.Oem software.

    5. i cant not download expolore 7 or use media player because i need to validate the product key

     

    Friday, September 28, 2007 6:03 AM
  • Nicole22e33,

     

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 11), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

     

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

     

    The information you supplied about your CoA tells us that the computer originally came from its assembler/maker with a systembuilder/OEM license for XP Home Edition.  This license would have included a genuine Microsoft hologrammed CDROM for XP Home Edition.  If you still have this CDROM, you should use it to do a clean installation of XP Home onto your computer, which will result in a Genuine installation that will validate just fine and allow you to enjoy the benefis of Being Genuine!

     

    If you no longer have the XP CD, please go back to the place you purchased the computer.  They can participate in a free CD replacement program that Microsoft has to support customers who have lost their CDs.  If the seller is no longer in business, you can use the following link to order a replacement CD:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

     

    Note that a clean installation of XP Home will destroy all user data on the hard disk, so be sure to back up and offload anything you don't want to lose before you do the clean installation.  This is a good link for learning how to do a clean installation of XP:  http://www.michaelstevenstech.com/cleanxpinstall.html

     

    Good Luck!

     

    Friday, September 28, 2007 3:56 PM
  • Hello Nicole,

     

    Thank you for posting your diagnostic information.  Dan was spot on. I would like to piggy back on his information.  We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Pro and Office product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro and Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum manager

     

     

    Friday, September 28, 2007 4:19 PM