locked
OGA says Office 2003 Valid, but still get nag message RRS feed

  • Question

  • I had a copy of office 2003 on my pc that recently decided it was invalid.  I obtained a valid CD+license, uninstalled the old copy, rebooted, installed the new copy, installed the service pack etc.

    When I open an office program it still says "This copy of office is not genuine" - I then activate the software and it says it was successful but the nag is still there.

    I have been to http://www.microsoft.com/genuine/, clicked the Validate Office button and it says validation successful.

    I went to " %ALLUSERSPROFILE%\Application Data\Office Genuine Advantage\data" and deleted file data.dat

    I went to C:\Documents and Settings\All Users\Application Data\Microsoft\OFFICE\DATA and deleted opa11.dat

    I ran the MGA diagnostic tool and it tells me

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office OneNote 2003 - 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    My Windows XP SP3 is genuine too (Dell OEM)

    I've done as much as I can by myself, and still office tells me it's not genuine. 

    Suggestions for my next steps please ?

    thanks

    Saturday, June 13, 2009 10:00 AM

Answers

All replies

  • Hello flippertie,

    You probably should open up a free email tech support case for OGA.

    Open this link http://support.microsoft.com/select/default.aspx?target=assistance and in the product text entry box type office genuine advantage.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, June 15, 2009 4:15 PM
  • Hello Flippertie,

    Thank you for visiting us today :-).  Please run the MGA Diagnostic Tool and provide us with the results. We are here to help.  Please follow these steps for assistance:

     

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Microsoft Office is currently installed on your computer?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, June 15, 2009 7:07 PM
  • Hi Stephen,

    Thank you for replying

    I have already run the diagnostic tool, and pasted what i thought was the relevant part in my original message:

    The computer is a Dell that came with Win XP OEM preinstalled.  When I received it from a previous employer it had Office 2003 Pro installed - which later was identified as not genuine

    I have uninstalled the Pro version and installed a retail copy of Office Student & Teacher 2003 edition.   It is not OEM, nor does it have a PC makers name on it.


    Tuesday, June 16, 2009 3:35 AM
  • Hello Flippertie,


    We really need the full MGA Diagnostic Tool results so we may analyze everything. I will take a stab @ providing you a resolution since I don't have the full results. There may be a possibility some Office Remenants were left behind from the non-genuine version of Office 2003 Professional. 

    The following article will allow you to download the Windows Installer Cleanup Utility. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT OFFICE 2007) on your computer. Then reinstall Microsoft Office using the genuine Office installation media  and product key. See below:

    KB290301 – Description of the Windows Installer CleanUp Utility

    http://support.microsoft.com/kb/290301

    The following link provides information for the Windows Product Key Update Tool instructions. 

    http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility

    If you are still having issues, please run the MGA Diagnostic Tool and provide us with the full unedited results back in this thread. 


    Take care and thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, June 16, 2009 5:41 PM
  • Hello Stephen,

    MGA diagnostic  - result pasted at the end of this message.

    I ran the Windows Installer Cleanup Utility  and removed all Office 2003 products .

    Reinstalled Office  - I still get the 'Not Genuine' toolbar when I open any of the apps.

    I'm not sure why you gave me the link to the Windows Prod key update utility - my copy of XP is Dell OEM, and valid. To confirm I went back to http://www.microsoft.com/genuine/ and both Windows and office pass validation.

    Thanks again for your help,



    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {28047702-A77D-49AD-AF75-143F544585C4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox 3.1 Beta 2\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{28047702-A77D-49AD-AF75-143F544585C4}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-567927710-3922756329-4172490622</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20040824000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>4D5532E701846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM3000</model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>8FF4DD7CE40906E</Val><Hash>iWjsgIsQbaiGbDmQD6dRNv6lE7I=</Hash><Pid>70141-055-5784873-56851</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, June 17, 2009 5:37 AM
  • Follow up:   I only installed Office off the CD - didn't bother with Office Update this time as I thought I might have to uninstall again...

    But Win update downloaded the various patches in the background, and prompted me to install them - so I said OK and all the updates failed to install.

    I guess I could download them because the Website thinks my Office is valid, and couldn't install because something on my PC still claims it's not...  But it's better I give too much info than too little...  The failed updates ate listed below,


    Update for Outlook 2003 (KB943649)
    Security Update for Microsoft Office Word 2003 (KB969603)
    Security Update for Microsoft Office 2003 (KB921598)
    Security Update for Office 2003 (KB945185)
    Security Update for Microsoft Office 2003 (KB951535)
    Security Update for Microsoft Works Suite 2005 (KB943973)
    Security Update for Microsoft Office Outlook 2003 (KB945432)
    Security Update for Microsoft Office 2003 (KB953404)
    Security Update for Microsoft Office Excel 2003 (KB969681)
    Security Update for Office 2003 (KB954478)
    Security Update for Microsoft PowerPoint 2003 (KB957784)
    Update for Microsoft Office Outlook 2003 (KB953432)

    Wednesday, June 17, 2009 6:57 AM
  • Hi Stephen, or anyone else...

    Is there anything else I  can do to get my copy of office to stop telling me it is not genuine? 

    Thanks!
    Thursday, June 25, 2009 9:51 AM