none
Forgot my MCP email RRS feed

  • Question

  • I was certified as MCSD in 2005 but can't remember that old MCP account email now. How can I recover my MCP access for certified MCP ID?

    Thank you,
    Ruslan


    Tuesday, January 21, 2014 7:27 AM

Answers

  • Hi, Ruslan.

    Do you know your MCP ID? You only stated that you don't know your email address to log into the MCP site.

    If you don't know your MCP ID, perhaps you still have a printed exam results from a passed/failed exam. This contains information that can be mapped back to your account.

    If you don't have that, perhaps you can still log into http://register.prometric.com. After logging in, click Update Personal Information to view your Prometric ID, which may look something like SRxxxxxxx. This should give Microsoft Support enough information to map it back to your MCP ID.

    If you can't log into Prometric, call them. Here is the contact information for Microsoft exam candidates:
    https://www.prometric.com/en-us/clients/pages/contact-numbers.aspx?client=microsoft

    Gather all the evidence you can and then contact your Microsoft Regional Service Center. Their email address is mcphelp@microsoft.com

    You can also call them on the phone. Please use the following web page to find the correct contact information for help.
    http://www.microsoft.com/learning/en-us/help.aspx.

    Have all your evidence ready.

    This web page includes email and phone contact information for your geographic location so you can email or call them directly. They will help you get this figured out.

    NOTE: This public forum is usually monitored by fellow IT professionals like you and me but not by Microsoft employees.

    Good luck!


    Best wishes, Davin Mickelson

    Tuesday, January 21, 2014 2:44 PM
    Answerer

All replies

  • Hi, Ruslan.

    Do you know your MCP ID? You only stated that you don't know your email address to log into the MCP site.

    If you don't know your MCP ID, perhaps you still have a printed exam results from a passed/failed exam. This contains information that can be mapped back to your account.

    If you don't have that, perhaps you can still log into http://register.prometric.com. After logging in, click Update Personal Information to view your Prometric ID, which may look something like SRxxxxxxx. This should give Microsoft Support enough information to map it back to your MCP ID.

    If you can't log into Prometric, call them. Here is the contact information for Microsoft exam candidates:
    https://www.prometric.com/en-us/clients/pages/contact-numbers.aspx?client=microsoft

    Gather all the evidence you can and then contact your Microsoft Regional Service Center. Their email address is mcphelp@microsoft.com

    You can also call them on the phone. Please use the following web page to find the correct contact information for help.
    http://www.microsoft.com/learning/en-us/help.aspx.

    Have all your evidence ready.

    This web page includes email and phone contact information for your geographic location so you can email or call them directly. They will help you get this figured out.

    NOTE: This public forum is usually monitored by fellow IT professionals like you and me but not by Microsoft employees.

    Good luck!


    Best wishes, Davin Mickelson

    Tuesday, January 21, 2014 2:44 PM
    Answerer
  • Hi, David!

    Thank you for your mighty informative answer! I have the MCP card with my MCP ID, the only problem is the email address. I have just asked for help at Microsoft Regional Service Center using mcphelp@microsoft.com email. I hope this will help. Thanks a lot!

    Best wishes, Ruslan Marchenko

    Wednesday, January 22, 2014 6:47 AM
  • I am happy to help and hope everything gets fixed.

    BTW - make sure your email address for your profile at the Prometric site is the same as the email address you use to log into the MCP site.


    Best wishes, Davin Mickelson

    Wednesday, January 22, 2014 7:04 AM
    Answerer