MSCRMEmail events in Event Viewer RRS feed

  • Question

  • I've been asked to try and find an error with the CRM Email Router. I opened up Event Viewer on the server and went into Application and was overwhelmed by the amount of entries in there. There were over 150,000 in there and they went back less than 2 hours so our system is generating around 75,000 events per hour. Pretty much all of them are 'Information' type events with a Category of 'None' and an Event ID of '0'. What I'd like to do is stop the 'Information' events altogether and just leave the 'Warning' and 'Error' events. Can anyone help?
    Thursday, March 21, 2013 9:39 AM

All replies

  • To enable verbose operations log level, you must manually update the configuration by updating the registry. To do this, follow these steps:
    1. Log on to the server where the Microsoft CRM E-mail Router is installed by using local administrator permissions.
    2. Click Start, click Run, type regedit, and then click OK.
    3. Locate and then click the following registry subkey:
    4. Right-click the LogLevel registry entry, click Modify, and then change the value to 3. By default, this value is set to 1.

    Update the Microsoft.Crm.Tools.EmailAgent.xml configuration file for the E-mail Router Service. To do this, follow these steps:

    1. In Windows Explorer, locate the Microsoft.Crm.Tools.EmailAgent.xml file. By default, this file is located in the following folder:
      SystemDrive:\Program Files\Microsoft CRM Email\Service
    2. Open the file by using Notepad or another text-editing program.
    3. In the file, examine the <SystemConfiguration> node, and then scroll down the text toward the end of the file to find the following statement:
      By default, this value is set to 1 (one). It has 1.2.3 three values.  Log  level. 1 – Normal, 2 – Advance, 3 - Details.
    4. Save the file.
    5. Restart the E-mail Router Service. You will find a new Event Viewer log view that is named MSCRMEmailLog. It is in this Event Viewer log view that the events appear.


    Friday, March 22, 2013 2:38 AM