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Windows 7 showing a not genuine after being activated and running with no problems for almost a year RRS feed

  • Question

  • I ran the diagnostic and this is the result. Any help is greatly appreciated.  I have anoher PC that is now also howing the same notification.

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: N/A, hr = 0x80070003

    Windows Product Key: *****-*****-7HFM3-WH222-4PDFM

    Windows Product Key Hash: 5tsQfbqh8ufWbe1BekHKK29BT+8=

    Windows Product ID: 00359-032-4604106-85887

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {DF47D5B1-C8B9-40DA-A1D2-529A83968EE7}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{DF47D5B1-C8B9-40DA-A1D2-529A83968EE7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4PDFM</PKey><PID>00359-032-4604106-85887</PID><PIDType>5</PIDType><SID>S-1-5-21-1592493426-3395054852-3150359542</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NC827AA-ABA a6827c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.37   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090223000000.000000+000</Date></BIOS><HWID>E4BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>CB7F980BF7EDB0</Val><Hash>l/cexOL2ko6llZuXsw2ee0Ky9Qs=</Hash><Pid>89451-OEM-6672833-21501</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.

    Error: 0x80070003

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: PASS

    Event Time Stamp: 2:28:2010 05:01

    WAT Activex: Registered

    WAT Admin Service: Not Registered - 0x80070003

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAonaS37z87qbmTOJsCMpJjKz+Rso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             SLIC-CPC

      FACP                                   HPQOEM                             SLIC-CPC

      HPET                                    HPQOEM                             SLIC-CPC

      MCFG                                 HPQOEM                             SLIC-CPC

      OEMB                                 HPQOEM                             SLIC-CPC

      GSCI                                    HPQOEM                             SLIC-CPC

      SLIC                                      HPQOEM                             SLIC-CPC

      SSDT                                    HPQOEM                             SLIC-CPC

     

    Thursday, January 6, 2011 11:11 PM

Answers

  • "BJMOST" wrote in message news:2a9e99ca-6782-44a5-9306-5e0dc56f6f7a...

    I ran the diagnostic and this is the result. Any help is greatly appreciated.  I have anoher PC that is now also howing the same notification.

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: N/A, hr = 0x80070003

    Windows Product Key: *****-*****-7HFM3-WH222-4PDFM

    Windows Product Key Hash: 5tsQfbqh8ufWbe1BekHKK29BT+8=

    Windows Product ID: 00359-032-4604106-85887

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.

    Error: 0x80070003

     

    AS far as I can tell, your installation is ok - with teh exception of the error message above. You do NOT have an MSDN key!
     
    That error is a 'path not found' one - which isn't terribly helpful, as it doesn't tell us which path to which file!
     
    You could try using System Restore to go back to a time when the system was OK - but it may or may not work.
     
    What may have happened is that the Licensing Store has become corrupted - and is looking in the wrong place.
    I would try rebuilding the Licensing Store first, -
     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Run MGADiag again, and post the report
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 10:08 AM
    Moderator

All replies

  • Did you get your licence key from MSDN by any chance as my machine has just done exeactly the same...
    • Edited by max6674 Friday, January 7, 2011 2:49 AM spelling
    Friday, January 7, 2011 2:34 AM
  • "BJMOST" wrote in message news:2a9e99ca-6782-44a5-9306-5e0dc56f6f7a...

    I ran the diagnostic and this is the result. Any help is greatly appreciated.  I have anoher PC that is now also howing the same notification.

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: N/A, hr = 0x80070003

    Windows Product Key: *****-*****-7HFM3-WH222-4PDFM

    Windows Product Key Hash: 5tsQfbqh8ufWbe1BekHKK29BT+8=

    Windows Product ID: 00359-032-4604106-85887

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.

    Error: 0x80070003

     

    AS far as I can tell, your installation is ok - with teh exception of the error message above. You do NOT have an MSDN key!
     
    That error is a 'path not found' one - which isn't terribly helpful, as it doesn't tell us which path to which file!
     
    You could try using System Restore to go back to a time when the system was OK - but it may or may not work.
     
    What may have happened is that the Licensing Store has become corrupted - and is looking in the wrong place.
    I would try rebuilding the Licensing Store first, -
     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Run MGADiag again, and post the report
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 10:08 AM
    Moderator
  • Ihave just followed these steps and used the same MSDN key and its now working fine.. thank you so much  ;-)
    Friday, January 7, 2011 6:30 PM
  • "max6674" wrote in message news:71f48d75-03ec-46c1-b0db-2aec4839fce1...
    Ihave just followed these steps and used the same MSDN key and its now working fine.. thank you so much  ;-)

    MSDN key? - PLEASE
    1) START A NEW THREAD
    2) Post an MGADiag report of your system
    3) tell us whether you are a member of MSDN, TechNet or BizSpark
    4) tell us (if you're not a member of the above subscription services) where you purchased the software from, and in what packaging it arrived.
     
