Prometric RRS feed

  • General discussion

  • I am having a horrible time with Promtric's site. I tried to reschedule and exam last week I got 500 errors. This week I tried again and I got

    "An unexpected error has occurred while processing your request. We apologize for the inconvenience, please try again later. Please note: your method of payment has not been charged."

    I noticed they are still using legacy ASP pages. Why it Microsoft using a company with such poor technology? Are they the Ticketmaster of certifications?

    Monday, June 24, 2013 11:53 AM

All replies

  • Hi,

    First off, I am sorry that you are having difficulties with the Prometric site. If you are using Internet Explorer, please try compatability mode. I am not sure if it will solve your issue, but it is certainly worth a try.

    I will forward this post to my colleagues at Microsoft Learning so that they will be aware of your issues.

    You may need to contact the support staff at Prometric to resolve your issues. Please be prepared to be patient. If you have any supporting information such as the dates/times that you tried to reschedule an exam, etc. please make a note of it and provide it to the support staff. It is my understanding that they may charge a fee for late/missed appointments. You don't want to be charged for their issue.

    Good luck.

    Mike Corkery, MCT, MVP (Office Systems), MCSD (Windows Store Apps), MCITP, MCPD, MSF, etc. Please do not forget to click “Vote as Helpful” if any post helps you and "Mark as Answer”if it solves the issue.

    Monday, June 24, 2013 2:25 PM
  • I also have had a very frustrating time in scheduling my last 4 exams over the past 6 months.

    I showed up at the closest to me testing center in Denver (approx 45 miles one way) but there was a problem with prometric servers being down and not able to stream the test to the testing center. The testing ctr person called Prometric and was informed of the problem. He got some number from the prometric person at the other end of the call which I was able to use to reschedule without cost to me.

    The next test was scheduled over the phone with a prometric representative. She was happy to schedule me to take the exam in Fort Collins (much closer to my home then Denver) but the day before the test I emailed the Ft Collins test ctr and the guy called me back in an hour stating that they were a private testing ctr and not available for the general test taker public. So once again, called in and got test rescheduled in Denver. So far so good.

    The third test was scheduled and taken without too much problem, except I failed it and had to retake it later, which I passed.

    The problem with trying to schedule the final test (which I took and passed yesterday) was that about a week before I tried to logon to the prometric web site and while the main web page was working, it would not go to the page to allow me to schedule; appeared to be down. So then I made the mistake of waiting to Saturday to call in and schedule; the phone call center is only open M-F 8-5pm, so had to wait until the next week to get online (this time ok) and schedule the test.

    Sure seems to me like Prometric should invest in a backup data center or two, and windows clustering setup to provide some redundancy.

    This is my 2-bits worth. I guess the advice to follow is to be patient with Prometric sites, and attempt to schedule your exams well in advance and during the week so if there are problems call in.

    Good Luck, Don't Worry, Be Happy!!!

    Tuesday, June 25, 2013 8:35 PM
  • Hi,

    tried to call them, i could not re-schedule an exam, but i called them after 30 minutes my exam was re-scheduled :) sometimes easier to speak with them ;)




    Wednesday, June 26, 2013 8:37 AM

    As a matter of fact, they don't even compensate the test centers for the services they deliver. Prometric hogs all the fees.

    Here's how it works:  If you are a individual and you have the resources (like you have a venue, computers, chairs, and staffing) to deliver Prometric  tests e.g. microsoft exams , you can start delivering Prometric exams upon completion of an application form!

    You're supposed to get compensated for each test that you deliver. Sounds good right?         But that's not the case- wait till the nightmare begins!

    Every-time   you install the PROMETRIC software on your computer, 85% of the time they cause problems. So 85% of the time you are troubleshooting the software. 

    But of course you cant expect this to be happening when someone is scheduled to test, right?   But 85% of the time, the systems crashes whenever there is an appointment scheduled and the person is already their in your office waiting to be checked in.  85% of the time you're finding excuses to tell the candidate what is causing the delay and why the test is not deliverable. 

    85% of the time the candidate will have not choice but to wait until you fix the system, because there's an 85% chance that the next center is 40 - 50 miles away from you.

    Why aren't there enough TEST CENTERS?   Because 85% of them concluded that operating a PROMETRIC test center is bull ****   in terms of OVERHEAD and maintainance costs.

    Tuesday, August 5, 2014 4:56 PM