Freezes during initial scan of system RRS feed

  • Question

  • Downloaded the installer, ran it and it downloaded, installed and ran--or tried to run--an initial scan of the system (a Windows XP Pro SP3 HP with 2GB of RAM and no egregious problems--a test bench system), then froze less than a minute into running.  Uninstalled, rebooted and repeated the process with the same results.  When it freezes it will not close nor cancel, the window cannot be moved and it requires Task Manager to end the process in order to close the two processes and application.

    Has anyone else had a similar experience?  Did you find a work-around or solution to the problem?

    After being pleasantly surprised by the smooth workings (once installed) of Security Essentials, the bloom is off the rose once again.

    Saturday, April 17, 2010 11:12 PM

All replies

  • Hello.

    Thanks for your interest in Microsoft Fix it Center (beta).

    I'd like to gather some background information to enable further support for your problem.

    By "inital scan", which troubleshooter on the Fix it Center application did you run?




    Daniel Chow

    Sr. Software Development Engineer

    Product Quality & Online

    Microsoft Corporation


    This message is provided "AS IS" with no warranties, and confers no rights.

    Saturday, April 24, 2010 5:20 AM