Uninstall RRS feed

  • Question

  • I need to totally remove Windows Live OneCare from this PC.  How can I do this?  Will I have to wipe the hard drive and reinstall everything?

    Wednesday, September 24, 2008 4:52 PM


All replies

  • Hello Alfred, go to add/remove programs and uninstall One Care. After uninstalling One Care run the install cleanup tool -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 and One Care should be completely uninstalled from your system.
    Wednesday, September 24, 2008 5:02 PM
  • Thanks for replying.  Unfortunately, I failed to note that this PC runs Vista Home Premium.  I suspect that I could have uninstalled it under XP.


    Wednesday, September 24, 2008 5:06 PM
  • It should uninstall from Vista as well. Uninstall fist using Programs and Features>Uninstall a Program, then download the Install Cleanup tool to your desktop then right click the tool and select "Run as Administrator". 


    Wednesday, September 24, 2008 5:11 PM
  • I'm back.  The reason I have this problem is that the installation of this software didn't go as I had expected.  Under MSN we have two accounts: the user account, which had parental controls applied and my Administrator account which didn't.  When I completed the installation I was appalled to find that the controls had been applied to my account.  What was I supposed to do, ask myself to unblock a site?  I don't think I can live with this.


    I decided to start over, hence my initial post.  I downloaded the Clean Up tool and installed it and ran it.  Then I went back on line intending to repeat the entire process.  I couldn't.  It seems that the service considers me an established user and provided no way for me to download the original file.


    I'm pretty frustrated.  Is there anything I can do in these circumstances or will I have to wipe the drive and reinstall everything?

    Wednesday, September 24, 2008 5:48 PM
  • If you are a One Care subscriber you can reinstall from here - http://onecare.live.com/standard/en-us/install/addcomputerinstall.htm after signing in with the Live ID and password associated with your One Care account. 

    Wednesday, September 24, 2008 7:19 PM
  • Alfred B,


    Is the MSN Explorer that you are using version 9.6 or an earlier version? I'm asking because I had similar problems with an older version of MSN Explorer that contained leftovers of the Parental Controls that used to be included in MSN Explorer itself. I don't blame OneCare for this, however, since I'd had OneCare on the PC for over a year before my troubles began. I believe this started when MSN stopped supporting the original Parental Controls in January of this year.


    I just looked and apparently MSN now supports the Windows Live Family Safety through links built into the current MSN Explorer 9.6 version.


    My point here is that if you're still using the older version, it might be best to rebuild if you feel confident in doing this. This is simply because the amount of work you'd need to do to bring all of this software up to date is significant anyway and MSN Explorer is not a simple application to 'fix'.


    If you're using a Dial-Up connection though, you'll have a huge amount of downloading to do, so I'd consider trying to fix the MSN if that's the case. Otherwise, I'm not certain why you're using MSN Explorer since it's really just useless overhead at this point and can be easily replaced by the Windows Live Family Safety alone if Parental Controls is all you're looking for.


    I just recently switched to broadband for that PC (Nephews w/ Limited Accounts), so I also installed Vista Basic from scratch, which includes its own Parental Controls as part of the OS. If your PC hardware is current enough, this might be a better long term solution, since you'll also get the improvements included in the newer OS along with the inherent better security it provides. Current copies also include Service Pack 1 built-in, so this would require much less work to rebuild.


    Of course, you need to be certain any other software you have will work with Vista, though if you have little else that matters like I did this may not be a concern.



    Wednesday, September 24, 2008 7:24 PM
  • I followed your directions and reinstalled OneCare.  Well, that's what I tried to do.  It didn't happen.  After a two-hour download (over a dial-up connection), the installer reported a conflict with our Avast Antivirus and wanted to uninstall it.  I gave permission.  Soon I found myself looking at the same

    installer request and granted it.  A little while later I gave permission for a third time.


    In the end, Avast was still installed and OneCare wasn't.  Thus, it took me 2.5 hours to get nowhere, and I am without parental controls.


    Our computer room is located within a VA medical center, which means that federal information processing standards apply.  We are *required* to apply access controls.  Until I have been

    able to do that, my users, all of whom are disabled vererans, cannot access the Internet!


    We had to stop using AVG Antivirus after Vista SP1 broke it.  I will download the latest version at home over a broadband connection and hope for the best.  (We also had to stop using ZoneAlarm Antivirus after Vista broke it.)


    Any ideas?


    In addition, during the non-installation of OneCare I saw a window with words concerning a 90-day trial.  Does this mean that we will eventually have to pay for what we used to get free of charge?


    Thursday, September 25, 2008 5:30 PM
  • Thank you for your reply and the effort that went into it.  I'm uncertain about the version of MSN we are using.  I will order a new installation CD.


    Thursday, September 25, 2008 5:33 PM