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error code 0xC004E002

Question
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Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {90DADE8F-E71E-4B6B-98CE-E2AC6D127182}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090805-0102
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{90DADE8F-E71E-4B6B-98CE-E2AC6D127182}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3953824531-3442427522-1422651848</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20080627000000.000000+000</Date></BIOS><HWID>8A303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A2B11201160C5B6</Val><Hash>2FSJwvNTR0dbcTJA/3/ZJmBo1Tc=</Hash><Pid>81602-OEM-6873191-74430</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004F012
HWID Data-->
HWID Hash Current: PgAAAAEABgABAAIAAQABAAAABAABAAEAJJSernoQtsBszMCyCiVsPEaDyFgGpJT78vS6f6uOzI+6yaxWKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
OSFR DELL M08
SSDT PmRef CpuPm
I get an error code 0xC004E002 and I don't really know what to do. Thanks for the help.Saturday, October 31, 2009 3:21 AM
Answers
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Hello KCA24,
I believe there may be a problem with Vista's Licensing Store. Please try the below steps to recreate the store.
1) Open an Internet Browser2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Reboot Twice
12) You will likely be asked to enter a Product Key and or Re-Activate. Use the Key found on the sticker on the side or bottom of the computer and Active using the By Phone mothod.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, November 2, 2009 9:52 PM
Monday, November 2, 2009 9:52 PM
All replies
-
Hello KCA24,
I believe there may be a problem with Vista's Licensing Store. Please try the below steps to recreate the store.
1) Open an Internet Browser2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Reboot Twice
12) You will likely be asked to enter a Product Key and or Re-Activate. Use the Key found on the sticker on the side or bottom of the computer and Active using the By Phone mothod.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, November 2, 2009 9:52 PM
Monday, November 2, 2009 9:52 PM -
I am receiving the same error code on my desktop, but it is as I am signing in as administrator.
This is preventing me from accessing any programs. Is there any thing that can be done
without having to reformat?Friday, November 6, 2009 7:49 PM