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crm 2016 online: Inbound mail in queue triggers error RRS feed

  • Question

  • Some of the mails that we recieve in the CRM 2016 queue trigger an error when you open them.

    Even if you just open it and want to skip to the next one.

    This is the error we recieve:

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Cannot update parties unless email is in draft status.Detail:
    <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
      <ErrorCode>-2147187962</ErrorCode>
      <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
      <Message>Cannot update parties unless email is in draft status.</Message>
      <Timestamp>2016-06-15T12:22:01.26815Z</Timestamp>
      <InnerFault i:nil="true" />
      <TraceText i:nil="true" />
    </OrganizationServiceFault>

    Some help would be greatly appriciated, as this is a real show stopper.

    Best regards,

    Henry

    Wednesday, June 15, 2016 12:36 PM