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I can't reactivate Windows 7, displays that it is 'not genuine' RRS feed

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    I purchased my Toshiba laptop last summer from Best Buy. It has been great for what I wanted. A few days ago, tried to upgrade to IE9. It didnt work so I uninstalled it..did some windows updates and suddenly my system says that this copy of windows is not genuine. My laptop has the appropriate label on bottom. I tried to enter that product key to activate again but recieved error code Ox800700C1. Help. Is it possible that I purchased a laptop with pirated software from Toshiba or Best Buy? I have attached the copy of report.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {27F6FCCA-216C-4323-A223-EAE10DF7A1D3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Wyzo\wyzo.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x80004005]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{27F6FCCA-216C-4323-A223-EAE10DF7A1D3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3272841804-3773827517-3572560759</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20091215000000.000000+000</Date></BIOS><HWID>8F773107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 3:19:2011 18:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqji9gLfMAbCKRKFyOJ8ivg4QtdGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm

    Thank you, I really want to get this resolved pronto.  IE is hanging frequently but so far I can still use my system but it is definitely not working correctly.
    Friday, April 15, 2011 5:04 PM

Answers

  • No.  You are using an OEM SLP copy of Windows.  This is a "self-activating" copy and does not need activation by the user.

    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    This ties to the code in the SLIC table in the BIOS. 

    SLIC TOSINV TOSINV00

    The match between the two constitutes activation for this type of preinstalled Windows.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, April 16, 2011 12:16 AM
    Answerer
  • Thank you so much for your answer. I hope it helps someone else. I realized that there was a mismatched file..with no clue how to fix that. While waiting for your answer my computer popped up an option to reset to Toshiba factory settings. Wish I had not but I did. Luckily my lost files are not to big of a deal. I havent searched yet to be sure they arent here somewhere but I doubt that they are. Just to warn others incase they arent sure..it really is the very last resort!!

     

    would you tell me though, should i go in and activate windows 7 again? i went back to factory settings.

    Thank you again,

    Lisa


    LisaD
    Friday, April 15, 2011 10:43 PM

All replies

  • "LisaGDeckelman" wrote in message news:2b69ec05-dc44-4fa 0-b5e3-2d7bf9409178...

     

    I purchased my Toshiba laptop last summer from Best Buy. It has been great for what I wanted. A few days ago, tried to upgrade to IE9. It didnt work so I uninstalled it..did some windows updates and suddenly my system says that this copy of windows is not genuine. My laptop has the appropriate label on bottom. I tried to enter that product key to activate again but recieved error code Ox800700C1. Help. Is it possible that I purchased a laptop with pirated software from Toshiba or Best Buy? I have attached the copy of report.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x80004005]

    Thank you, I really want to get this resolved pronto.  IE is hanging frequently but so far I can still use my system but it is definitely not working correctly.

    Your problem is the Mismatched file....
     
    Please see the following thread for what may be a solution....
     
    HTH!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 15, 2011 6:58 PM
    Moderator
  • Thank you so much for your answer. I hope it helps someone else. I realized that there was a mismatched file..with no clue how to fix that. While waiting for your answer my computer popped up an option to reset to Toshiba factory settings. Wish I had not but I did. Luckily my lost files are not to big of a deal. I havent searched yet to be sure they arent here somewhere but I doubt that they are. Just to warn others incase they arent sure..it really is the very last resort!!

     

    would you tell me though, should i go in and activate windows 7 again? i went back to factory settings.

    Thank you again,

    Lisa


    LisaD
    Friday, April 15, 2011 10:43 PM
  • Darin, I still had a question as to whether or not i need to activate windows 7 again since i did revert to factory settings. thanks
    LisaD
    Friday, April 15, 2011 11:09 PM
  • No.  You are using an OEM SLP copy of Windows.  This is a "self-activating" copy and does not need activation by the user.

    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    This ties to the code in the SLIC table in the BIOS. 

    SLIC TOSINV TOSINV00

    The match between the two constitutes activation for this type of preinstalled Windows.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, April 16, 2011 12:16 AM
    Answerer
  • Thank you both so very much. Even with my lost files I have a great sense of relief. (reading others posts in this forum and others left me feeling a little like I had fallen into a huge Microsoft nightmare).

    Ya'll are great.


    LisaD
    Saturday, April 16, 2011 3:30 AM