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WGA turning bad over and over RRS feed

  • Question

  •  

    I have a PC failing the WGA test on a regular basis.  I fix it, can download any needed update, everything is ok, then after a few days/weeks (varies) the message anouncing an illegal copy comes up again.  I fixed this PC several times already, but the same think keeps happening.  Any ideas??
    Thursday, June 5, 2008 4:16 PM

Answers

  • panoramixtx,

     

     Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

    Lori MS
    Friday, June 6, 2008 11:07 PM

All replies

  • Please follow this  troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Thursday, June 5, 2008 10:28 PM
    Moderator
  • panoramixtx,

     

     Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

    Lori MS
    Friday, June 6, 2008 11:07 PM