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Error when running KeyUpdateTool_spa.exe: 0x80040154 RRS feed

  • Question

  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CRK4R-YHJRF-39H4M
    Windows Product Key Hash: Hz3QPNYq7ClxPzrMiSyuTAJFX9s=
    Windows Product ID: 55274-640-4350801-23659
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DAB05851-5C5D-417B-B1DE-C006F05E6B35}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.7
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\ARCHIV~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DAB05851-5C5D-417B-B1DE-C006F05E6B35}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-39H4M</PKey><PID>55274-640-4350801-23659</PID><PIDType>1</PIDType><SID>S-1-5-21-1214440339-926492609-1801674531</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A70</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="31"/><Date>20040528000000.000000+000</Date></BIOS><HWID>92063107018400D2</HWID><UserLCID>040A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora est. de Sudamérica E.(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57707</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

     

     

    Monday, June 16, 2008 10:15 PM

Answers

  • Marcelo Ferreiro,

     

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional and Office Professional Edition 2003 product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional and Office Professional Edition 2003 before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Lori MS

    Wednesday, June 18, 2008 10:54 PM
  • Hello Marcelo,

     

         I noticed you have a Toshiba Satellite A70 Laptop computer which indicates both Windows XP Professional and MS Office 2003 are installed with a Geographically blocked PID and a 114 Blocked VLK 2. Please locate the Certificate of Authenticity (COA) sticker usually located under laptops and tell us what version of Windows your laptop is licensed for. 

     

    Marcelo please contact Toshiba and request the Recovery software CD specific to your computer model number. Toshiba is responsible for providing you technical support with both the laptop and the software since it is considered an OEM installation.  Back up any and all information then use the recovery software CD you receive from Toshiba and perform a complet reinstallation. Again contact Toshiba technical support for guidance. This will help resolve one of your existing problems by getting Windows XP Genuine.  The telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp

    (800) 457-7777

     

     

         Curious can you provide us some answers for the following questions? We may be able to provide you with more assistance. 

     

     -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    Usually this is prevalent with people who are selling software and/or computers on auctions sites

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

    Please provide the detailed information for the location.

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

    If so please provide location details including webpage.


     

    Take care,

     

    Stephen Holm

    Forum Volunteer

     

    Thursday, June 19, 2008 12:49 AM

All replies

  • Marcelo Ferreiro,

     

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional and Office Professional Edition 2003 product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional and Office Professional Edition 2003 before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Lori MS

    Wednesday, June 18, 2008 10:54 PM
  • Hello Marcelo,

     

         I noticed you have a Toshiba Satellite A70 Laptop computer which indicates both Windows XP Professional and MS Office 2003 are installed with a Geographically blocked PID and a 114 Blocked VLK 2. Please locate the Certificate of Authenticity (COA) sticker usually located under laptops and tell us what version of Windows your laptop is licensed for. 

     

    Marcelo please contact Toshiba and request the Recovery software CD specific to your computer model number. Toshiba is responsible for providing you technical support with both the laptop and the software since it is considered an OEM installation.  Back up any and all information then use the recovery software CD you receive from Toshiba and perform a complet reinstallation. Again contact Toshiba technical support for guidance. This will help resolve one of your existing problems by getting Windows XP Genuine.  The telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp

    (800) 457-7777

     

     

         Curious can you provide us some answers for the following questions? We may be able to provide you with more assistance. 

     

     -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    Usually this is prevalent with people who are selling software and/or computers on auctions sites

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

    Please provide the detailed information for the location.

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

    If so please provide location details including webpage.


     

    Take care,

     

    Stephen Holm

    Forum Volunteer

     

    Thursday, June 19, 2008 12:49 AM