Answered by:
Windows 7 showing a not genuine after being activated and running with no problems for almost a year

Question
-
I ran the diagnostic and this is the result. Any help is greatly appreciated. I have anoher PC that is now also howing the same notification.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0x80070003
Windows Product Key: *****-*****-7HFM3-WH222-4PDFM
Windows Product Key Hash: 5tsQfbqh8ufWbe1BekHKK29BT+8=
Windows Product ID: 00359-032-4604106-85887
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {DF47D5B1-C8B9-40DA-A1D2-529A83968EE7}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DF47D5B1-C8B9-40DA-A1D2-529A83968EE7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4PDFM</PKey><PID>00359-032-4604106-85887</PID><PIDType>5</PIDType><SID>S-1-5-21-1592493426-3395054852-3150359542</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NC827AA-ABA a6827c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.37 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090223000000.000000+000</Date></BIOS><HWID>E4BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>CB7F980BF7EDB0</Val><Hash>l/cexOL2ko6llZuXsw2ee0Ky9Qs=</Hash><Pid>89451-OEM-6672833-21501</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.
Error: 0x80070003
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: PASS
Event Time Stamp: 2:28:2010 05:01
WAT Activex: Registered
WAT Admin Service: Not Registered - 0x80070003
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAonaS37z87qbmTOJsCMpJjKz+Rso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Thursday, January 6, 2011 11:11 PM
Answers
-
"BJMOST" wrote in message news:2a9e99ca-6782-44a5-9306-5e0dc56f6f7a...
I ran the diagnostic and this is the result. Any help is greatly appreciated. I have anoher PC that is now also howing the same notification.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0x80070003
Windows Product Key: *****-*****-7HFM3-WH222-4PDFM
Windows Product Key Hash: 5tsQfbqh8ufWbe1BekHKK29BT+8=
Windows Product ID: 00359-032-4604106-85887
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.
Error: 0x80070003
That error is a 'path not found' one - which isn't terribly helpful, as it doesn't tell us which path to which file!You could try using System Restore to go back to a time when the system was OK - but it may or may not work.What may have happened is that the Licensing Store has become corrupted - and is looking in the wrong place.I would try rebuilding the Licensing Store first, -
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Run MGADiag again, and post the report
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, January 7, 2011 10:52 PM
- Unmarked as answer by Darin Smith MS Friday, January 7, 2011 11:01 PM
- Marked as answer by Darin Smith MS Friday, January 7, 2011 11:15 PM
Friday, January 7, 2011 10:08 AMModerator
All replies
-
Did you get your licence key from MSDN by any chance as my machine has just done exeactly the same...
- Edited by max6674 Friday, January 7, 2011 2:49 AM spelling
Friday, January 7, 2011 2:34 AM -
"BJMOST" wrote in message news:2a9e99ca-6782-44a5-9306-5e0dc56f6f7a...
I ran the diagnostic and this is the result. Any help is greatly appreciated. I have anoher PC that is now also howing the same notification.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0x80070003
Windows Product Key: *****-*****-7HFM3-WH222-4PDFM
Windows Product Key Hash: 5tsQfbqh8ufWbe1BekHKK29BT+8=
Windows Product ID: 00359-032-4604106-85887
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.
Error: 0x80070003
That error is a 'path not found' one - which isn't terribly helpful, as it doesn't tell us which path to which file!You could try using System Restore to go back to a time when the system was OK - but it may or may not work.What may have happened is that the Licensing Store has become corrupted - and is looking in the wrong place.I would try rebuilding the Licensing Store first, -
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Run MGADiag again, and post the report
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, January 7, 2011 10:52 PM
- Unmarked as answer by Darin Smith MS Friday, January 7, 2011 11:01 PM
- Marked as answer by Darin Smith MS Friday, January 7, 2011 11:15 PM
Friday, January 7, 2011 10:08 AMModerator -
Ihave just followed these steps and used the same MSDN key and its now working fine.. thank you so much ;-)Friday, January 7, 2011 6:30 PM
-
"max6674" wrote in message news:71f48d75-03ec-46c1-b0db-2aec4839fce1...Ihave just followed these steps and used the same MSDN key and its now working fine.. thank you so much ;-)
MSDN key? - PLEASE1) START A NEW THREAD2) Post an MGADiag report of your system3) tell us whether you are a member of MSDN, TechNet or BizSpark4) tell us (if you're not a member of the above subscription services) where you purchased the software from, and in what packaging it arrived.Then we might get on the same page - and you might not be out a hundred dollars or so!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, January 7, 2011 6:40 PMModerator -
If you took the time to read up I asked if the user had got his key from MSDN as I was having the same issues..
