I also have had a very frustrating time in scheduling my last 4 exams over the past 6 months.
I showed up at the closest to me testing center in Denver (approx 45 miles one way) but there was a problem with prometric servers being down and not able to stream the test to the testing center. The testing ctr person called Prometric and was informed
of the problem. He got some number from the prometric person at the other end of the call which I was able to use to reschedule without cost to me.
The next test was scheduled over the phone with a prometric representative. She was happy to schedule me to take the exam in Fort Collins (much closer to my home then Denver) but the day before the test I emailed the Ft Collins test ctr and the guy called
me back in an hour stating that they were a private testing ctr and not available for the general test taker public. So once again, called in and got test rescheduled in Denver. So far so good.
The third test was scheduled and taken without too much problem, except I failed it and had to retake it later, which I passed.
The problem with trying to schedule the final test (which I took and passed yesterday) was that about a week before I tried to logon to the prometric web site and while the main web page was working, it would not go to the page to allow me to schedule; appeared
to be down. So then I made the mistake of waiting to Saturday to call in and schedule; the phone call center is only open M-F 8-5pm, so had to wait until the next week to get online (this time ok) and schedule the test.
Sure seems to me like Prometric should invest in a backup data center or two, and windows clustering setup to provide some redundancy.
This is my 2-bits worth. I guess the advice to follow is to be patient with Prometric sites, and attempt to schedule your exams well in advance and during the week so if there are problems call in.
Good Luck, Don't Worry, Be Happy!!!
