To enable verbose operations log level, you must manually update the configuration by updating the registry. To do this, follow these
steps:
- Log on to the server where the Microsoft CRM E-mail Router is installed by using local administrator permissions.
- Click Start, click Run, type regedit, and then click OK.
- Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSCRMEmail
- Right-click the LogLevel registry entry, click Modify, and then change the value to 3. By default, this value is set to 1.
Update the Microsoft.Crm.Tools.EmailAgent.xml configuration file for the E-mail Router Service. To do this, follow these steps:
- In Windows Explorer, locate the Microsoft.Crm.Tools.EmailAgent.xml file. By default, this file is located in the following folder:
SystemDrive:\Program Files\Microsoft CRM Email\Service
- Open the file by using Notepad or another text-editing program.
- In the file, examine the <SystemConfiguration> node, and then scroll down the text toward the end of the file to find the following statement:
<LogLevel>1</LogLevel>
By default, this value is set to 1 (one). It has 1.2.3 three values. Log level. 1
– Normal, 2 – Advance, 3 - Details. - Save the file.
- Restart the E-mail Router Service. You will find a new Event Viewer log view that is named MSCRMEmailLog. It is in this Event Viewer log view that the events appear.
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