Hi, we have a user of CRM 2011 on premise that's Outlook Client crashes every time they receive an email. Below is part of the trace file, any ideas what could be causing this?
# CRM Tracing Version 1.1 Unmanaged
# LocalTime: 2011-09-29 10:03:34.422
# Categories: *:Verbose
# Schedule: No registry key - using default value: Daily
# ComputerName:
# CRMVersion: 5.0.9688.1244
[2011-09-29 10:03:34.422] Process:OUTLOOK |Thread:5832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrAddRecentEmail File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1233
>hr = 0x80131501
[2011-09-29 10:03:34.422] Process:OUTLOOK |Thread:5832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrHandleMapiEvent File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1037
>hr = 0x80131501
[2011-09-29 10:04:53.923] Process:OUTLOOK |Thread:5832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrAddRecentEmail File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1233
>hr = 0x80131501
[2011-09-29 10:04:53.923] Process:OUTLOOK |Thread:5832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrHandleMapiEvent File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1037
>hr = 0x80131501
[2011-09-29 10:05:59.920] Process:OUTLOOK |Thread:5832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrAddRecentEmail File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1233
>hr = 0x80131501
[2011-09-29 10:05:59.920] Process:OUTLOOK |Thread:5832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrHandleMapiEvent File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1037
>hr = 0x80131501
[2011-09-29 10:06:46.289] Process:OUTLOOK |Thread:7268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrReopenMAPIMessage File: c:\bt\25669\src\application\outlook\addin\common.cpp Line: 1340
>hr = 0x80070057
[2011-09-29 10:06:46.289] Process:OUTLOOK |Thread:7268 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CInspectorWrapper::UpdateOpenInspectorsCollection File: c:\bt\25669\src\application\outlook\addin\inspectorwrapper.cpp Line: 895
>hr = 0x80070057
[2011-09-29 10:06:59.620] Process:OUTLOOK |Thread:5832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrAddRecentEmail File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1233
>hr = 0x80131501
[2011-09-29 10:06:59.620] Process:OUTLOOK |Thread:5832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrHandleMapiEvent File: c:\bt\25669\src\application\outlook\addin\emailhelper.cpp Line: 1037
>hr = 0x80131501
