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Key Update Tool not working RRS feed

  • Question

  • I'm having a software counter-feiting problem. I hav a COA product key under my laptop which i tried to use in the key update tool bt it was of no use as the key update tool returns a message as soon as i enter the key that KEY COULD NOT BE UPDATED BECAUSE OF SOME CONNECTIVITY PROBLEM OR DUE TO SOME TECHNICAL ISSUE. How can i update my original key?
    Thursday, January 15, 2009 8:25 AM

Answers

  • Post back and let us know if you were able to make any changes after the guidance Dan posted.


    Thank you,

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 2:40 AM
    Monday, January 19, 2009 7:38 PM

All replies

  • Hello Amit,


    Please follow the steps outlined below, the Microsoft Genuine Advantage Diagnostic Tool website will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the Microsoft Advantage Diagnostic Tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you Amit :-)

    STephen


    Stephen Holm
    Thursday, January 15, 2009 9:08 PM
  •  
    1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.
    2. Click Yes, I want to telephone a customer service representative to activate Windows, and then click Next.
    3. Click Change Product Key, type the new product key, and then click Update.
    4. Click Telephone, and then follow the on-screen instructions to complete the activation process.
    • Proposed as answer by motherboardlove Monday, January 19, 2009 1:38 PM
    • Unproposed as answer by Stephen Holm Monday, January 19, 2009 7:36 PM
    Monday, January 19, 2009 1:38 PM
  • AMIT the ggame,

    If the Product Key Updater cannot connect to the internet, please make adjustments to your protective programs (antivirus, firewall, antispyware, etc) to allow full communication.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, January 19, 2009 6:14 PM
  • Post back and let us know if you were able to make any changes after the guidance Dan posted.


    Thank you,

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 2:40 AM
    Monday, January 19, 2009 7:38 PM