Does my upgrade from premium to ultimate affect my eligibility? RRS feed

  • Question

  • It told me I am ineligible but everything I look at says I qualify.  I purchased the correct part number.  I am running Genuine Version.  I activated the product during the timeframe.


    I possess the correct home premium version of Vista by purchasing part number 66I-00715 but later I decided to upgrade to Ultimate online via Marketplace so now I have a retail copy of Vista. Or is because I have a volume licence of Office 2007 from work?


    Here is a copy of my WGA Diagnostic


     Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-GKT3D-H2MYR-GMQQH
    Windows Product Key Hash: Z5Mddhh+/ErCol9OkyfSbnPErks=
    Windows Product ID: 89580-283-8252576-71306
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 02023d58-35ea-4bac-9d2f-0686bd813e17
    Is Admin: No
    Registry: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645_7E90FEE8-169-80004005_B4D0AA8B-513-80004005_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>02023d58-35ea-4bac-9d2f-0686bd813e17</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-GMQQH</PKey><PID>89580-283-8252576-71306</PID><PIDType>5</PIDType><SID>S-1-5-21-1199179818-308525092-1220077576</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20051026000000.000000+000</Date></BIOS><HWID>7C9D3A07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7A92D3F95261586</Val><Hash>3lRz9CsLM8pyq+J8sFQpGN9Spgo=</Hash><Pid>89388-707-3019985-65610</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Friday, May 4, 2007 6:34 AM


  • Dear Red,

    I am closing this thread due to lack of response. If this is still an open issue, please create a new thread.


    Thank you,


    Thursday, June 7, 2007 4:04 PM

All replies

  • Hi SeattleRed,

    We will need to see a copy of both the Certificate of Authenticity (COA) and the receipt of purchase for the eligible Vista software.  Pictures of COAs can be found here: http://www.microsoft.com/resources/howtotell/en/coa.mspx . That should help you know what to look for.


    If you would like to provide the copies of your COA and receipt, please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.


    Please let me know if you have any additional questions or comments.


    Thank you,


    Friday, May 4, 2007 4:20 PM
  • Hi Jennifer,


    Thank you for your timely response.


    I moved this weekend so as soon as I finish getting unpacked I will submit a ticket.


    The one question I had was to get a copy of the COA, will taking a picture of it with my camera sufice since I am unable to scan it?


    Thank you,


    Monday, May 7, 2007 3:09 PM
  • Hi Red,

    Yes, taking a picture of it will be fine, as long as the digits are legible.




    Monday, May 7, 2007 3:18 PM
  • Dear Red,

    I am closing this thread due to lack of response. If this is still an open issue, please create a new thread.


    Thank you,


    Thursday, June 7, 2007 4:04 PM