There is no need to start a new thread as its is related and RESOLVED!
Member of MSDN and Technet..
- Edited by max6674 Friday, January 7, 2011 7:22 PM
Friday, January 7, 2011 7:18 PM -
"max6674" wrote in message news:8d64f6f5-4be7-4cf7-9760-e0977fe486c3...
If you took the time to read up I asked if the user had got his key from MSDN as I was having the same issues..
There is no need to start a new thread as its is related and RESOLVED!
Member of MSDN and Technet..
Ah - but the OP is almost certainly NOT a member of TechNet or MSDN - and your original post in that case wasa) in the wrong thread - ALL posters here are asked to start new threads, even if their issue is apparently identical to the OP'sb) misleading, in that it seemed to suggest a reason for his problem - one that was very far wrongc) certainly confusing, probably to both the OP and myself ( the follow-up certainly confused me!)
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, January 7, 2011 7:47 PMModerator -
See not all clever people are 'clever'.
I asked is the poster if they where using a key which they may have got from MSDN. If they had then we where looking at a possible key issues from MSDN, which would have narrowed the problem down... Not everything can be fixed with 'log files' etc.. sometimes the simplest of questioning is the most useful..
Good day
Friday, January 7, 2011 8:03 PM -
"max6674" wrote in message news:cd53e969-ed6b-4b25-83ba-26b8baa0faab...
See not all clever people are 'clever'.
I asked is the poster if they where using a key which they may have got from MSDN. If they had then we where looking at a possible key issues from MSDN, which would have narrowed the problem down... Not everything can be fixed with 'log files' etc.. sometimes the simplest of questioning is the most useful..
Good day
MSDN Keys in these forums do NOT have a good reputation - they are used by scammers and pirates to con people out of their hard-earned cash, and then get blocked at some point down the line, after MS discovers the abuseIf you'd searched for MSDN in this forum, you'd have seen thatIf you'd read the forum Announcements,you'd not (hopefully) have posted where you did, as one specifically asks people to start NEW thread for their own problems.If you'd read the stickies, a number apply in your case - although not usefully so, I admitto mention one - 'Blocked Keys'Did you bother running the MGADiag report before trying my 'fix'? was it identical to the OP's?... or did you just charge in and blindly follow a fix that may well not have done anything for your problem, and may have confused the issue when you eventually realised it?
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, January 7, 2011 9:07 PMModerator -
No I purchased Win 7 to replace Vista on my wife's PC. Did a clean upgrade and never had a problem til this week. Now not only does it call Win not genuine several weird things are beginning to happen.Friday, January 7, 2011 10:25 PM
-
Noel - Thanks it worked. Here's the rpt.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-7HFM3-WH222-4PDFM
Windows Product Key Hash: 5tsQfbqh8ufWbe1BekHKK29BT+8=
Windows Product ID: 00359-032-4604106-85887
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {DF47D5B1-C8B9-40DA-A1D2-529A83968EE7}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DF47D5B1-C8B9-40DA-A1D2-529A83968EE7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4PDFM</PKey><PID>00359-032-4604106-85887</PID><PIDType>5</PIDType><SID>S-1-5-21-1592493426-3395054852-3150359542</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NC827AA-ABA a6827c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.37 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090223000000.000000+000</Date></BIOS><HWID>E4BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>CB7F980BF7EDB0</Val><Hash>l/cexOL2ko6llZuXsw2ee0Ky9Qs=</Hash><Pid>89451-OEM-6672833-21501</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-032-460410-01-1033-7600.0000-0072011
Installation ID: 015861879105623251141394730626091560938575403616369415
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4PDFM
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/7/2011 5:56:17 PM
Windows Activation Technologies-->
HrOffline: 0x0004FE01
HrOnline: 0x00000000
HealthStatus: PASS
Event Time Stamp: 1:7:2011 05:01
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAonaS37z87qbmTOJsCMpJjKz+Rso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Friday, January 7, 2011 11:00 PM