    Then we might get on the same page - and you might not be out a hundred dollars or so!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 6:40 PM
    Moderator
  • If you took the time to read up I asked if the user had got his key from MSDN as I was having the same issues..

     

    There is no need to start a new thread as its is related and RESOLVED!

     

    Member of MSDN and Technet..

    • Edited by max6674 Friday, January 7, 2011 7:22 PM
    Friday, January 7, 2011 7:18 PM
  • "max6674" wrote in message news:8d64f6f5-4be7-4cf7-9760-e0977fe486c3...

    If you took the time to read up I asked if the user had got his key from MSDN as I was having the same issues..

     

    There is no need to start a new thread as its is related and RESOLVED!

     

    Member of MSDN and Technet..

    Ah - but the OP is almost certainly NOT a member of TechNet or MSDN - and your original post in that case was
    a) in the wrong thread - ALL posters here are asked to start new threads, even if their issue is apparently identical to the OP's
    b) misleading, in that it seemed to suggest a reason for his problem - one that was very far wrong
    c) certainly confusing, probably to both the OP and myself ( the follow-up certainly confused me!)

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 7:47 PM
    Moderator
  • See not all clever people are 'clever'.

     

    I asked is the poster if they where using a key which they may have got from MSDN. If they had then we where looking at a possible key issues from MSDN, which would have narrowed the problem down... Not everything can be fixed with 'log files' etc.. sometimes the simplest of questioning is the most useful..

     

    Good day

    Friday, January 7, 2011 8:03 PM
  • "max6674" wrote in message news:cd53e969-ed6b-4b25-83ba-26b8baa0faab...

    See not all clever people are 'clever'.

     

    I asked is the poster if they where using a key which they may have got from MSDN. If they had then we where looking at a possible key issues from MSDN, which would have narrowed the problem down... Not everything can be fixed with 'log files' etc.. sometimes the simplest of questioning is the most useful..

     

    Good day


    MSDN Keys in these forums do NOT have a good reputation - they are used by scammers and pirates to con people out of their hard-earned cash, and then get blocked at some point down the line, after MS discovers the abuse
     
    If you'd searched for MSDN in this forum, you'd have seen that
    If you'd read the forum Announcements,you'd not (hopefully) have posted where you did, as one specifically asks people to start NEW thread for their own problems.
    If you'd read the stickies, a number apply in your case - although not usefully so, I admit
     to mention one - 'Blocked Keys'
     
    Did you bother running the MGADiag report before trying my 'fix'? was it identical to the OP's?
    ... or did you just charge in and blindly follow a fix that may well not have done anything for your problem, and may have confused the issue when you eventually realised it?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 9:07 PM
    Moderator
  • No  I purchased Win 7 to replace Vista on my wife's PC.  Did a clean upgrade and never had a problem til this week.  Now not only does it call Win not genuine several weird things are beginning to happen.
    Friday, January 7, 2011 10:25 PM
  • Noel - Thanks it worked.  Here's the rpt.

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-7HFM3-WH222-4PDFM

    Windows Product Key Hash: 5tsQfbqh8ufWbe1BekHKK29BT+8=

    Windows Product ID: 00359-032-4604106-85887

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {DF47D5B1-C8B9-40DA-A1D2-529A83968EE7}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{DF47D5B1-C8B9-40DA-A1D2-529A83968EE7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4PDFM</PKey><PID>00359-032-4604106-85887</PID><PIDType>5</PIDType><SID>S-1-5-21-1592493426-3395054852-3150359542</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NC827AA-ABA a6827c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.37   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090223000000.000000+000</Date></BIOS><HWID>E4BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>CB7F980BF7EDB0</Val><Hash>l/cexOL2ko6llZuXsw2ee0Ky9Qs=</Hash><Pid>89451-OEM-6672833-21501</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-032-460410-01-1033-7600.0000-0072011

    Installation ID: 015861879105623251141394730626091560938575403616369415

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 4PDFM

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 1/7/2011 5:56:17 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x0004FE01

    HrOnline: 0x00000000

    HealthStatus: PASS

    Event Time Stamp: 1:7:2011 05:01

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAonaS37z87qbmTOJsCMpJjKz+Rso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             SLIC-CPC

      FACP                                   HPQOEM                             SLIC-CPC

      HPET                                    HPQOEM                             SLIC-CPC

      MCFG                                 HPQOEM                             SLIC-CPC

      OEMB                                 HPQOEM                             SLIC-CPC

      GSCI                                    HPQOEM                             SLIC-CPC

      SLIC                                      HPQOEM                             SLIC-CPC

      SSDT                                    HPQOEM                             SLIC-CPC

     

    Friday, January 7, 2011 11:00 PM