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Doing everything asked to revalidate windows XP. no response from computer or Microsoft support RRS feed

  • Question

  • Hello

     

    My Windows wants to be reactivated. Windows XP Professional

    Barcode E85-02671

     

    It won’t reactivate.

     

    I looked for help on Windows site went to

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1358027&SiteID=25

     

    Darin Smith, WGA forum manager suggested

    From your description, it appears you need to Activate you Windows. By default, if your Window is not activated, then it can't Validate as Genuine. I suggest using the "Activate by Phone" method.

    How to activate Windows XP by phone
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka system Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 

     

    I have included a screen shot. I don't know if you can see it. There is no 'Activate Windows' to click.

     

    If this does not correct your problem, download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy , then paste the report into a response message in this thread.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.

    1.  Windows XP Pro

    2.  Not OEM anywhere

    3.  No computer manufacturers name. I bought it at a shop.

    4. 

     

    The report is below

     

      

    Diagnostic Report (1.7.0012.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Not Activated

    Detailed Status: N/A

    Windows Product Key: *****-*****-PVJRK-33GQ3-9V9TX

    Windows Product Key Hash: P1HPeR4E8ZtBZAXubI2ly5U6b3Y=

    Windows Product ID: 76488-020-2632877-22220

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: bd89b5ba-0c64-4211-900f-34f82ae72033

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.723.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 1

    File Exists: Yes

    Version: 1.5.540.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics:

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Allowed

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: c:\windows\system32\winlogon.exe

    File Mismatch: c:\windows\system32\licdll.dll

    File Mismatch: c:\windows\system32\dpcdll.dll

    File Mismatch: c:\windows\system32\ntdll.dll

    File Mismatch: c:\windows\system32\kernel32.dll

    File Mismatch: c:\windows\system32\crypt32.dll

    File Mismatch: c:\windows\system32\advapi32.dll

    File Mismatch: c:\windows\system32\setupapi.dll

    File Mismatch: c:\windows\system32\pidgen.dll

    File Mismatch: c:\windows\system32\oembios.bin

    File Mismatch: c:\windows\system32\oembios.dat

    File Mismatch: c:\windows\system32\oembios.sig

    File Mismatch: c:\windows\system32\syssetup.dll

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>bd89b5ba-0c64-4211-900f-34f82ae72033</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-9V9TX</PKey><PID>76488-020-2632877-22220</PID><PIDType>5</PIDType><SID>S-1-5-21-343818398-1035525444-1801674531</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0901    </Version><SMBIOSVersion major="2" minor="3"/><Date>20051215000000.000000+000</Date></BIOS><HWID>8CAE38570184EE6C</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Korea Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57175</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55882</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55595</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55767</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    By the way, I have already reported this problem to Microsoft support and they promised a reply within 1 business day.

    Support request Number - SRZ070315000736.

     

    I still haven’t got a reply.

    Saturday, March 17, 2007 7:53 AM

Answers

  • Colinbro,

    It's a little difficult to follow, but am I right in assuming that you are trying to activate your installation of XP, and that when you go to the Start Menu and navigate to All Programs>Accessories>System Tools, there is no "Activate Windows" menu choice?

    If so, click Start>Run, then type oobe\msoobe.exe /a and click OK.  Occasionally the menu entry for Activation is lost, but the preceeding command in green is the actual command run by the menu shortcut.

    Please post back with results!

    Sunday, March 18, 2007 7:48 PM

All replies

  • Colinbro,

    It's a little difficult to follow, but am I right in assuming that you are trying to activate your installation of XP, and that when you go to the Start Menu and navigate to All Programs>Accessories>System Tools, there is no "Activate Windows" menu choice?

    If so, click Start>Run, then type oobe\msoobe.exe /a and click OK.  Occasionally the menu entry for Activation is lost, but the preceeding command in green is the actual command run by the menu shortcut.

    Please post back with results!

    Sunday, March 18, 2007 7:48 PM
  • Dan

    You are correct in assuming that there was no "Activate Windows" menu choice.

    I didn't try your advice because, while waiting for assistance, of course my computer stopped working.

    Then I decided to lie and say that I was in Australia, when really I was in Korea.

    Then I rang the Australian number from Korea and, of course got through to India.

    The guy in India said their computer or database was undergoing maintenance and for me to call back in ten minutes. Patiently I told him that I was calling Australia from Korea and that it was a little inconvenient. He gave me an 0080 number to call back. I carefully reiterated my position and purposefully asked him if I would get through to him using this 0080 number from Korea. He said yes.

    I rang back in ten minutes.

    Of course I couldn't get through using that number.

    So I rang the Australian number again, from Korea, and got through to India, and got an activation code.

    Now my computer works.

    By the way a Microsoft professional still has not answered my support request which I sent by email and got assured that "A Microsoft professional will respond to you in e-mail within 1 business day."

    Thank you for your assistance in this instance. I have copied your mail in case there is a repeat.

    Monday, March 19, 2007 11:55 AM