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CRM 4.0 Workflow / Email Templates Regarding RRS feed

  • Question

  • I have created a workflow that is sending out an e-mail using an E-mail Template for a Service Appointment. 

    The E-mail is being sent to CRM users and I want the E-mail to be regarding the Service Appointment so the CRM for Outlook users can use the View Regarding functionality.

    I have not been able to find where I can set the regarding field when using an E-Mail Template. 

    Is setting the regarding field for an workflow e-mail based on a E-Mail Template possible?
    Tuesday, March 10, 2009 3:53 PM

Answers

  • Hi Richo

    No your right the Regarding field is not on the E-mail template form. To do what your trying to do you might have to make a workflow assembly that creates an email using your desired template but from the assembly I would think you also have the option to set the regarding field.

    /c

    www.dollerupit.dk
    Wednesday, March 11, 2009 8:15 PM